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Cons: "Great flight but old regional jet"

Pros: "The crew was attentive and personable"
Cons: "for a long ride maybe better cushions"

Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."

Pros: "The seat was comfortable"
Cons: "Food was quite bad"

Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."

Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."

Pros: "Complimentary beverages."
Cons: "Chicken and pasta for dinner"

Cons: "N/a"

Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."

Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"

Pros: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Cons: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"

Cons: "Never told why we were delayed by more than 90 minutes"

Pros: "Nice crew, clean plane"
Cons: "Stuck in hot plane for an hour because of plane traffic. Not really deltas fault but c’mon"

Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."

Pros: "The crew members were so kind and friendly. I actually did feel more at ease and made my journey more enjoyable. Specifically, was were traveling with guitars and they gave us no hesitation to board early in order to Stowe our instruments safely. They were very pleasant during serving and with requests. The offerings of movies and TV were excellent and extensive."
Cons: "The meal really wasnt very good. But the snacks and beverages we're quite good. Not sure if it is related but the check in/luggage drop process was quite slow."

Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."

Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."

Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."

Pros: "Smooth flight; on time; easy check-in"
Cons: "Food was o.k., but not great"

Cons: "The crew was great and the flight came in early. I wish there was a better food selection."

Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Pros: "I have no complaints. Not on"

Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"

Pros: "Friendly"
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"

Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."

Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."

Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."

Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."

Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."

Cons: "None"

Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."

Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"

Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."

Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."

Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"

Cons: "Seats were cramped, very uncomfortable."

Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."

Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "The meal and service were excellent. The cabin crew was very attentive. They tried multiple times to fix the in flight entertainment when it stopped working. (Note: this flight was operated by Air France)."
Cons: "The economy seats were a tad small for someone that is 6'3" (my knee hit the seat in front of me). Also the inflight entertainment stopped working properly halfway through the flight."

Cons: "food made me sick, the seat wouldn't move back, the screen for the "entertainment" was out of focus"

Pros: "The customer service was great. Due to it being winter flights are expected to be delayed, Delta kept on sending me updates via text so there was no surprises when I arrived at the airport."

Pros: "Flight delayed every 15 mins for hours then finally canceled. Delta did nothing to assist. Spent 12 hrs at JFK and Missed Christmas with family."

Cons: "There was no dinner service in first class!"

Pros: "Nothing"
Cons: "They didn't even get me to Philadelphia they delayed the flight for 6 hours then cancelled it offered to rebook me the next day and $15 compensation when i declined. $15 for pretty much ruining my Christmas nice job delta never again"

Pros: "great crew!"

Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."

Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."

Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."

Pros: "American"

Cons: "Two hour delay out of Denver, no crew."

Cons: "Such tiny seats."

Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."

Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"

Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"

Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."

Pros: "The helpful steward"
Cons: "The bumpy ride"

Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"

Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"

Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "Food and entertainment were great"

Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."

Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"

Pros: "Good connection"

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."

Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."

Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"

Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"

Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."

Pros: "Excellent, friendly attention from flight attendants."

Pros: "Pilot info/smooth flight."

Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."

Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"

Pros: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Cons: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."

Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."

Pros: "The flight attendants on this flight were very nice and helpful."
Cons: "Extremely unorganized. Sat on the plane for about 2 hours before we could even take off. There method for lightening the plane was extremely poor. The entire plane ending up missing connecting flights. No food left to purchase...no drinks served to the back of the plane til about 3 1/2-4 hours into the flight."

Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."

Pros: "Entertainment modules in cabin were nice"
Cons: "Forced to check my bag in at the gate. Upon completion of boarding, there were several empty spaces in the overhead bins, and my bag could have fit easily. Upon arriving in Houston, baggage claim was VERY slow. Small flight of less than 30 people. Southwest had 3 flights arrive and complete baggage claims by the time our bags became available. Airport personnel confirmed that it is typical or normal for American because they operate with a small "skeleton" ground crew. Flight arrived just after 11:20pm,, but wasn't able to head out for transportation until after 12:30am. VERY upset and disappointed with service."

Cons: "Small narrow seats"

Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."

Pros: "Friendly service"
Cons: "Snacks"

Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"

Cons: "Flight was canceled going back to denver from Augusta. American did nothing to compensate me for their mechanics breaking. Had no place to sleep and no transportation as I return my rental. Poor customer service will never use American again!"

Pros: "Seat was comfortable, and my favorite on this aircraft - 3F on the MD80. Boarding was quick, and service was efficient once airborne."
Cons: "AA crews are skimping on pre-departure service, rarely offering PDBs (pre-departure beverages), or, when they do, half-assing it by putting water and OJ on a tray and making it clear nothing else is available as they did on this flight. It sets the expectations very low for the rest of the flight, and that's what happened."

Cons: "American delayed the flight 7 times before cancelling it. They then put me on a flight 7 hours after the initial departure time. That flight was delayed 7 times and then they cancelled it. I wasted 10 hours at the airport."

Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."

Pros: "Space security manners"

Pros: "Seats were comfortab"
Cons: "The flight attendants, could have been a bit friendlier"

Pros: "Cool TV roomy seats , friendly staff."

Cons: "The new seats were so uncomfortable, I couldn't sit shoulder to shoulder with the people next to me"

Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"

Pros: "Good"
Cons: "Everything"

Pros: "Wonderful stewardess."
Cons: "Seat would not recline..."

Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."

Pros: "Boarding efficient and latest films available. Price excellent."
Cons: "Food ."

Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."

Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"

Pros: "On time"

Pros: "..."
Cons: "Never happened"

Pros: "The landing was perfect"

Pros: "Just about everything was perfect. lots of leg room in economy plus, seat next to me stayed empty, the meals were very taste. And the crew members were extremely professional. It was just a perfect experience."

Pros: "Safe flight"
Cons: "Crowded"

Pros: "The seat was comfortable (for economy), service pleasant, food nothing special but fine, entertainment good. Boarding was efficient; there was a slight delay due to de-icing, but that's normal"
Cons: "It was impossible to download a boarding pass on either Lufthansa's website or any other (code share with United). Lufthansa gives you a number to call but they are open only 9-5 weekdays; when I called their regular office, I listened to a very annoying message routing for 15 minutes before hanging up. They have to work this out better, though I must say that at the United gate I could print it out easily at the machine, and the staff there was exceptionally helpful"

Pros: "Never been treated so disrespectful and like I was insignificant in allyour life!"

Pros: "Luggage was nowhere to be found for 12 hours. Had to go to the airport to pick up the next day. Luggage tracking web site is useless - it does not get updates at all. Very disappointed."

Pros: "Fast loading and effect attendant"

Pros: "Crew was honest. Provided ice water."
Cons: "Prop plane didn't have air conditioning (flight 4989) thank God it was only 45 minutes and FA provided ice water."

Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"

Pros: "They let us know ahead of time so we could arrive later to the airport, and did not have to wait in the airport."
Cons: "- They were very strict about carry-on luggage size, and insisted even after the flight being 3 hours late. My carry-on fit into their overhead compartment just fine. - No food was offered during the 6 hours flight. - Chairs in coach are uncomfortable for long flights (same as some other airlines I've flown with). Feet or head rest could be nice additions that don't require much additional space per passenger."

Pros: "Boarding on time"
Cons: "Headphone jack was broken Beer on the first flight was free, on the return cost 7 dollars"

Pros: "Smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"

Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"

Pros: "Nothing"
Cons: "Delayed, No food"

Pros: "Staff excellent"
Cons: "Everything else, space restrictive"

Pros: "Super"

Pros: "Seats where ok and they gave beverage"
Cons: "Literally no leg room space"

Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"

Pros: "Dependable, fast, clean"

Pros: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Cons: "Flight was a little bumpy at times, and flight was also delayed 1 hr."

Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."

Pros: "The fact that I made it to Vegas!!!"
Cons: "Flight uncomfortable the staff wasn't all that pleasant nor attentive..."

Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"

Pros: "Movies on-demand over WIFI from smart phone using the United app. Friendly staff. Flight left late but landed on-time."
Cons: "Older airplane. In-seat entertainment not working (technical issue). Dinner was disappointing - one piece of chicken had an off taste, and the salad (quinoa?) had an odd mix of flavors."

Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."

Pros: "United made this a very comfortable flight! Boarding was quick, flight attendants (especially Adrian!) were very kind and went out of their way to make sure passengers were comfortable. I will definitely fly United for future international flights!"
Cons: "Lunch served before 11am EST, right after snack and drink service."

Pros: "I love the check in process!! You go to a kiosk and print your boarding pass and luggage tag and then just go and hand in your bag to an agent. Soooo easy. Then no ones in line forever. I was very impressed with the little extra amount of leg space that is not always on most planes. The flight wasn't very full and the crew was kind and generous with a couple of us wanting to switch our seats around. The tvs in the back of the headrest definitely kept me occupied watching New Girl. Overall, I was very comfortable and got to my destination without getting upset or angry once...which can't be said for all airlines."
Cons: "The security line for united in Newark was RIDICULOUS! It didn't take very long to get through...maybe 30-45 minutes (which I planned for) but the line snaked through two floors and wrapped through the check in area. It just looked incredibly daunting. But I realize that there isn't really much that can be done about that!"

Pros: "Customer service at Dulles was helpful"
Cons: "My trip was jacked up on both ends, starting with cancelled flight at 11 p.m. the night before, phone calls to United to change flights on the way out, and then maintenance on the way back home, which caused me to miss my connection in Dulles. Horrible accommodations, bad replacement flights, baggage service in Syracuse was dishonest and apathetic. All around bad."

Pros: "Super fast boarding and flight. Actually arrived an hour ahead of schedule"

Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"

Pros: "Nothing"
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."

Cons: "The inside of the plane felt 50 years old. Completely uncomfortable."

Cons: "Free wifi access"

Pros: "Flight attendants we good."
Cons: "It took 6 hours to get from Newark to Tampa, had to detour to refuel.. The weather on the ground seems decent but we were in so much turbulence for so long people were vomiting!! Worst flight experience ever and the pilot, thank God for his experience, was a bit sarcastic and said he wouldn't apologize for the bad experience bc it wasn't his fault."

Pros: "Punctuality"
Cons: "Ride was quite bumpy Couldn't get an aisle seat."

Pros: "The staff on the plane was very nice. Good movie choices"
Cons: "There was mass chaos in Newark airport- the tea lines were out of control. I was at the airport super early. I had about 5 minutes to run to my gate. Unnecessary stress to travelers that day."

Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."

Pros: "Tight seating funky food"

Pros: "I was such bit cold on the flight. Other than that it was great"

Pros: "Late flight meant service was hurried and sub-par United's movies are pretty good actually"
Cons: "Flight was late and I missed my connecting flight"

Pros: "Flight West went without a hitch. (Compared to hortible flight east two weeks prior)"

Pros: "On time, food"
Cons: "Much less space then on a flight to US"

Pros: "Great flight attendant"

Pros: "Plane was not crowded. Less claustrophobic. Bathrooms clean."
Cons: "Sound system. The PA blasting through ear phones is annoying."

Pros: "Arrived 45 minutes early"
Cons: "Boarding very slow Seats not comfortable"

Pros: "The low cost of the ticket was great, unfortunately they get you charging for checked bag, as well as, all drinks and snacks which were not a good selection."
Cons: "The lack of space! Very cramped, very uncomfortable!"

Pros: "see headline!!"
Cons: "see headline!!"

Pros: "The crew was super nice, everything ran smoothly and the aircraft was clean."
Cons: "This was my first time using this airline and you get what you pay for. Honestly I don't mind paying bag fees and food, but paying to choose a seat next to my husband was a little much."

Cons: "I rode first class and usually do. The gals were TERRIBLE. They were nice but they were so bad at their job. I was systematically served last and didn't have a drink until hours had gone by. It was a joke. I was laughing by the end of the ride at their incompetence. horrible flight."

Pros: "On time and nice spacious cabins"
Cons: "The seats are uncomfortable"

Pros: "The staff was great. Friendly, helpful, and efficient."
Cons: "Cramped seats. No wifi or entertainment. Felt nickel and dimed with my complimentary water."

Pros: "The crew did their best but it's clear that they are stretched. Apparently they also clean the cabin - crazy!"
Cons: "boarding was chaotic charging for everything is absurd seats are uncomfortable no recline for most seats is absurd"

Pros: "flight arrived on time"
Cons: "Flight arrived on time sat on tarmac for an hour waiting for a gate. Checked luggage took another hour. three hours in destination airport before we could get to our car. this airline sucks the big weenie!!"

Pros: "left on time"
Cons: "arrived 40 min late. uncomfortable seat. seat area too small. price is not the price. baggage took forever. never again"

Pros: "Boarding process was fast. Flight left on time. Crew were polite and helpful. Bathroom was clean and odorless."
Cons: "Seat didn't recline! So uncomfortable. Non-alcoholic drinks should be free. Crew should let passengers onow about "happy hour" drinks and deals available...I would have purchased one."

Pros: "The Regan airport is pretty nice."
Cons: "Our flight was delayed enough that we knew we would miss our connection. They were not very helpful and we had no good options available. We were basically stuck with only bad options. No one offered compensation or even to wave the surprise fees for seats and for baggage. This was after they lost our luggage on our way out to Washington!! With no compensation or apology. We will never fly Frontier again - it was a huge fiasco."

Cons: "Despite the missed connection the woman at the ticket counter insisted that I would be charged for a carry on bag. I flew American instead and will be seeking a refund."

Cons: "The 5.5 hour delay and lack of explanation. Also, the lack of free coffee or snacks of any kind."

Pros: "Everything was efficient, smooth flight, and we landed--that's a good flight, right? We even landed 30 minutes ahead of schedule, which was great since I had to wait at the baggage carousel."
Cons: "It was my first time flying with Frontier and I didn't know about the bag charges and seat charges--that's on me though. Not sure I will fly with them again, as waiting for what COULD have been my carry-on at the carousel took so much time... then again, it makes it easier and quicker to board and de-board. But the seat charges were still ridiculous. Wish drinks and like, pretzels could be free just so we don't deplane with harsh breath."

Pros: "The flight attendants were warm and friendly-thank goodness."
Cons: "Our original departure of 7AM was pushed back to 8, 9, 12, and finally 12:30. 5 long hours... The airline was not transparent about the cause of the delay nor did they announce each new departure time. They attempted to pacify customers with a $10 meal voucher to compensate passengers for lunch. However, it turns out that voucher involves a mail in rebate with a deadline. Once we finally boarded the plane, they still insisted on charging us for simple in-flight beverages which are standard on every other domestic flight I've taken. They also charge $40 for carry on bags and $20 to choose your seat. We just received an apology email and $100 voucher towards future flights, but after the delays and hidden fees, I think I'll pass."

Cons: "I provided my frequent flyer number. You did not provide me TSA Pre-Check ticket. (My frequent traveler number is a TSA Pre-check number)"

Pros: "35 minutes early?"

Pros: "Efficient process and friendly staff. Cheap fare."
Cons: "Everything is extra. Check bag or carry on costs money. Drink or snack costs money. Choosing a seat at check in costs money (or they "randomly" assign you a seat for free). Checking 1 bag is best option."

Pros: "The plane is clean and the crew nice."
Cons: "I'm sure you get this all the time and you clearly have thought about it but when you add up all of the ala carte extras, then the fact is another airline would likely be better. I spend $16 on the seat and $40 on the carry on. Interesting nickel and dime concept for sure. But then I get to the seat and it doesn't recline. OK, that's fine I guess I only paid $16 for the seat. But what's with that thing you call a "pull down tray". You can't get a computer on it, even my tiny MAC. So I put my briefcase on my lap and I guess made my own little table. That's a bit much."

Pros: "The plane didn't crash."
Cons: "Extremely inefficient boarding process. Seats don't recline. Carry on charge was a surprise. Having to pay an extra fee to select my seat was also unexpected. Only water is free. I won't fly frontier again."

Pros: "All was on time, crew was friendly, emergency on board was handled well."
Cons: "The seats are not movable, so you could not lean back a little. No screen for entertainment, tray table was less than half the normal size, uselss, snack choices, had little that one might consider healthy. A lot of junk food, and a huge offering of alcoholic beverages. Could we maybe have healthier food. It could still be pre-packaged somehow. Cost of carry on: $30. Checked suitcase: $25. That did not really make any sense, other than they make more money that way. Also irritating that if you want to have a specific seat, rather than waiting for what you might get at the airport, you have to call them, and pay $13 for a seat reservation. They are nickel and diming you, or rather in dollars. It is a rip off."

Cons: "The seats are so close together, that you cannot change positions AT ALL. If you drop something on the floor, it's almost impossible to pick it up. People need more room than this - the crew was adequate, but the morale seems pretty tepid. Your baggage charges are ridiculously high - both for checked and for carry on. I think I would rather pay more for a flight and be comfortable and have reasonable baggage rates."

Cons: "Very tight space and super uncomfortable chairs--no cushion and don't even lean back."

Pros: "The flight crew was awesome, the boarding and check in process was easy."
Cons: "Everything is still on the high price side..."

Pros: "Pros: cheap direct no hassle flight"
Cons: "cons: the seats sucked but the low fare made up for it"

Cons: "Overall not happy with my Frontier experience. Extra charges for bags and seat assignment are really ridiculous if they aren't explained upfront. Would have booked on a different airline if I'd realized those fees would drive up my fare another $50. After all that the plane itself feels crowded and uncomfortable. Their "schedule" is also misleading and neither of my flights took off or landed as advertised. I also really hated watching flight attendants (people responsible for your safety!) finish each flight by pitching a credit card. Truly awful."

Pros: "On time smooth flight."
Cons: "New aircraft seats are very hard and don't recline."

Pros: "It got me from A-B"
Cons: "This airline has gone downhill. Charging for carry on luggage and seat selection. No entertainment or Wifi. uncomfortable seats that do not recline. No complimentary ANYTHING. People will say this is the future, but the future is bleak. I will most likely not fly this airline again."

Pros: "Smooth flight. No mechanical problems."
Cons: "No free food or drinks. Not even a coke. No inflight movie. Staff seems to be all from Africa and have poor language skills. Sat on Tarmac for 20 minutes after arrival - no gate available, and waited 45 more minutes for the luggage to get to the baggage claim carosel."

Cons: "The seats were tight. Not much leg room. Very expensive to check luggage, $40! No WIFI no TV"

Cons: "Plane was 2 1/2 hours late departing DCA"

Pros: "Wish they had free snacks."

Pros: "Nothing."
Cons: "Customers service"

Pros: "Ticket price"
Cons: "Pay extra for everything!"

Cons: "Hidden fees, no free snacks or drinks"

Pros: "Friendly staff. The tray tables are god awful. They need to be bigger and with a latch. How are we supposed to study and do work. Useless. I was charged for everything. Frontier is Queen at hidden fees. No thanks, not a great airline."

Pros: "the crew and all personnel were very competent and nice. the flight itself was great - smooth, arrived early."
Cons: "Frontier charged fees much higher than any other airline for everything! Beginning with a small carry on suitcase that I have used for years with all airlines I had to pay $45 to carry on or $40 and the ticket counter. I only had a small purse in addition to the carry on suitcase. This made my flight to and from $80-$90 more expensive. Then if you chose a seat you had to pay extra - if you wanted a reclining seat you had to pay extra - the exit row seats were $50 more -you had to pay for sodas - pretzels - everything! I will NOT fly Frontier again - it is cheaper to fly a major airline without all the add on costs. Dianne Robinson"

Cons: "I had an 11-hour delay from DCA to DIA. There was little, if any, communication from Frontier personnel to passengers about why, and what was being done about it. There were points in time where there wasn't a representative at the ticket counter or the gate. The customer service reps on the phone couldn't help either. I eventually ended up spending the night in Denver, and over 27 hours late into SFO."

Cons: "I can't believe you even have to pay for a Diet Coke! What's next? Toilet paper?"

Cons: "Big delay in baggage. $10 glass of wine."

Cons: "I was shocked that Frontier charged $ 60 for a carry on at the gate. Since i bought my ticket on Kayak I had no Idea!"

Pros: "Simple straightforward."
Cons: "Will remember next time carry on bags round trip add extra $100 to fare. Seems deceptive."

Pros: "The seats were comfortable."
Cons: "I don't like the airlines' carry on policy of charging $45 if you bring a carry-on bag onboard to be placed in the overhead. It is a ridiculously fee, especially since once on board passengers are only offered water anything else has to be purchased. To some extent flying is a luxury and most will pay for that experience but Frontier was not luxurious and I will avoid flying Frontier in the future."

Pros: "Inexpensive, quick"
Cons: "The seats were fixed, tiny and I was uncomfortable the whole time."

Cons: "Obvious lack of routine maintenance which would have prevented unnecessary multi-hour delays."

Pros: "There was nothing that I enjoyed."
Cons: "I should have expected that I was being had when I found a cheap ticket. Having to pay an extra $50 for seat and checked bag was silly. The terminal for frontier at DCA was a tiny area of a giant cluster! No seating, not sure which folks were boarding for which flight. My frontier desk printed boardin pass said my flight was at 5 (normal time) when I had already been notified that it was delayed an hour, which. Turned into an hour and fourty minutes. I paid 15 or 20 for a better seat 5c and had a ridiculous excuse for a tray table, less room than any flight I've ever been on and uncomfortable seats. Neither pilot not flight attendants apologized for inconvenience and then I got an email that offers me a $100 voucher for another flight. Great, now I can use your airline and only pay for my seat and carry on bag! There are more frustrations but I'll give them to you if I ever have any contact. I'm not writing it all down and wasting more of my time on your unorganized airline."

Pros: "There was plenty of room on the flight. Seats were comfortable and the staff was friendly."
Cons: "I was disappointed to see that wifi was not offered on the flight. As well as limited food options."

Pros: "Safe travels. Available, affordable flights when I needed them. THOSE ARE THE MAIN THINGS"
Cons: "*Being surprised (who reads the microscopic print anyway?) by the luggage fees, which meant we checked a bag, that added 45-60 minutes per flight, to check in and retrieve luggage. BIG BUMMER! I travel light- usually less than 30#, but I can't get that in my purse. *One hour + delay from Denver to DC with a computer problem on our plane. * Boy, are those planes every crowded! I'm not expecting a LazyBoy, but this was almost a plastic folding chair.--Why not set us up a few more inches and let us put a carry-on under the plastic seat?"

Pros: "cheap"
Cons: "all conditions are an insult to the traveler"