EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price.
Won't fly Frontier again.
I love the crew, they're always so funny and make it easy for us passengers to pay attention. I love the cleanliness and, honestly, the temperature. I fall asleep so quickly!
Nothing really to complain about. You get more than you pay for :)
We paid extra $60 for getting the wide seats in the front. Well, I can tell that we paid for be seated on the leftovers of the previous flight. Crumbs, papers, dirt and even full size nuts over the seats. Disgusting!!!
I won't flight with spirit never again.
Was extremely hot on the plane. Made for an incredibly uncomfortable hour and a half flight. Many other passengers complained as well about the heat on the plane but it seemed that no one did anything throughout the flight to fix the problem.
Delayed waiting on a crew person to get to the airport to fly to Dallas. We had to wait an hour at the gate. They didn't tell us what the delay was for until we had been waiting 30m.
Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late.
Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again.
Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly.
The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection.
Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!
The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks.
paying for carryon luggage and the price being 45. paying for snacks and drinks thats over priced and should be free like the other airlines. seats no longer recline and you have to pay for a seat if you pick one. by the time you pay for all of it the flight costs more or about the same as thr airlines.
Staff was nice, check-in was quick, TSA average was not fast enough but was way behind.. Flight Attendents was nice, Captian was in forative on flight.
Leaving Fallas I had no problems, everything went good
Tried to order a fruit and cheese plate as our breakfast and were told that that was not available due the flight being less than 3 hours.
This was our second flight of the day and that would have been helpful to be able to buy that.........not happy.
As I had stated in the first part of the survey the crew members were again very friendly & helpful
I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person.
I thought that the rate is paid was great cause the leg from Dallas to Phoenix is a regular route. I only usually paid about $15.00 more. But my surprise came when I was ready to board. My carry on was a regular sized back pack that weighed 9lbs , Because it was 4inches taller than the carry on sizing box I had to pay $55.00 in order to board my flight. Now keep in mind I only $69.00 dollars for the flight it self. The ticket agent was rude and threatened to charge me $100.00. I would never fly this airline ever again, and I will spread the horrible experience
Many people who were waiting to board other flights shared my feelings of being dooped by this airlines strategy. If you have to wait and charge people ridiculous prices at the boarded point I feel that is being dishonest. I would rather be told all of the fees upfront without surprises at the end.
We landed in Dallas at 1 am, when we were suppose to land at 10:45 PM the day before. This was due to weather, and I know that Spirit can't control that, however, they PROMISED us that our connecting flight to PHX would be held for us. I would have understood if they said they cannot do that, but they promised us that it would be and then let that flight leave 10 MINUTES before we arrived. That makes no sense to me. Either hold the plane or don't, but why let it leave 10 minutes before we landed??? Anyway, I was then in the front of the line for information and was told that I could get on a flight to Las Vegas in 10 minutes and then get a flight to PHX later that morning, or risk not getting to PHX until 10 PM that night. They rushed us onto the plane and gave us a boarding pass for this flight and said that our boarding passes and hotel information would be waiting for us in Vegas. We landed in Vegas, and NO ONE from Spirit knew what was going on. It took another 1-2 hours for them to have our information sorted, and the only reason they had any customer service present was because a different flight had been delayed, otherwise we would have been alone at this airport with nothing set up. It was a really disappointing way to start a vacation.
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