Daily cleaning, installation of cabin HEPA filters on flights from Yucatan to Chicago Midway
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Scores according to KAYAK customer reviews
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Cons: "More cramped seats than Southwest."
Cons: "Terrible delays"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Yes crew was great"
Cons: "More leg space"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest."
Cons: "The plane needs more bathrooms."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "The male in the crew was fantastic!!! As always love the entertainment options."
Cons: "Uncomfortable. Stuffed between two large men."
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "see above"
Pros: "Clean plane, quick turnaround"
Pros: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Cons: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Cons: "Multilpe delays"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Cons: "Check in lines were crazy long"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Ground team was amazing--efficient, pleasant, rapid turnaround"
Cons: "Incoming plane was 1.5h late and there was no meaningful explanation (saying that the plane was late coming in bc it was late getting to its prior stop isn't really an explanation)"
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Pros: "On time,smooth good servive"
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "The vegan meals were very good."
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Pros: "The landing experience."
Cons: "The organization of serving meals."
Pros: "Boarding was good only thanks to sky priority."
Cons: "No changing table in restroom made it hard to change infant."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Cons: "Nothing it was great Aeromexico is the best"
Pros: "This was my first time flying with this airline and it went above expectations!!"
Cons: "It was fantastic!"
Pros: "La experiencia en general fue buena"
Cons: "El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)"
Pros: "To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent."
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "good service"
Cons: "a better airplane"
Cons: "Boarding lines"
Cons: "Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable."
Cons: "smell, old chairs, lights on the entire time"
Pros: "The food, comfort"
Cons: "The crew, some of the crew were a bit rigid, didn't seem to like what they were doing"
Pros: "The aircraft in very good condition."
Cons: "The airport at Mexico city its really bad. Terminal 2."
Cons: "Good service."
Pros: "Everything was perfect."
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Pros: "Chech in crew poor attitude"
Cons: "Better attitude"
Pros: "The crew was lovely and the flight felt short since the entertainment sytem was available and operational."
Cons: "Much better than some other airlines no names mentioned."
Pros: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."
Pros: "El servicio en general de la aerolínea y el módulo de información de vuelos"
Cons: "Que hubiera un poco más de espacio entre asientls"
Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"
Cons: "Had to spend the whole day in airport due to justfly booking error"
Cons: "More information about discount to travel around the world"
Cons: "missing luggage for 2 days now. not Good!!!"
Cons: "No enough room. No snacks."
Pros: "I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico"
Pros: "Arriving at my destination without any problems"
Cons: "Boarding at Lima wasn’t well organized. Delayed arrival at Mexico City due to bad managing. Food wasn’t good, except the desert. Wifi in the plane wasn’t working, neither charging ports. Baggage checked not to my final destination, so had go with all my luggage through customs again."
Pros: "Flight on time"
Cons: "Entertainment didnt have"
Pros: "Flight was faster than the schedule posted."
Cons: "I asked the lady at the counter if she could leave my ticket back open, since I was not sure about the date.... she openly suggested that buying a new ticket would be cheaper because there are many fees that will end up being more than the original ticket. I have asked before to leave my tickets open and then I know I have to pay 100usd plus diff in the rate.... I dont know why she didnt help."
Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Pros: "I like the staff, the seats, the entertainment"
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "ease, no delays, friendly staff, free movies!"
Cons: "Having to pay an extra $25 tp choose our seats in advance!! :-("
Pros: "The professionalism of the AIRPLANE crew!"
Cons: "Aeromexico planes are very old, not equipt with technology that passingers needs such as power chargers, etc. I loss my connection to San Francisco because the Mexican Aduana was too slow and very bad organized !! I needed to wait 12hs. Until I was able to get my connection...,crazy!! No really any accommodations from that company to their clients."
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Cons: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"
Pros: "Everything specially the service"
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "Thank you"
Cons: "Eveything ok"
Pros: "Why after paying my ticket i had to pay for my checked in bag. Very disappointed."
Cons: "Pay for it"
Cons: "Aeromexico lost our luggage"
Cons: "Food, entertainment and space"
Pros: "First class"
Cons: "Seats no that comfortable"
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Cons: "There's nothing i didn't like"
Cons: "they were terrible...our flight was delayed - for 7 hours at Mexico City airport! They lied to us constantly and were rude and unreliable..."
Airlines flying from Yucatan to Chicago Midway have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Yucatan to Chicago Midway
Masks required on board, masks provided on flights from Yucatan to Chicago Midway
Social distancing seating
Middle seats unavailable to book on flights from Yucatan to Chicago Midway
Testing for antibodies, testing for symptoms for flights from Yucatan to Chicago Midway
Waiving of change fees. Search flexible flights from Yucatan to Chicago Midway