No complimentary snacks or food. Had to buy drinks and food.
No blanket on a 6 hours red eye flight on business class. SHAME!!! Very unfair and uncomfortable especially considering how cold the aircraft was with the ac
The last row was empty and I sat there for two minutes. I was treated like a criminal for doing so. My wife wanted to get past the cart in the aisle and she was treated like dirt by the same black attendent..
The ground crew was very good. They communicated clearly and continued updating. The flight crew was fine. The flight crew on the March 20th flight from MCI to Portland was excellent.
The ticketing counter in SD was a mess. The lady handling the First-Class check-in seemed overwhelmed until a supervisor replaced her. It took almost 20 minutes to get once couple checked in, and then she started walking around the counters while 7 people just stood in line. Once her supervisor arrived, she announced she was going on break, never to engage with customers again.
WOuld have liked coffee or pretzels but other than that, crew and pilot and flight were great. Seat was great, too.
No outlets, plugs, way to charge the phone or service and no food on one leg o the trip, but other than that, great. Loved WIFI, the flight, the crew, the pilots, the schedule, etc. Great job. My new favorite airline!
On time, friendly and professional staff and crew Very nice new terminal in Spokane
It was a bumpy flight but the crew was very attentive and made it a safe and enjoyable experience.
My suggestion is that they should provide USB-C charging ports for modern cell phones.
The flight attendant was friendly and efficient. The temperature was kept nice and cool. The plane was nice, but filthy. There were visible spills on my tray table. The gate agent was somewhat rude with her announcements and in speaking with other customers.
Great experience. Good dinner and service. FA's were very nice and attentive.
Mostly good. The WiFi wasn’t working so that was not great.
I like that the flight attendant was very attentive and helpful. The meal menu could have more of an variety of food choices.
The flight was fine, once we got underway. It was more than hour delayed
Arrived 40 min early which was great - sat in runway for 35 min so no gain. Then waited for luggage 45 min. They need to staff accordingly knowing its one of the busiest week in Phx
My flight got rerouted due to crew rest. I was sent to Dallas customer service was not very polite. Was given a $40 room voucher for Motel 6 and $12 to eat with. It delayed me by a day. Where if I would have just stuck with my original flight Arizona was delayed to Cleveland and I could have made it home. They put me on a 9:00 flight out of Dallas to Cleveland without my knowledge or consent. When originally I was told it would be 8:45 a.m. on February 1st. I told them I could not take the 9:00 flight because I did not have anybody to pick me up from the airport at that time. I'm extremely disappointed in how I was treated. And I will not fly American Airlines again.
It would be nice to have some low carb options in the snacks.
The plane was experiencing problems with the HVAC system, it was very cold in the front of the plane and very hot in the back.
I think we deserve more than 25% refund for losing first class seats when having to reschedule flight due to weather.
