Pros: "On time, effeciently boarded, clean"
Cons: "Serve drinks a little sooner in flight. Descent started right after serve"
Cons: "The shade on the window was broken so I couldn't closer it."
Cons: "Luggage boarding and de boarding was longer than the flight. Very frustrating."
Cons: "Flight wasn't crowded so could spread out for flight and not sit next to anyone."
Pros: "The flight was quickly done with very direct routing once we were airborne."
Cons: "Our late-night summer flight out of Baltimore was delayed by lightning, which delayed baggage loading until the storm passed. Crew announcements were OK. The flight was without food due to minor turbulence and short length of flight."
Pros: "We had some turbulence for much of the flight, that the pilot was unable to avoid. Also, there was a short delay to check for aircraft damage due to a bird strike during landing at Baltimore. Flight was cleared and left, arriving a bit late in San Diego. Good job handling the situations."
Pros: "Great service and crew"
Cons: "WiFi was down which made the long flight painful with kids."
Cons: "The WiFi on the plane was not working and that made it difficult to keep my 4 year old son sitting still"
Cons: "Flight delayed And wrong message of boarding when flight was delayed"
Cons: "The wheelchair assistant made me and my wife remove our medications from our carry-on bags, this was an unnecessary inconvenience. When we arrived at the gate I gave him a US$2.00, which I believed was fair, but he wanted more money. Lousy wheelchair service."
A couple young ladies in the rear cabin crew were having loud personal conversations during the middle of the flight when most passengers were trying to sleep. It was not very considerate.
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."
Cons: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Booked an aisle seat. Received a middle seat on the day of the flight."
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "The crew were friendly, and the seating were uncomfortably hard. Seat pitch weren’t as great. Mood lighting were nice."
Cons: "More comfortable seat, offer a meal service since it is “transcontinental”."
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Flight was delayed over 5 hours. I was rebooked to another flight the next day with no compensation for a lost workday.
Pros: "Jet blue was amazing. They bit only upgraded my seats but they took care of what Hawaiian airlines refused to do due to the virus. Hawaiian cancled my flight home with no notification or warning. Jet blue picked up where they failed and not only rebooked my flight home for me, but contacted Hawaiian on my behalf so it would not cost me any more money. Jet blue was amazing"
Cons: "Boarding members kept me for no reason to my Cary on bag"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "The middle seat was empty and the crew was polite"
Cons: "The wifi went out literally every 5 minutes."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "All of it. I really like the eye masks for the red eye flight and the snacks are bomb!!!!!!!!"
Pros: "Seats were the most uncomfortable seats. There was no give in the seats and they didn't move at all. The armrests went up but jutted out like daggers. So, if you tried to stretch out it was impossible. I felt like a homeless person who wasn't supposed to lay on a bench."
Cons: "Better seats."
Pros: "Arrived early! Smooth takeoff and landing no unnecessary cabin announcements (it was a red eye)"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "More seat room than usual—very nice. Seems like a new plane."
Cons: "If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive"
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Pros: "It was fast and had nice crew members."
Cons: "There wasn’t much leg room on the plane, so it was hard to get comfortable."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "Saved money booking this airline."
Cons: "No online checkin or seat selection. Airport check-in was 3rd World like. Unable to process boarding two planes at once - meant an hour delay in taking off."
Cons: "The flight was delayed by 2 hours and I could not reach MSP ontime due to which my career has had an negative performance impact. I am unhappy about the flight delay"
Pros: "Everyone, from the personnel at check-in, the gate to the entire flight team were efficient, professional, cheerfully helpful, and all-around in good spirits. Given that Thanksgiving eve is such a busy travel day, I was pleased with the positive experience."
Pros: "I upgraded to first class, so everything was smooth and comfortable. The flights were on time both ways."
Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"
Cons: "We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time."