Daily cleaning, installation of cabin HEPA filters on flights from North America to Phoenix
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$252||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, Alaska Airlines and Delta have all waived their change and cancellation fees on flights from North America to Phoenix. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights from North America to Phoenix.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from North America to Phoenix.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Phoenix from North America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Phoenix with an airline and back to North America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Phoenix from North America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Boarding is not very organized."
Pros: "The crew was great. I love the hot tea selection on Alaska."
Pros: "Was a nice flight all around."
Cons: "One first class passenger was served a little to much alcohol. He got pretty loud but nothing was done to quiet him down. That was the only bad thing."
Pros: "Good boarding process even when every seat was full."
Cons: "More legroom. Not asking for a ton, but at least another 2 inches. My knees were killing me by the time we landed, & it was only a 3 hr flight."
Cons: "Boarding can be little more faster"
Pros: "Very helpful and sweet staff"
Pros: "Crew was great"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "Biscoff cookies are the best please never stop serving them!"
Cons: "We were almost treated as if we were stand by people instead of paid passengers. They didn't give us seats until the last minute because we used saver prices... Because i found a bargain price i get treated as lesser? Not cool."
Cons: "Very poor internet"
Pros: "The flight was on time, turbilance very little and the captain gave good info. Flight crew friendly and very nice. This was a first time flight with them but not the last I will book more flights"
Pros: "Friendly & helpful staff. Patient & understanding."
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Pros: "Good leg room, thank you"
Cons: "I can't complain, it was a cheap flight, they got me there."
Pros: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "The seats keep getting smaller and Americans keep getting larger. Not a fan!"
Pros: "As bout as relaxing and enjoyable as a tall guy can have on a flight!"
Pros: "Great price, good flight."
Cons: "On our flight to Seattle there was a flight attendant who looked a little annoyed with her day, but hey, we all have days. She didn’t treat me any different than anyone else."
Cons: "- There was a delay in boarding. - One of the crew wasn’t that professional when it came to reminding people to follow certain things. (We just simply did not hear the announcement!) And the reason probably was that we were the only teenagers (without adults) on that flight."
Pros: "Liked the free entertainment app"
Pros: "Very smooth flight. Crew was very humble and nice. Will most definitely fly Alaskan again!"
Cons: "Flight attendant could've been more nice. Only using half a coke can then throwing it away. I would've drank it all."
Pros: "Loading was efficient"
Pros: "Great service!"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"
Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"
Cons: "Baggage delay inconvenience."
Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Smooth fight and ahead of schedule"
Pros: "On time. Good crew."
Cons: "By this time in my trip, my day had been so long, and I was still so upset over how late we were due to some selfish individuals and an airline catering to them, that I was not capable of assessing the flight. Icelandair did lose my check baggage. Which means that out of three times I have flown with Icelandair, they have lost my checked baggage twice. Another reason I doubt I will ever use Icelandair again."
Cons: "long delay before depaarture"
Pros: "Flight crew was great."
Cons: "The flight was fine, however the customer service at the airport in Seattle was the worst experience I've ever had. I ended up missing my flight because of it. Everyone I dealt with, apart from the gentleman that changed my flight to the next one, was rude. I will likely try to avoid Alaska Airlines in the future for fear of having to deal with them in the airport."
Cons: "$25 checked bag fee!"
Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"
Pros: "Amazing plane and crew for a short trip"
Pros: "We were on a trip that involved 6 flights over 2 weeks with three different airlines. The economy comfort surpasses the other airlines. Comfortable seats and more leg room which was important to me since I had fractured my leg and was wearing a cast. Flight crew was friendly and helpful."
Cons: "The airline is fabulous, the airport is not."
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Cons: "It was a fine experience. There was nothing that i really didn't like."
Pros: "Leg room! Way better than delta!"
Pros: "Fairly smooth flight"
Cons: "One of the attendants seemed to be a little grumpy"
Cons: "The USB port on the seatback in front of me did not work."
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "The crew was great and the flight was smooth."
Cons: "NA. Alaska Air is definitely a great company"
Pros: "Roomer seats didn't feel cramped or jamed in."
Cons: "Pressured to change seats. Promised rebate for next flight, but haven't received email. I have Crohn's disease and didn't want to be moved from the aisle and away from the bathroom, but I was embarrassed to explain that to the large group of people at the counter, so I moved."
Pros: "I liked the power outlet and free sodas"
Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."
Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Cons: "They need to make more leg room in ALL planes"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Awesome prompt and courteous service."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "Food, service and entertainment"
Cons: "Entry into the aircraft was a bit chaotic"
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Too many interruptions on the inflight entertainment."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Cons: "Old cramped untidy and limited drink service"
Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."
Cons: "Seats a bit cramped"
Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Nice Pajamas. Individual window seat. Decent food."
Cons: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"
Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."
Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."
Pros: "Overall, the flight was good. It actually wasn't a Delta flight but an Alaska Airlines flight."
Cons: "The aircraft was new model 737-800, very nice! Except the seats are a bit hard. Not good for a 5 hour flight. What really made me angry is I paid for a Delta flight. What difference does it make!? On long Delta flights, you get a meal (you pay for it in the cost of your ticket), but I was put on an Alaska Airlines flight where the meals are $7.50! I think that if Delta puts you on an affiliated airline, they should pick up the tab for the meal. Entertainment is via your smartphone. Don't have a smartphone, no problem, cough up $10 for a 2 bit tablet to watch a movie!"
Pros: "Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late."
Cons: "Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again."
Cons: "i don't like that we didn't have a personal tv."
Pros: "On time. Came around with water often."
Cons: "Just said we were being served a meal on my ticket and we didn't get one. Probably just as well since it was a turbulent take off and landing :-)"
Cons: "Never got to fly it. The prior flight was so delayed I missed it."
Cons: "I sat in row 26 A. The window noise at times was deafening. I felt verycrowded"
Cons: "We sat at the gate and waited for 25 and counting while we wait for someone to let us out of the plane. What kind of Mickey Mouse airline is this."
Pros: "Suncountry now how's the new customer fot life. At every turn was one more outstanding customer service person. Incredible thank you so much for the clean planes wonderful counter and courtesy help was great"
Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Pros: "Boarding the plane from the rear first! So much more efficient...."
Cons: "unable to check in on line, only seats available to select were for a fee, therefore had to arrive early to check in at the counter and get seat assignment. No text updates regarding flight status. Flight was grounded after we were boarded. Shouldn't the aircraft be flight ready prior to boarding?"
Pros: "I was upgraded to first class. Thank you!! The best customer service, very friendly staff."
Pros: "Using local brewery beers and snacks. Seems to have a little more comfortable coach class than many."
Cons: "Seat room, seat room, seat room"
Pros: "On time and very nice flight"
Cons: "Didn't try any food or entertainment"
Pros: "Not a full flight so there was a bit extra room"
Cons: "Small seats and little leg room"
Cons: "absolutely zero complaints!"
Pros: "Not a full flight. Plenty of room."
Cons: "Two hour delay due to mechanical problems."
Pros: "Very easy boarding. Friendly flight crew. Smooth flight."
Pros: "comfortable and seems a bit more clean?"
Pros: "Nice smooth flight. Loved the TSA precheck."
Cons: "Flight attendants seemed a bit tired and not too interested in their jobs today. Check in agent was nice and helpful."
Cons: "when it came time to check in online I wanted to choose the seat but i was unable to your sight kept telling me it was unavailable.. was pretty disappointed that my sister and i had to sit apart from eachother on the way to Phoenix."
Pros: "Very nice flight crew and flight attendants. I did not have any food but overall a very experience."
Pros: "Attendance were helpful with elderly parents."
Pros: "Average flight"
Pros: "Not happy i paid $25 to check my bag and it could Have been free at gate. Otherwise every thing was fine"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "Had a good trip and appreciate Sun Country--especially the terminals!"
Pros: "Got us to Phoenix, if a bit late, which was not a problem in this case."
Cons: "Flight was late leaving MSP, which was unavoidable when the plane came in late."
Pros: "The flight went very well, boarding was very easy. Going threw the security was the best I've ever encountered. enjoyed the beverage but due to gluten free diet I chose not to order any food."
Cons: "There was nothing that I didn't like."
Pros: "Friendly staff"
Pros: "The plane seemed extremely clean, fairly new, and the service was good."
Cons: "The seats were incredibly cramped together tightly. I'm a small person sitting in the center seat with two reasonably sized man next to me. No need to be so cramped. It didn't help that my seat didn't recline either that was one of the ones in front of the exit , So I understand."
Pros: "Landing safely"
Cons: "1 hour late departure, no food provided, no wi fi. All of these things are standards on other airlines."
Pros: "Wasn't crowded, had room, nice people"
Cons: "Item from my luggage was missing"
Pros: "Speedy boarding"
Cons: "Wish the entertainment was in the seat or complementary."
Pros: "Boarding was fast and the direct flight was a huge plus!"
Pros: "The people who handled the wheelchairs in both Minneapolis and Phoenix were top notch. In fact, I'd rate them the highest of all such employees of all the airlines I've ever traveled on!!!"
Cons: "I completely offended by the attitude of one of the flight attendants. As I am disabled, I choose the restroom that is closest to me for my use. I was seated in row 5, just behind First Class. In fact, I tried to upgrade to First Class when I checked in, but it was full. So when the seatbelt sign went off, I went through 1st Class to the restroom by the cockpit. I didn't take my cane. I have neuropathy in my feet and legs up to my hips, and given that I can easily lose my balance, I am much safer on airplanes when I hold onto the seats as I pass by. As it happens, the restroom was occupied and I had to stand in the area at the front of the plane that the flight attendants typically occupy. The snippy attendant saw me standing there and immediately walked in front of me to get her microphone and loudly announced to the entire airplane that NO ONE was allowed to use that restroom except First Class and people who arrived by wheelchair. I arrived by wheelchair. I have some real ethical issues with her behavior. First of all, I was embarrassed by her remarks. Secondly, one bathroom for 12 people and one bathroom for the 100-200 others that were on that flight is unconscionable!!!!!!!!!!!! There are two things that in my humble opinion can never be denied any human being are water under any circumstances and the right to a speedy and safe trip to the bathroom. I was deeply offended by her remarks and by her timing in giving the remarks. I told her that I had arrived by wheelchair, and would be leaving by one as I am disabled. She shined me on. Her behavior was rude and uncalled for. I will never fly Sun Country again, and she is the reason. Additionally, I will not fly with a company who operates under such an unethical agenda. Everyone has the right to a speedy trip to the bathroom. The plane was loaded with elderly "Snow Birds." The elderly are notorious for having special bathroom needs whether or not they are in first class or arrived by wheelchair. I think this airline is blatantly discriminatory."
Pros: "Flight attendants made you feel like a customer and not a stranger asking for a favor."
Cons: "Looking forward to wifi and or entertainment options"
Pros: "Very nice humble rews, comfort sits, boarding timely and $"
Pros: "First time on this carrier. After research last Fall, I was confident of the companies history so we were able to save a few $$ using Sun Country on a non-stop direct flight from Phoenix to Minneapolis. Great crew both ways and consistent with their pleasant and positive approach to all passengers. Will use Sun Country again when the time avails itself/ Go USA . Winning the 41st Ryder Cup."
Pros: "I really liked that those without carry on luggage could board first. That seemed so much better - I could walk on the plane and sit down instead of waiting for 6 other people struggle to put their carry on luggage in the overheads."
Cons: "No pillow available..only to first class..I forgot my back support cushion (recent car accident) and asked if there was a pillow I could use."
Pros: "The crew was very courteous and made me feel comfortable. Even the pilot greeted me as I got on the plane. My seat was row 4 right behind 1st class! The plane wasn't completely full, so there was an open seat in the middle of my section. That was really nice! I especially like Sun Country because the airports in both Phoenix and MPLS are smaller than the main terminals!!! I'll be back! :0)"
Cons: "Can't think of anything!"
Pros: "Price! And the crew."
Cons: "Could not check in on line. And general seating was tight. I'm 6' 4" and 230lbs."
Pros: "Very smooth flight!"
Cons: "The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection."
Pros: "Enough room in seat"
Pros: "They don't nickel and dime you. Very pleasant staff."
Pros: "Least expensive flight I've taken in a long time received a terrific rate for the ticket. The flight was only about 1/2'fiull and it was very comfortable flying with Sun Country."
Cons: "They do not offer USB power or in flight wifi. They offer an entertainment system that appears to be a high capacity tablet with movies, tv and games. The charge for the use of the device is in line with GOGO in flight but you have to use their device and you are not online."
Cons: "there was no wifi"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Pros: "our staff was very nice and courteous first flight I've enjoyed with sun country in years"
Cons: "The turbulence wasn't great and the flight was very hot"
Cons: "Very crowded. The seats seemed smaller than other floghts"
Pros: "Smooth trip, arrived on time."
Cons: "Seats a bit cramped."
Cons: "One hour late leaving"
Pros: "The crew were nice."
Cons: "The seats seam to be have shrunk again."
Pros: "Flight was great"
Cons: "The AA crew at DFW are always rude"
Pros: "The flight was on time and deboarfing went quickly."
Pros: "Leather seats, built in charger, duel seat tray - one for my drink and one for my Kindle. Plane felt very clean & new."
Pros: "There are outlets and the entertainment portal was very cool."
Cons: "Maybe load first class then from back to front. When you have so many people who need to get to the back with a narrow isle it's tough. The gate agent was very short with me but not necessarily unpleasant."
Pros: "The crew on this flight was excellent."
Cons: "For the fourth flight in a row with American the flight was late. I guess you don’t want to be in a hurry with this airline and have a long layover if you are connecting."
Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"
Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"
Pros: "Easy and safe flight to destination. Not meant to be a 5 star hotel."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
Pros: "Great flight, on time, seat upgrade"
Pros: "Dame coments"
Cons: "Same coments"
Cons: "Lack of communication from the crew on the delay."
Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."
Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."
Pros: "The crew remained calm amidst the 2nd attempt to board after delays in landing gear tire changing."
Cons: "Cramped. Had to pay for wireless on plane."
Pros: "Liked the ease of traveling from DFW to Corpus."
Cons: "The crew, especially flight attendant Brittany, were rude, and she was beyond rude and actually the backend of a donkey. She snapped at us about a carry on that wasn't an issue traveling to DFW., then ignored me (have a boot and crutch) when seats with more room were available...then did nothing to help get my crutch from the storage."
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Cons: "Ct for. R"
Cons: "Because it was a day later!!!"
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Pros: "The gate agent announcing the passengers was great, the flight attendants were awesome, the pilot thanked us as we got off the plane."
Cons: "Gogo inflight was not working"
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "slight delay but they made up the time in the air"
Cons: "As stated above, I was late for my flights."
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"
Cons: "My flight was delayed several hours with no explanation."
Pros: "The flight attendants were very nice!"
Cons: "Tried to order a fruit and cheese plate as our breakfast and were told that that was not available due the flight being less than 3 hours. This was our second flight of the day and that would have been helpful to be able to buy that.........not happy."
Pros: "This is not an experience I would wish upon anyone."
Cons: "My booking for some bizarre reason had my name on it twice and I was out of luck. Air berlins does not have a counter in any of the airports. If you are flying this you are on your own. If anything goes wrong you'll be stuck calling a 1800 number to Germany. Worst experience of my life had to buy a new ticket at the counter for 5k dollars to get to Berlin with family."
Pros: "Great entertainment."
Cons: "Food was not very good. Leg room was lacking."
Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."
Pros: "Staff was nice, check-in was quick, TSA average was not fast enough but was way behind.. Flight Attendents was nice, Captian was in forative on flight."
Cons: "Leaving Fallas I had no problems, everything went good"
Pros: "We did eventually get there"
Cons: "Flight got 3 hours delayed at dallas"
Pros: "Crew was very accommodating"
Cons: "More seating space"
Pros: "love when they turn off the lights"
Cons: "annoying late notifications of gate changes"
Cons: "Crew were not friendly at all; I was sitting in the very last row and could hear them complaining about various things. The passenger next to me asked multiple questions and was flat out ignored each time. The seats were very cramped, the flight delayed; a friendlier crew could have made up for that"
Cons: "our flight was delayed in Chicago and our bags were not in Phoenix upon arrival"
Pros: "Staff was cool and insured a fast boarding"
Cons: "Rickety plane, lots of squeaking and other sounds. Seats are about just as terrible as the any other airline"
Cons: "No room for my knees - they hurt considerably afterward. The seat did not recline."
Cons: "Bad experience"
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Pros: "The nice crew"
Cons: "I wish if there was delay, we could do it at the gate not on the tarmac."
Cons: "No info about gate changes."
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Cons: "Late late late. 12 hours later I'm still not on a plane home"
Pros: "crew was nice"
Cons: "I feel like airlines are becoming like used cars salesmen. High price ticket, then 25$ to check a bag, they give you direct tv as a preview and then make you pay to watch TV, pay for internet, want something other then pretzels, you have to pay for that too. Next up you will charge for our air conditioners to work which by the way they didn't. I have never been so uncomfortable on a flight in my life. Couldn't even bend down to get something under my seat because of the lack of space between rows. Also the air conditioner was extremely warm and the pressure of the air did not reach the seat. I was sticking to the chair because it was so warm. It just sucks that air travel has gone the way of every other industry that values quantity over quality."
Pros: "Fantastic service! Much obliged for everything!"
Pros: "My attendants"
Cons: "No free food"
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Pros: "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."
Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"
Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."
Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."
Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Cons: "the flight was scheduled to get into Phoenix at 8:18. We didn't get in until midnight. That was a horrible experience"
Pros: "Personable staff, great flight time and an awesome landing."
Cons: "Boarding groups 3-5 lumped together into one Line."
Pros: "On time , smooth flying, great service"
Pros: "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
Cons: "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."
Pros: "Loved the TVs. Made the flight go by faster. Pilot was pleasant and informative at beginning of flight . Very pleasant personnel."
Pros: "Was on time"
Cons: "Felt like herded cattle on flight - very cramped and uncomfortable"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Pros: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Cons: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
Cons: "Couldn't reserve/request a seat. Assigned to me About 1.5 hours prior to boarding. Had to wait Around the gate. Should have told me I would not have any choice. Could have walked around. Got a middle seat. It was a long flight."
Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Pros: "Great boarding at ORD."
Cons: "My seat"
Pros: "Movie selection and delivery/access was very good"
Cons: "Seat legroom is insufficient. There was a water leak in the ceiling that dripped cold Wster on me for a portion of the trip."
Cons: "The flight was late by 5 hrs due to mechanical problems. The gate crew was confused about what to do and we ended up with several deboardings and boardings. Food was terrible. The entertainment system did not work."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "The flight crew was very helpful and organised the connection between two flights very well under pressing circumstances when there was only 15 min between the flights and the boarding gates being in opposite ends of a big Munic airport"
Cons: "The flight was delayed for 2 h, so we had to run through Munic airport for connected flight. Good sport, but rather tiresome."
Cons: "8 channels of looped shows and movies. Too long a flight for that...and then have to use my device to watch on the free part of the wifi.so no battery left. For this price? And I booked through Lufthansa but flew United. Bad form."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."
Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."
Pros: "The Crew was nice and attentive"
Cons: "Boarding was unpleasant I had to wait so long to be seated because no wheelchair was available then I had to sit in the rear of the plane I'm physically disabled I had no leg room and my knees were in pain the whole flight then after landing I had to wait 20 to 25 minutes to get off the plane I'm still recovering from that but keep the attendance they were the highlight of my experience"
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Airlines flying from North America to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Phoenix
Masks required on board, masks provided on flights from North America to Phoenix
Social distancing seating
Middle seats unavailable to book on flights from North America to Phoenix
Testing for antibodies, testing for symptoms for flights from North America to Phoenix
Waiving of change fees. Search flexible flights from North America to Phoenix