I was very disappointed to find out when I tried to pre-pay that because I bought my ticket from you I wasn’t not allowed to pre-pay for my excess luggage that would save 20% . Also, AS airlines gave me the seat which was not reclining. I was very disappointed
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Leg room space and gap in beteen seats
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
More healthy food options.
Delays were given at intervals. So we were informed
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Cons: "No complain . It’s singapore airlines"
Pros: "Seats were good"
Cons: "Food could have been better"
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "Excellent service, made a very long flight very pleasant and enjoyable."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "Everything From the food to the drinks to the comfort"
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Pros: "Efficient, comfortable."
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Pros: "The people were excellent."
Cons: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Cons: "Extremely cramped flight in regular Economy."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Cons: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Food was exceptional"
Pros: "Crew was great with service even though they must have been super tired from the flight."
Cons: "More leg-room and space to stretch."
Pros: "Crew was courteous enough, and plane was quite new."
Cons: "Provision of at least toothbrush,etc like other airlines for long flights."
Pros: "Good food Free accomodation for layover"
Cons: "Too long"
Pros: "Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!"
Cons: "Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!"
Cons: "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
Pros: "Fav in crew inattentive/ and reluctant to enforce any airline guidelines"
Pros: "Excellent management, well cared & hospitality"
Cons: "Liked everything, keep it up for its prosperity."
Pros: "CS gave me seats with screens. My kid enjoyed it much."
Pros: "Service was good."
Cons: "We were left on the plane for over 6 hours without taking off before a 13 hour flight. The captain only came on the intercom once. All he said at that time was "sorry for the delay,";no explanation. The flight attendance kept saying 20 mins. The captain locked the crew door so the crew also had no idea what was going on. The 6+hour delay wasn't the problem. Things happen. The problem was the non existing communication. I read the the regulations for delays like that on their website and it stated that after 4 hours they have to give us the option to get off the plane. That didn't happen until 30 mins before we took off. It also stated that the captain needs to keep us updated every 30 mins. That again, didn't happen. People were hysterical, for obvious reasons. Ithe was the worst flight I have ever taken."
Pros: "On time, comfortable, beautiful, new terminals (Beijing and ZZ)"
Cons: "No wine served"
Pros: "Flew with China Southern for the first time, and was surprisingly pleased with the overall experience considering mixed reviews of this airline. Flew economy on the A320 plane from REP to CAN with a pleasant flight crew."
Cons: "Chose the fish meal...took one bite and almost had to spit it out. Ate just the rice and veggies."
Pros: "The entire experience was amazing!"
Pros: "They only delay 30 minutes instead of leaving longer"
Cons: "All the international flights departing and arriving in Guangzhou were ferried by bu. It's very inconsiderate for customer with luggages. Customer service representative was unhelpful at lost and found and at the airport terminal. It's always another department's problem."
Pros: "Flight was on time and arrived early"
Cons: "When we arrived most of the passengers ignored the fact that the fasten seat belt sign was still on and started crowding toward the exit, cramming against the people in front. I wish they would have been reminded to be patient and wait their turn to get off."
Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."
Pros: "Great space. Easy to get on and off plane."
Cons: "Movie/media monitor did not work. Selection of movies and audio were very limited Takeoff very shaky cabin- scary"
Pros: "I have been customer of this company for one year. The service is heart-warming. Thank you."
Cons: "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
Pros: "Everything from the service to the food to the attentiveness of the staff, from check-in to gate to flight attendants was superb."
Cons: "Plane delayed due to weather conditions. This seemed unnecessary as when we did fly the weather was fine. Meant I missed a connection and was put up in a three star hotel for 24 hours. Also had delay and the previous flight. Unimpressed."
Cons: "After a horrific experience getting to GZ, my connection flight to Beijing was almost worse. 45 minutes before landing, I was forced to stow my screen (in the name of safety) which is ridiculous, then after going to restroom, the flight attendant came into the restroom to tell me to go back to my seat, as it is not allowed to leave your seat with 30 minutes remaining in the flight. I have never had a flight attendant force herself into a bathroom and invade someone's privacy. It was beyond rude and inappropriate. The lead flight attendant apologized, but it was well after the incident. I will never ever fly China Southern again."
Pros: "Very good service"
Pros: "On time boarding & fast arrival at Guangzhou Baiyun Airport. And very good service rendered by the Airplane Crew."
Cons: "The Seafood Rice served to us was not bad but not outstanding. It is just acceptable"
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Cons: "Never on time"
Pros: "Good service"
Cons: "Two stops in China required us to go thru customs and security multiple times"
Pros: "SFO/Wuhan/SFO - great plane, good food good value"
Cons: "Beware of WUHAN China - it is dangerous, the airport is HORRIBLE and the Customs officials are a true nightmare. Make sure you have plenty of pages in your passport as you have to clear customs over and over - beware of the Taxi Stand (you have to walk to domestic terminal). I was hijacked in a taxi from the official taxi stand - a typical fare of 100 yuan and he charged me 400 yuan only once in the taxi."
Pros: "Early arrival, entertainment was good."
Cons: "cramped seating. long lines for restroom"
Pros: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Cons: "I would like the food choices to be containing less fish as it's rather smelly in a contained space such as an aircraft. Otherwise it was a rather short flight so no complaints."
Pros: "I flew China southern from New York to Guangzhou two years ago and feel they have made good overall improvements."
Pros: "timely and effective to get to seoul from zhengzhou"
Pros: "They give you a free hotel room if you stay for longer than a certain number of hours."
Cons: "Food is ok, but it would be great if they had more Western food."
Pros: "The quick and friendly attention to my request for coffee and a blanket."
Cons: "The online web service is not very user friendly. I did not get an email of my upcoming return flight reminder for web check in. Also, your seat selection process needs to be upgraded. My seats were not shown on my record; so I called and was told that my seats had already been assigned and confirmed. We had 4 checked bags for two passengers. However, they did not transfer all the bags at Guangzhou from Sydney to Incheon. The baggage clerk quickly found the bag and said it would be delivered to Daejeon the next day. We will continue to fly China Southern as much as possible because of the good fares and great service."
Pros: "Crew is good"
Cons: "Very low comfort!"
Pros: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Cons: "Flight delayed for 2 hours My luggage did not arrive with me. Came 10hrs after"
Pros: "Plenty if food and courtesy from staff and passengers. Overall, it was a great flight."
Cons: "Didnt like being told to turn off electronics for the whole flight from Manila to China. It didnt make much sense especially when i saw Chinese citizens able to use their electronic equipment."
Pros: "Crew very nice and helpful"
Cons: "Entertainment less chooces"
Cons: "No entertainment Chinese dishes , alternative Russian .?"
Pros: "My flight was delay for 4 hours. For no reason.. everybody was upset And unhappy waiting for the flight. I had a buisness meeting as early as 8:00 the next day which I had to move. That delay as no reall good reason. And the rest of the flight I was to engry."
Pros: "I was bumped from economy to business class. This was a unique experience in which I got to travel as a VIP. Economy class with China Southern is better than domestic U.S. carriers, but business class was something else."
Cons: "Food horrible. Walking across runway to plane in the rain. All flights delayed. 12 hour layover was a horror , even at gratis hotel. endless security checks. Never again with this outfit."
Cons: "Flight staff essentially refused to answer questions, particularly in english, aboutique how long we might be delayed, whether there would be another flight, where we should wait or go for more information. I and other passengers were ignited multiple times and even had conversations abruptly ended when the staff turned away after 2 or 3 questions to which we received incomplete and evasive responses."
Pros: "I was pickpocketed the day of my flight - wallet and passport. This earlobe told me my ticket was in refundable and that not having a passport was not a reason not to fly. Complete idiots and terrible service. I will never use this airline again"
Cons: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
Pros: "It was a better experience (no screen that turns off and on by itself, no lopsided tray table) than my outbound flights, so kudos for that. The crew was very pleasant."
Cons: "Food/snacks. I know people usually complain about airplane food, but I am not a picky eater and usually eat whatever is provided. I ended up picking at what was served. Perhaps I’m just not used to the selection since I usually fly American planes."
Pros: "Amazing crew for such a long flight. Nice to get fed too."
Cons: "On line check in could have been simpler"
Pros: "The whole flying experience was great for a great price!"
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "China airlines always has good deals for my flights between Honolulu and Hong Kong. Great customer service and entertainment for a long flight."
Cons: "Breakfast was a bit bland and the dumplings were a little tough to eat."
Pros: "Food was decent and so was the entertainment selection."
Cons: "Staff could not speak English well. Seats were uncomfortable."
Pros: "Everything was great for the Price Free Wifi Vegan Food Option"
Cons: "Blankets from Shanghai to Delhi could be little more better Apart from it all good"
Pros: "Comfortable seats and wide array of movies plus free WiFi. Very good service as well."
Cons: "Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate."
Pros: "Not in special."
Cons: "Lost my baggage."
Cons: "Gate changes in the airport are not announced in the originally scheduled boarding area"
Cons: "Way too many announcements. Many were not comprehendible. Gate changes were not announced and continuously kept happening with China eastern airline. They were not efficient with bag storage because people’s bags were all ending up in different aisles."
Pros: "Very comfortable flight. Crew was more engaged."
Pros: "Very helpful and courteous air crew"
Cons: "Everything was good and for a short flight Like this the crew made it very comfortable"
Pros: "Excellent wheelchair service.Whisked is thru lifts, corridors and immigration. Free WiFi . Did not realize there was free WiFi till 10 mins before landing. Attentive staff. Accommodates us very well. Food was served hot. Had 2 choices always. My mum has low sodium diet that was ordered 2 days after booking. Her chicken was dry. Salmon was excellent. Food was always served first for her."
Cons: "Too long of a layover 13 hours especially for a 90plus old Lady .Seats were very uncomfortable. Thin padding. Did not use the entertainment video coming back. Too tired. Slept most of the flight. Did use video outbound. Good choices of movies."
Pros: "Everything was smooth."
Cons: "Custom sucks in China, slow and not efficient."
Cons: "They did not load the luggage onto the plane, so it was not there when we arrived. There was no sort of remedial delivery service either, so I had to go to the airport the next morning at 5:30am to retrieve it. We were also crammed on a bus prior to boarding and sat on the tarmac for a long time before we were allowed off of the bus and onto the plane."
Pros: "Crew was nice. Plane ride was smooth."
Cons: "People were allowed to be on their laptops and watch movies but we were not allowed to have our phones out to watch movies on our phone. That was not cool for those of us who did not bring laptops and downloaded all our movies and books to our phones. The plane was also freezing cold and the blankets were thin and small. No wifi that worked in Shanghai either for American service providers."
Pros: "The crew on board were very kind"
Cons: "It has been very difficult to get the boarding pass because my passport number was not registered in the computer of China Eastern !!! When I booked on line I never had the opportunity to insert my passports number !!"
Pros: "Short flight with very basic interior. 1 magazine in Manderine is what you have for entertainment. Nothing really notable."
Cons: "Seat was a little tight for me but bearable for a short flight. I’m 6’2”."
Pros: "Way more enjoyable then the flight from lax to Shanghai"
Pros: "boarding, entertainment, flight, and crew were pretty much the same as any other airline."
Cons: "airline did not pre-process the passengers for automated flight transfer at shanghai airport. everyone had to wait about 1.5 hours to talk to an agent to transfer"
Pros: "I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night."
Cons: "If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline"
Pros: "Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again."
Cons: "On line information checking and updating. No on Line check in services."
Pros: "Cheap flight"
Cons: "Unable to check in online; food was barely edible; crew very cold unless you spoke Chinese and had to wait 1 hour after landing for a boarding gate"
Pros: "Excellent - Arrived half hour ahead."
Cons: "* We were not able to check-in and change the seat on line in advance."
Pros: "Food, service, on time, etc."
Pros: "The food was very bad"
Pros: "The Airbus plane & the crew"
Pros: "Food was excellent this trip Service was excellend"
Cons: "Lounge seemed a little down at its heels Nuts were served in ok like pretzels are in Econ Boarding was very confusing two flights same gate same time Head set has been cheapened hard to hear music No salt and pepper shakers They lost my luggage again on the inbound handoff from delta to china SOUTHERN problematic (I realize we are talking about China eastern here but lost luggage caused me to carry on rather than check in) Overall I would give China eastern another try but if they cheapen any more, I will look for alternative airline"
Cons: "Rude flight attendants that don't speak good English, food is horrible, they need better options, did not accommodate my peanut allergy"
Cons: "Horrible flight horrible service"
Pros: "Nothing to say since flight was canceled"
Cons: "Flight cancellation email received three hours prior to takeoff. Airline did not provide a reason."
Pros: "On time on all flights. Delay at Shanghai airport on take off. I should take a day or 2 stay in Sha too."
Cons: "On my return flight, someone change my seat assignment from toyko to Shanghai. And Shanghai to San Francisco . I reserved my seat assignment back in October. Am I suppose to call in to confirm seat assignment again?"
Pros: "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
Cons: "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
Pros: "Not much."
Cons: "They walk around and make sure you aren't using your phone, and aren't wearing headphones. Extremely inconvenient and annoying in 2017. Will not fly with them again until they get out of 2002."
Pros: "The price"
Cons: "The staff was pushy. Wouldn't allow cell phones even to listen to music in airplane mode. Replayed safety video 20 times in different languages until you had a headache. Blasted weird music while landing and taking off. Plane was dirty even for airplane standards. Other passengers smelled. Flight was delayed. Food was awful. Website doesn't work for anything including checking in."
Pros: "The price, you get what you pay for."
Cons: "Poor food No cell phone use at any time during the flight (laptops and tablets ok though?) You will be woken up randomly by staff No headphones at certain points during the flight"
Pros: "Almost nothing"
Cons: "Food in flight was bad Flight started late Walk to the boarding gate was 15 mins There were no food or other stalls near the gate"
Cons: "flight was canceled and we had to go to a hotel at 3 am and then get on the 11 am flight next day. they left my luggage in shanghai and it took a few days for it to arrive."
Pros: "The flight was fine - the crew were very attentive and everything went smoothly."
Cons: "There was an employee of China Eastern at the gate to the plane taking people's water and telling them that they could not bring water on the flight. There is no way that is legit or ok, especially when water is sometimes hard to come by because staff members are busy and only give you a small amount each time they come around."
Pros: "This airline has the worst customer service I even have experienced. They never able to offer the service which satisefies their customers. The problem is that they are not willing to do so."
Pros: "The chair was comfortable and I had plenty of leg room. It was far nicer than some flights I've had in the past."
Cons: "The food was pretty bad. There could have been a bigger selection of entertainment but it easy too limited."
Cons: "The staff was extremely unhelpful. I had a connecting flight and they didn't help at all."
Pros: "Polite crew"
Cons: "8 hours delay"
Pros: "The flight was inexpensive."
Cons: "We had a 12 hour delayed flight and was unable to find any staff who could help us. They continued to say we had to wait to get to Shanghai and the staff would help us there. We arrived to Shanghai to find a frantic staff unwilling to give us much information aside from our new flight number, the following day, and that they would put us in a hotel. Hotel was a loose term. They herded all the people with missed connections onto a charter bus, drove us 20 minutes away from the airport to one of the most foul and grotesque sleeping arrangements I've ever seen. There were stains and mold everywhere. And the "bed" was a boxspring. The "breakfast buffet" in the morning had flies swarming around all of the food. It was a miserable experience."
Cons: "The flight left late. The crew was useless. The food was terrible."
Pros: "Cheap fare - good Keep the other expectations low and the experience is ok Having flown with them previously I think they are slowly improving, especially with their scheduling."
Cons: "China Eastern as with most China airlines is abit over strict re: use of electronic equipment Food is sad but one just needs to bring own snacks"
Cons: "There were only 2 check-in desks, despite checking in online, I still queued for an hour."
Cons: "Cancelled flight without reason. Terrible hotel and tried to make all travelers share a room. Breakfast at host hotel was three packs of crackers. No flight u til next morning and further delayed by two hours on tarmac."
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Cons: "Improve Food quality and choices, entertainment"
Cons: "Not on time, food was too little provided on 4 hour flight."
Pros: "The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time."
Cons: "The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue."
Pros: "Comfortable seat."
Cons: "It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better."
Cons: "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
Pros: "Seat was super comfortable and crew is great"
Pros: "Seats were comfortable and crew was super accommodating."
Cons: "The tray area was bit dirty"
Pros: "work hard on the cabinet to give us a good environmet"
Cons: "Xian airport walk is unnecessarily long."
Cons: "Flight was 4 hours delayed with no explanation or access to WiFi given."
Pros: "Great price and reasonable to good service for a family on a budget, this worked well."
Cons: "Both flights had delays based on weather, and it seemed the communication around it could have been better."
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."
Pros: "Not a lot."
Cons: "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
Pros: "Attentive crew"
Cons: "poor food variety"
Cons: "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."
Pros: "Clean inside,"
Cons: "Too short switching time, cause missing next flight when I went to China; when I am back to America, the flight canceled because of weather, nobody help change the ticket, not good service"
Cons: "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."
Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."
Pros: "Short flight from Shanghai to Narita."
Cons: "Something delayed the takeoff of all planes at Shanghai. 2 hour backup. We were moving but slowly."
Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."
Pros: "Air China is a good solid performer...with modern planes and decent staff. Clean, On-time, safe. Our 748-8 had a modern entertainments system. Seats a bit tight for a 5'10 guy...but fine for my 5'1" wife."
Cons: "PEK boarding ramps really rundown at PEK. Signage for Immigration misleading. Range of local overnight hotels is more aimed at smoking business travelers from China....not some must Americans and Europeans. Transfers to and from airport can be unreliable...especially for very early or late flights. Coris hotel is a safe but expensive choice...with excellent staff and transit vans."
Pros: "Nice flight staff"
Cons: "Food was only passable"
Pros: "Onboard service was great. Very attentive and sincere."
Cons: "Air china needs to improved plane and food"
Pros: "I liked the food but few selections. I liked having ice cream as a treat."
Cons: "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
Cons: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."
Cons: "Flight delayed 3+ hours, missed my connection"
Pros: "The flight was inexpensive."
Cons: "The bathrooms were disgusting. Toilet seats had deeply etched crusty yellow stains. My pillow had someone's long hair on it and shunks of shaggy lint (I wouldn't use an airline pillow, but still a revolting sight). Air China has a strictly enforced prohibition against using cell phones (even in flight mode) so if you haven't brought a laptop or tablet you're stuck with their limited entertainment system options."
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Cons: "There was no entertainment system."
Pros: "I didn't like it , nothing to tell"
Cons: "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
Cons: "Dirty old uncomfortable seat, no personalized TV, dirty tray table that I had to wipe down myself (and was successful at removing all of the stains which just go to show the poor effort they put in cleaning the aircraft). Food was ok, service was ok. It was the cheapest flight and now I know why."
Pros: "Not much. Size of seat and legroom same as other economy class so although cramped it was acceptable."
Cons: "Flight was delayed but no announcements and no change to boarding information posted at gate. Food was inedible and also not enough for the long flight. The major food groups served were white bread, white rice, and more white bread. With some extremely salty and corn starchy food in small amounts to go with. Entertainment system had touch screen that was very difficult to use, 90 percent Chinese movies, and headphone was very unsatisfactory."
Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."
Pros: "The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great!"
Cons: "Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment."
Pros: "I like nothing about this airline."
Cons: "Flight was delay departing from LAX 3 hours, end up missing connection flight in Beijing, Airline doesn't care and expect me to wait at the airport for 12 hours for another flight.... No Food, No lounge, No words from the Airline and No responsibility from the Airline. Worst...To everyone else please pay more for other airline."
Cons: "Extremely poor food. Totally tasteless rubbish. Not at all what we ordered : Pure veg Indian food."
Pros: "Boarding was easy but still can't do web check in."
Cons: "Crew i always in a hurry even when serving and getting the food trays, don't smile too. Food was bad."
Pros: "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
Pros: "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
Cons: "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
Pros: "Crew was a bit nicer."
Cons: "China security was ridiculous but cant necessarily blame the airline. Bought water in the airport past security but was made to throw it out in a secondary check at the gate. Food was awful"
Pros: "How can you expect people to sit on a plane for 13 or 14 hours and not supply in flight wifi. It is unthinkable and backwards."
Cons: "I will pay slightly more money to get a more comfortable seat and a little more room."
Cons: "Getting in contact with Air China for seat assignments was like pulling teeth. They also wake you up every 3-4 hours for drink services and food. The food is nasty, if your sleeping they should let you sleep instead of waking you up."
Pros: "I liked the foot rest, seat space, food, and entertainment on the flight. The flight crew was quite helpful and friendly."
Cons: "The boarding was a mess that the staffs did not enforce the boarding in a orderly manner that caused blocking in flight for seating."
Cons: "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"