I am surprised they didn't charge to use the bathrooms. Everything is a fee. Seats were very uncomfortable and they took away the recline. It makes one feel like cattle sandwiched into a cage. Oh, but you can pay $50 each way to feel human.
Delayed waiting on a crew person to get to the airport to fly to Dallas. We had to wait an hour at the gate. They didn't tell us what the delay was for until we had been waiting 30m.
Was extremely hot on the plane. Made for an incredibly uncomfortable hour and a half flight. Many other passengers complained as well about the heat on the plane but it seemed that no one did anything throughout the flight to fix the problem.
Seriously the worst. I'm not that tall, and my knees hit the seat in front of me. They charge $55 for a simple carry on and $3 for a 12 oz bottle of water. The plane shook the entire time, and was incredibly noisy. Only time I've ever been scared that a plane might go down, and this wasn't because of turbulence. Or if it was, they didn't turn on the seat belt sign, so they don't really care. I would gladly have paid more to have taken another airline, and will in the future.
The flight attendants, the departure gate attendants and the pilots were wonderful; both kind and helpful. Also, the aircraft was clean and my accommodations were as comfortable as could be; seats are NEVER wide enough for my shoulders and all airlines pack too many passengers too close together.
The initial fare seemed to be very reasonable, but I felt "nickel and dimed" to DEATH. I had to pay extra money to sit with my husband, even though I bought our tickets months in advance. The weight limit for a suitcase is 10 pounds less than the industry standard; I was charged another 25$, since ours weighed 48. Water, coffee and other beverages that are normally complimentary...another charge. You want to bring a carry-on item along with your purse/personal item...CHARGED AGAIN. All said and done, our tickets, with all of the extras came to $950; even flying Delta, with two tickets, one checked bag and two complimentary beverages would've been less expensive. While your competitors may charge more money initially for a flight, at least they are upfront about the fees/charges. I have learned my lesson and in the future, would choose to rent a car and drive to my destination before I'd ever fly Spirit again.
Crew was friendly from what little I saw of them. I attempted to sleep throughout the flight to make time seem to pass more quickly.
Previously flown on frontier and this is not what I remembered. Looks like they remodeled the insides of their plane. However, not to their customers comfort. Seats were like plastic bucket seats covered in vinyl. Extremely thin padding on bottom. I ended up sitting on the pillow I had bought for my neck. 4 hour non stop flight, and 2 weeks later my tailbone still feels uncomfortable. No head rest support and THE SEATS DID NOT RECLINE!!!! Luckily, I had gotten little sleep the night before and forced myself to sleep throughout the flight to get through it. No entertainment to speak of, and the tray you are offered to put your drink on cannot have been more than 5 inches deep. The lady next to me could not put her computer on it. Boarding was slow as they did not make it clear to passengers that carry on overhead space was now being charged!!! Front desk ticketing clerk should be notifying passengers prior to security. I witnessed another couple forced to pay $60 per carry on at the gate! As we bought our tickets months ago we should have been grandfathered in at no charge. We ending up paying $70 total to check one bag online and check one at the ticket counter. Disappointed with Frontier as we flew Delta here with no baggage prices. Frontier has gotten the last of my hard earned $$$. Now that I know how sly Frontier has gotten, I will spend the extra money for a more expensive and COMFORTABLE airline.
Paying for the flight, plus a bag, plus a seat, and not even being checked for a carry-on or not.
The seats were terribly uncomfortable.
Waited at the gate in Phoenix for 45 minutes!
Was seated next to a very large gentleman with already limited space. Half of my personal space was taken up and there was no way I could sit comfortably without the stranger touching me in some way. Very uncomfortable.
Crew was great. Entire flight went flawlessly. If people are complaining about this airlines its probably because they didn't pay attention to what its all about. Not sure what the big deal is on the seats. I am 6'1" and 235lbs and I was fine sitting in a window seat. Seats have plenty of cusion too.
I can't complain about anything. This flight went smooth and we even arrived 10 minutes early.
Staff was nice, check-in was quick, TSA average was not fast enough but was way behind.. Flight Attendents was nice, Captian was in forative on flight.
Leaving Fallas I had no problems, everything went good
Tried to order a fruit and cheese plate as our breakfast and were told that that was not available due the flight being less than 3 hours.
This was our second flight of the day and that would have been helpful to be able to buy that.........not happy.
As I had stated in the first part of the survey the crew members were again very friendly & helpful
I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person.
The service was horrible. They were rude. They caused my son to not make his flight and were not accommodating at all! Down right rude! Will NEVER fly Spirit again. Did nothing at all to make our experience better even with problems.
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