Daily cleaning, installation of cabin HEPA filters on flights from Yucatan to Boston
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Scores according to KAYAK customer reviews
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Good organization, good hygiene, polite crew."
Cons: "Significant delay of departure."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "WiFi didn't work"
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Good seating, great food, good service."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Everyone was great!"
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Cons: "Late boarding and take off with no explanation."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Excellent seat assignment good leg room plane on time staff friendly"
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "The TV selections"
Cons: "Change d for WiFi. Cheap"
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "Very professionals"
Cons: "Boarding in LA was. Mess"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "No tvs."
Cons: "All good"
Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"
Cons: "Same as above"
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Pros: "Good selection of movies available, but right half of touch screen was broken..."
Cons: "Flight departure was delayed almost 30 minutes for "baggage," but Delta still managed to leave many passengers' luggage in Amsterdam. Desk agent guaranteed baggage delivery within 24 hours. 4 days and 3 airports later, my bag reached my hotel. Fly Air France instead. The food is better and they won't lose your luggage."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Cons: "We need food"
Cons: "Leave a seat empty in the middle could be good for social distancing"
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Pros: "The steward was super friendly."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Cons: "ages they don’t came"
Pros: "Was departed earlier because we were all on board early"
Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."
Pros: "Nothing special."
Pros: "Did not experience food or entertainment"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "On time!!!"
Cons: "Small chairs."
Cons: "Had to drive 100 miles to catch second leg of trip."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "One was great and one was not helpful and was condescending"
Cons: "Six “10 min delays” that led to a 1 hr plus delay"
Cons: "Read above."
Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"
Cons: "No entertainment, nor food"
Pros: "Quick and easy"
Cons: "They misplaced my luggage and it did not arrive in Boston"
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Pros: "Outlets, great entertainment choices, quick boarding"
Pros: "On time arrival"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Everyone operated fast and professional"
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "The seat was extremely comfortable."
Pros: "It was a reminder again why I never fly United"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Pros: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Cons: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Cons: "Served drink as they prepped for landing"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Pros: "The smooth ride. Possibly considerate of weather? Not an aviation specialist here..."
Cons: "Drinks before the plane takes off. Some of us have anxiety of flying!"
Pros: "That they had blankets"
Cons: "Unfriendly aura over l and no food... I much prefer Delta"
Cons: "Significant delay-no weather issues, didn't make sense."
Pros: "On time"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Cons: "Flight was full to capacity"
Pros: "On time!"
Cons: "No wifi, sat next to 2 kids aged about 10, no supervision, spinning drinks."
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "Boarding process did not take long"
Cons: "Rough landing"
Cons: "Snack was terrible"
Pros: "It was great arriving 20 min early, but no wifi!"
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Cons: "No legroom. Sat TV cut out constantly"
Pros: "Food vouchers were nice. $20 did not cover lunch and dinner for that day. So it coupd have been more like $40."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Cons: "sat on the plane for over an hour, no notification for 35-40 mins as to of why we were not leaving. no air conditioning was extremely hot"
Pros: "Very rough conditions into BOS, pittsfield did great job."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."
Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."
Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Pros: "Departed on time, arrived 1/2 an hour earlier than anticipated."
Pros: "Good pilot landed nicely in rough weather"
Cons: "Last minute Gate change and delays."
Cons: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."
Pros: "Well organized"
Cons: "No free wifi :("
Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "Direct tv"
Pros: "On time"
Cons: "Food quality"
Pros: "Booked about 6 weeks early but couldn't sit with my wife. Booked together."
Cons: "The lack of breakfast options. Lack of room."
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Pros: "Delayed a lot"
Pros: "On-time flights"
Pros: "Missed a whole day with grandchildren"
Pros: "Liked the upgrade to first class"
Cons: "Great employees!"
Pros: "The United terminals are amazing. The United planes are not."
Pros: "It was on time and the lights were dimmed so I could sleep better. The staff was also very friendly and helpful."
Pros: "Very poor service"
Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."
Airlines flying from Yucatan to Boston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Yucatan to Boston
Masks required on board, masks provided on flights from Yucatan to Boston
Social distancing seating
Middle seats unavailable to book on flights from Yucatan to Boston
Testing for antibodies, testing for symptoms for flights from Yucatan to Boston
Waiving of change fees. Search flexible flights from Yucatan to Boston