The Alaska Airlines app made it very difficult to find my boarding pass. It was very frustrating to use! The flight itself was flawless.
Flights were on time, easy boarding, comfort, flight was smooth.... Best travel experience I have ever had
It wasn’t great. Your app is not user friendly unless you sign up for those points. It tries to force you and won’t show you flight/trip info until you sign up. You have to somehow get into get your boarding pass because your kiosks don’t offer boarding pass information only bag check. It was not helpful or user friendly. The app is useless unless you sign up for your rewards program. My daughters info was missing even though I checked us in we had to get out of security and go back to a ticket window the woman told us that it sometimes populates incorrectly so it didn’t have her information. It populated incorrect birth date. She said this is common. Luckily we were at Palm Springs and not JFK where leaving the giant security line would have been a much bigger problem. I will avoid your airline in the future if it’s possible. Also no food availability except dry snack boxes.
Second flight in a row that I've been on where the auto bag counter stopped working and they had to manually count cargo before takeoff. Also second flight where my whole fruit and cheese plate looked pretty stale/old. The grapes were very strange tasting to the point where I didn't eat them. Apple slices were just sad/gross looking so also avoided those.
I enjoyed the Starlink access but didn't have much time to use it. It also kept dropping me so I gave up. The food was very good though when I asked for a different "dessert" they didn't have anything. Chocolate Brownie Cookies are not suitable for everyone...maybe children. The flight staff were amazing - at least in First Class! My first time ever! The trip from Boise to San Diego was FAR better than going to Boise.
The whole experience went smoothly with no hitches along the way.
No communication with delayed and canceled flights. Completely in the dark for the whole experience.
The flight was excellent and very friendly and helpful staff. Will travel again and recommend to friends. Thank you
I paid $168 each for myself and my daughter for an upgrade and we didn’t get any of the things mentioned by you/ site that comes with an upgrade. It was all just the same. One snack and one beverage. Nothing else. I don’t understand what the upgrade was.
inflight entertainment website was extremely slow to load on my phone
Amazing I love American. I’ll never fly anyone else if I can help it.
Experience was good. We were delayed in leaving by 15 mins because the flight was waiting on a family that was late in getting to the gate. Food and drink options were as expected. I highly recommend checking in ahead of time using the airline’s app so that it’s quicker to get your luggage tags as soon as you arrive at the terminal. No more waiting in long lines!
The captain brought my 6 year old son into the cockpit and allowed him to ask questions, sit in the captain’s chair and talk about all the gears and levers. Made the trip very special for him.
Better service. No food options, but we did get drinks and a cookie.
it was fine, decent flight... dont get food besides cookies or pretzels so not sure why you ask about food. same for entertainment..
I liked the humor of the captain and crew on the flight from Flagstaff to Dallas. They were humorous.
Liked that it was on time. Staff professional and friendly.
More choices on snacks. Built-in video screen to enjoy entertainment choices.
Loved the crew . Absolutely no complaints. Except for luggage lost
Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.
