Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Monterrey
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Scores according to KAYAK customer reviews
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "Good flight"
Pros: "Missed it"
Cons: "Give me back money"
Cons: "Worst airplane i have been on since 2007"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Cons: "Waited in the runway and then taxied forever"
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Crews were nice"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Cons: "No food, just snacks and no place close to the gate to eat."
Pros: "An updated 717. A bit better"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "App did not work for entertainment."
Cons: "Got in over an hour late. 140am"
Pros: "Cabin was very clean and comfortble"
Cons: "Delay 3 hours in the unheated airport in Monterrey Mexico was very uncomfortable"
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "The baby"
Cons: "My suitcase came without a wheel. Damaged luggage."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "No Wi-Fi"
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "On Time"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Cons: "Late taking off"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Cons: "the crew verifying that the passengers will use mouth covers during the flight"
Cons: "The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly"
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "On time, friendly staff"
Cons: "Delays delays and delays"
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "Checking was fast and easy."
Cons: "Seat cushions were super uncomfortable."
Pros: "Crew were nice and attentive, smooth flight."
Cons: "Bag fees, food was uneatable and lack of ability to choose seats, all are narrow! Going through security a nightmare as usual. Definitely last choice when flying to/from Miami."
Pros: "you were on time"
Cons: "more space between seats"
Cons: "How would you be able to up grade for a better seat"
Pros: "Seats could have been more comfortable"
Pros: "we arrived"
Cons: "lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service."
Cons: "The flight itself was fine, but connecting through Mexico City airport is troublesome and time consuming. Mexican authorities make everyone go through a long line at customs. Since we checked in through Delta in San Antonio, we did not have a boarding pass for the Lima portion. , We had to exit into the main concourse to get our boarding pass. At that point we were on standby for seats and barely made our connection."
Cons: "Super delayed"
Cons: "The flight was delayed over an hour"
Cons: "Choice of music and movies limited."
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "The cabin crew to and from Mexico City were superb. They were very attentive and still served me food even when I was asleep. Most airlines just skip people who are not responding, but AeroMexico was kind enough to not leave me out. That little act of kindness went a long way. I will definitely fly AeroMexico again!"
Pros: "I have been disappointed with Aeromexico before, but this time I had a very good experience. The crew was excellent!"
Cons: "I had to pay extra for a seat, to avoid sitting in the middle seat."
Cons: "Flight Schedule that kept changing."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Everything was ok"
Cons: "That airline crew always with attitude.. but that’s ok I just feel they should work on that"
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "The nonstop flight was efficient and the wait was short"
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Cons: "The worst airline now a days"
Pros: "When I was about to pass security with my bar code if the mobile ticket , security said that the machine cannot read the bar codes of electronic tickets from Aeromexico therefore I had to run out to the counter which was already closed, run to the first level, find a the business center and pay 6$ to print my ticket, I almost missed my flight . It never happened to me before"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "This was the best meal I have had on any flight recently, and I fly quite a bit. It was a spinach salad with balsamic vinagrette dress (in a cute little bottle), chicken breast over rice, a piece of cheese and grapes, a kitkat bar and some other little thing. It was delicious, hot, just right. Thanks."
Cons: "The worst flight of my life."
Cons: "We sat on the runway after we landed for over an hour and I missed my connecting flight. No one offered to help or apologized for the delay. No compensation was provided"
Pros: "Departure in time"
Cons: "They let oversized Carrie on"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Cons: "Ads while in the plane!"
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Pros: "Great staff and comfortable aircraft"
Pros: "Food, movie time, free beer"
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Cons: "They cancelled the flight to Sao Paulo, and broked my luggage with even take responsibilities. A complete disaster the service quality."
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "Super friendly crew and comfy seats. Will definitely book again!"
Cons: "Nothing I can think of."
Cons: "Same old tiny uncomfortable commuter jet."
Cons: "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "Hot crowded late horrible"
Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Pros: "The seats are roomier than British Airways"
Cons: "One surly flight attendant-generally obnoxious to the passengers."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "Leg room in coach"
Cons: "No movie selection"
Cons: "Never given instructions on use if inflight WiFi. No food service on a three hour flight???"
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "On time. No surprises. Decent food and entertainment."
Cons: "Squeezed into my seat like a sardine."
Cons: "Delays and more delays"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Entertainment on the flight was good, they had live TV and other TV shows."
Cons: "Boarding was hectic with passengers fighting over the overhead compartment spaces, security measures were overbearing with around 2 hours of going thru checks between terminals at Heathrow Airport. The seat selection is a joke since we could never select our seat not even 24 hours before the flight, so buyers be aware. The food was mediocre at best."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "Very very cramped"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "Delays and no communication on transfer options"
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "Friendly polite staff. Plane left and arrived on time."
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Staff was friendly"
Cons: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."
Pros: "The crew was great. Trent was outstanding"
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Pros: "Crew professional. Flight on time and clean"
Cons: "Seating room was horrible. My knees hit the seat on front of me, fortunately the gentleman sitting there did not try to recline. Seat very narrow As well as isle. Controls for monitor in seat back on arm rest and I kept activating it accidentally while trying to nap which was annoying. I’m 6’1” and 190 pounds so am not what I’d consider oversized but I’ve not been this uncomfortable on a flight in many years. Will make a note to avoid this line and plane in the future"
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "Everything from ticketing to deplaning was smooth and professional."
Cons: "No problems at all."
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "the crew was great."
Cons: "quick flight. comfortable seats. lots of leg room"
Pros: "We had a tail wind and the flight was super fast!"
Cons: "The were a lot of screaming babies around."
Cons: "They don't know their guidelines or policies"
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Pros: "The crew went above and beyond on this flight. They were continously carrying around juice for us and constantly making sure we were all comfortable. The movies and TV shows were free if you had the united app.overall it was a amazing flight!"
Cons: "Couldn't get direct tv yo work"
Pros: "It was a pleasant flight - nothing too exciting. The staff was lovely."
Pros: "Everyone was so very helpful."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Cons: "Bumpy plane"
Pros: "Our Stewart on way was nice. Pilet was informative. Let us know what the weather was like and when to expect turbulence. Pointed out land marks as we flew over them."
Cons: "Seating was uncomfortable. Very little leg room and I am short. Can't imagine what it would b like if I were 6 foot instead of 5 foot"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Cons: "I was delayed for 6 hrs"
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "The staff was efficient, funny, friendly and honest. Smooth landing and good service. Thank you!"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Need water offered free"
Cons: "Plane 2.5 hours late"
Pros: "Flight itself was fine"
Cons: "3 hour delay taking off"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Pros: "On time. Early."
Cons: "Nothing was fine"
Cons: "Emergency landing with no power in flightn"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "Every thing was ok"
Pros: "The crew was great. I don't know how to make the stars increase."
Cons: "Arrival times were accurate. Crew friendly and helpful. Freight was good."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "Quick ..."
Pros: "Very smooth and speedy flight, arrived early!"
Pros: "The flight was mercifully short and on time. I was very glad to get off."
Cons: "Weird boarding procedures at Houston where you have to wait in a giant holding pen and not allowed to go to your gate until it is almost ready for boarding. Rude United personnel to tell you about how that works. Flight was in a small regional jet where the overhead bins were tiny. Multiple screaming children In the row in front of me. Seats seemed small (though perhaps they are just the normal United small)."
Cons: "We waited an extra hour waiting for another passengers I got to Monterrey Mexico all late"
Cons: "Flight attendant was over worked. Flight was delayed. Small carry-on compartments"
Pros: "Flight was smooth and in time."
Cons: "Staff at General Mitchell airport (MKE) United counter were not knowledgeable and the check in process was very frustrating. There were not many people at the check in counter, but it took us 30 minutes to check in once we were at the counter working with the check in clerk."
Airlines flying from Wisconsin to Monterrey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Monterrey
Masks required on board, masks provided on flights from Wisconsin to Monterrey
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to Monterrey
Testing for antibodies, testing for symptoms for flights from Wisconsin to Monterrey
Waiving of change fees. Search flexible flights from Wisconsin to Monterrey