The nickel and dime business approach that Frontier has adopted and their shady way of collecting means they should replace every animal on their plane with a leech.
"Customer service" showed no interest in HELPING me, and no empathy when they finally did. They just wanted me to move along.
Crew on the flight was fine but the seat was awful. I felt like I was sitting on a bench. But for just $25 more....
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The flight was long and the space was very tight. It made it difficult to move. I'm sure it wasn't the cause, but I ended up with a blood clot after this trip.
Again - the high fees for bags … then - this flight was really bad - the kid behind me (not Frontier's fault) kept banging that stupid METAL tray against my PLASTIC seat which - was pretty miserable. So - to settle my nerves rather than turn around and yell at the disinterested mom … I purchase (for $6.99) a beer - first - the brand I asked for was unavailable - then the alternate beer was WARM! - The attendant explained they were loaded onto the plane that way. So - I asked for a cup of ice to pour the beer over. Yep - $6.99 for warm beer.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
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