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Pros: "The coffee was good and the crew was attentive and helpful."
Cons: "The transfer was very rushed. I know it’s hard to control those things, but 45 minutes turned out to NOT be enough time between flights, especially because the first flight was taxiying for 20 minutes once we landed, which was an unanticipated delay."

Pros: "Good crew, early arrival, great plane (737-800)!"
Cons: "Hard landing (half point deduction) 9.5 ;-)"

Pros: "We needed wheelchair help. That was well done."

Cons: "Late late late"

Pros: "Pilot information/anoucements."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Everything best airlines I've ever flown."

Pros: "The air gods and goddesses who looked after us"
Cons: "Nothing"

Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."

Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."

Pros: "When landing in Burbank, we were able to exit the plane from both the front and the back! Since I was sitting almost all the way in the back of the plane, this made it very easy for me to exit the plane quickly. The plane also wasn't full to capacity, so I was able to have an entire row to myself!"
Cons: "Our landing into Burbank was very rough! We came in very fast and it was quite a scary experience."

Pros: "That my seat was one of the first rows to board after 1st class and club members. Also liked the power outlets at every seat."
Cons: "No complaints."

Pros: "good"

Cons: "YOU CHARGE TOO MUCH FOR OVERWEIGHT PACKAGE."

Cons: "Nicest people ever."

Pros: "nothing"
Cons: "When we got to Seattle the Old shuttle plane we were supposed to board broke down as we were about to take off. I'm never flying with Alaska Air."

Cons: "Nothing"

Cons: "I already said I hate it."

Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."

Pros: "Alaska airlines is absolutely wonderful. Friendly, happy and simple..."

Pros: "Roomie and comfortable seating!"
Cons: "Nothing. I would recommend AK"

Pros: "Pre check in at home made security check through very fast. I highly recommend doing this."
Cons: "N/a"

Pros: "I have flown with other carriers and am always irritated and disappointed. Alaska has yet to let me down."
Cons: "I want food. And movie. Like back in the good old days."

Pros: "and was stuck with emergency exit."

Pros: "Everything was right on schedule"
Cons: "Can't think of anything"

Pros: "Every airline has the same basic situation to manage. When I fly Alaska, I always feel that everyone who works for Alaska works to do the best that they can and pass it on to their customers. I hope that they continue growing. They would be my first choice to fly everywhere."

Pros: "Kindness to a mum traveling along"
Cons: "More snacks!!"

Pros: "Leg space was pretty good"
Cons: "After landing to gate open took too long"

Pros: "Too cold"

Cons: "I plan to tell all of my friends and family in the Pacific Northwest about the mistreatment I suffered at the hands of Alaska Airlines."

Cons: "Stewardess hated her job so it seemed"

Pros: "The staff"
Cons: "The landing was a bit abrupt"

Pros: "Comfortable"

Pros: "I liked the crews relaxed, friendly, manners."
Cons: "There was very little sitting room at the gate in Seattle N 13 and people were sitting on the floor. However the boarding attendant was great! He was friendly, organized and keep the crowd from jumping the boarding schedule in a polite and curious manner. You just wanted to do what he asked!"

Pros: "Way too hot on plane without anyersonal air gens. Then it was freezing after takeoff"

Pros: "Everything"

Pros: "New plane"
Cons: "Lack of infotainment, poor ventilation and air, and landing was rough."

Pros: "Went perfect !"

Pros: "Fleas. I was seated less than 10 minutes before I began being bitten on my legs. So, on my remaining flights I sparayed myself with Off!"

Pros: "Quick"
Cons: "Fellow passenger that would not shut up"

Pros: "Checking in was easy. As long as you have your confirmation number ready you are golden!"
Cons: "The fact that I had to pay for my luggage at check in was a horrible surprise. I thought one luggage check came with the price of the ticket and was included in the fare. Guess not! I had to use 75$ of my vacation money for luggage there and back!!!"

Cons: "Was unfamiliar with Seattle airport .. no one around during the wee hours in the morn when I arrived .. finally saw a worker who directed me to the Alaska airlines gate. Had to take three trains to get there, Not the fault of the airlines, just an annoying experience for me."

Cons: "Can't believe you charge for the internet!"

Pros: "Even the ground delay was handled so easily it was not a problem."

Cons: "I didn't get a blanket or pillow"

Pros: "Going home."
Cons: "Noise and uncomfortable"

Pros: "As above"
Cons: "As above"

Cons: "Waiting inside airplane from 9.20 to 11pm ( take off)"

Pros: "There were no problems."

Cons: "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked."

Cons: "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."

Cons: "First time wearing face mask all the time. It was okay."

Pros: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"

Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"

Cons: "Seat choices that were aisle or window for free"

Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."

Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."

Pros: "The trip went as scheduled and arrived on time. The service was good making it a pleasant experience overall."
Cons: "As with most airlines, the seating is cramped."

Pros: "Smooth operation"
Cons: "WiFi is horrible"

Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."

Pros: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Cons: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."

Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."

Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."

Pros: "On time and the staff was great"
Cons: "Nothing"

Cons: "Boarding was delayed due to maintenance on top of arriving late. No entertainment on board. Only option for snack was salted pretzel???"

Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."

Pros: "Nice entertainment options."
Cons: "No free WiFi for message."

Pros: "Everything"
Cons: "Middle seat"

Pros: "Boarding was okay, flight was on time departing and arriving."
Cons: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"

Pros: "Great service!"

Cons: "No personal entertainment devices on 737-800."

Pros: "loved having a movie to pass the time. Super friendly attendants."

Pros: "love it!"
Cons: "b/a"

Cons: "Chair wasn't that comfortable"

Cons: "My screen didn't work and the flashing ads gave me a headache"

Cons: "No screens, no wifi"

Cons: "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."

Cons: "Self check-in staff at Seattle was not that helpful."

Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."

Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."

Pros: "On time for both flights"
Cons: "N/a"

Cons: "We haven't left yet"

Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"

Pros: "The flight was on"

Pros: "On time"

Pros: "Entertainment"
Cons: "Too many levels of passengers"

Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."

Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"

Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."

Pros: "It was great!"

Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."

Pros: "Not happy ."
Cons: "No good communication in why flight was cancelled or delayed . I personally had family traveling far to pick me up at the airport and it was very inconvenient on all my flights with American Airlines."

Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."

Cons: "Fat constantly moving man next to me"

Pros: "free entertainment"

Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."

Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Cons: "Delayed"

Pros: "Just wish the boarding was better"

Cons: "Told I would need to check my bag at the gate, only to find plenty of overhead bin space once all passengers boarded"

Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"

Cons: "Worst flight experience of my entire life."

Cons: "See my comment above. This flight was also delayed."

Pros: "Most of my flights this time had more legroom than I’ve been seeing lately. Very pleasant flight and nice not to be so cramped. The flight also left from the same terminal in Denver as my previous flight. With a 1 hour connection that was wonderful. Keep that up, United! The crew also came by regularly with offers of water. Much appreciated."
Cons: "Naturally no food except pretzels."

Cons: "My bag was misplaced after being gate checked, it ended up going to baggage claim, not a huge inconvenience, but after all our trouble with United, it was frustrating and we were tired and not interested in waiting for our bags (which is why we took carry on only in the first place)."

Pros: "Nice plane"
Cons: "Rock hard seats"

Pros: "On time"

Pros: "On time no delays"
Cons: "None"

Pros: "Did make the connection to Chicago after running to the gate-last 2 to board before cabin was locked."
Cons: "Sat on the runway for approx an hour-no wear to park. Almost missed connection. If we weren't in good shape, would never have made it."

Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Cons: "None"

Pros: "1st class experience was great."
Cons: "Time between load and take off"

Cons: "same thing, just the ability to plug in headphones."

Cons: "Boarding was a little rough. I use a walker and I had to board last. It was difficult for me to get to my seat."

Pros: "Nothing"

Pros: "On time"

Cons: "The seats had no infotainment system No food Cramped"

Pros: "Brand new plane!"

Pros: "The simplicity of your website."
Cons: "The guy sitting next to me."

Pros: "The TV and very good selection of new movies"
Cons: "The snacks were too little!!"

Cons: "Went all the way there turned around and came back"

Pros: "I had an empty row."
Cons: "Waiting for boarding an extra 30mins. Waiting for departure an extra 30mins. All after having my gates switched, and walking accros the concourse just to get to it."

Pros: "Nothing"
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."

Pros: "I like that they waited for me before they took off"

Pros: "Departed on time."
Cons: "Small plane...every seat taken and crowded."

Cons: "Very uncomfortable seats on CRJ700. Bottom was fine, but seatback had ZERO padding."

Pros: "Quick, comfortable, smooth, and pleasant"

Pros: "On time"
Cons: "No complaints"

Pros: "Attendants handled everything well!"

Cons: "Turbulence"

Pros: "Great"

Pros: "Delayed in Denver"

Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"

Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"

Pros: "Quick, no turbulence, friendly attendants"

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Cons: "The lavatory had an issue causing a 35 min late start."

Cons: "Everything"

Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."

Pros: "Nothing."
Cons: "Wobbly takeoff from Denver, then an aborted landing at LGA, I won't be flying United again anytime soon."

Cons: "Nothing"

Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."

Pros: "Landing was excellent"

Pros: "Peaceful"

Pros: "On time and early for the second"

Cons: "My TSA wasn't tagged to my ticket"

Cons: "We boarded late because of maintenance check. After we boarded, we were told still doing maintence check."

Cons: "1 hour late - "mechanical problem...""

Pros: "Same as above"
Cons: "Same as above"

Pros: "Everything was good"