Daily cleaning, installation of cabin HEPA filters on flights from Zhengzhou
|November||Best time to beat the crowds with an average 19% drop in price.|
|July||Most popular time to fly with an average 87% increase in price.|
Average price round-trip
|$723||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 24h 34m
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Scores according to KAYAK customer reviews
Pros: "Crew was good. No economy seat is super comfortable. (Why would you even ask that?)"
Cons: "Be on time. Not keep changing/delaying the border time. Not change my seat. (Plane was far from full.)"
Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Clean aircraft, efficient and friendly crew. On time performance"
Cons: "The flight was delayed over two hours"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Overall ok."
Cons: "Cabin was freezing."
Cons: "It was a late flight and didn't see the flight crew much at all"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "My upgrade was fabulous!"
Cons: "The child behind me kicking my seat"
Pros: "I can take an isle seat."
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "Aircraft appeared to be brand new"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "attendant frienliness, and communication."
Cons: "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Free drinks in Comfort+"
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Cons: "See above description"
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Information on arrival time was not correct"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Travelled business class and was ace experience"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "old screens and entertainment system leg room to small"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Short-hop flight, fit for purpose."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "Comfort economy well worth the extra."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "great choice of entertainment content, friendly crew"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "They were awesome."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"
Pros: "Food, landing, departure. Wonderful aircraft"
Cons: "Cancellation with little notice and rebooked on flight two days later."
Cons: "Tight cabin on Regional aircraft."
Pros: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Cons: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Pros: "New system with Canadian customs was fantastic. Went through really quickly."
Cons: "The connection"
Pros: "Good service and landed early. Luggage was quick"
Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."
Pros: "Everything was great. Smooth, comfortable ride. I felt well taken care of"
Pros: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Cons: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding our baby."
Cons: "6 hour flight delay missed a whole day of vacation when we called customer service we were redirected to a adult sex hotline by your staff all we got was a 10 dollar voucher for our trouble never flying air Canada again"
Pros: "Best price , left on time and even arrived early !"
Cons: "Flying is and will always be the worst part of any trip."
Cons: "No wifi"
Cons: "Flight delays"
Pros: "No leg room"
Pros: "It was excellent"
Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Pros: "Food and entertainment."
Cons: "I couldn't change my seat. I was stuck in the middle seat."
Cons: "There was cold air blowing on our feet the entire flight."
Cons: "Flight was delayed. Would be nice to get notified by email."
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Cons: "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"
Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."
Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Cons: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."
Cons: "Lost bag"
Cons: "Everything from customer service to flight."
Cons: "7 hour delay combined with the most rude airline staff I have ever met."
Cons: "Plane was broken. Air condition did not worked. Flight was 2.5 hours late. Missed our connection to Budapest."
Cons: "Again, more delays."
Pros: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Cons: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."
Cons: "My luggage didn't arrive when I did. I had to spend several hundred dollars on cloths for me and my niece so that we had what we needed for the two days it took to get our bags."
Pros: "It was a quick flight."
Pros: "The food was good for plane food and there was a variety of choices for entertainment."
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
Cons: "Misinformation on baggage allowance for Tango flights."
Cons: "The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers."
Pros: "Swedish air saved the day! Air canaduh should Take some lessons on customer service."
Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"
Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"
Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."
Cons: "This plane was very late! I understand this happens a lot."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."
Pros: "I liked the fact that my friend and I were able to get seats together. It was very nice that of the airline to accommodate that."
Cons: "I didn't like the cold tea. I would have liked a cookie or something to go with my tea, without having to pay for it."
Cons: "was not able to board the flight and had to buy an alternate flight on Lufthansa, which was wonderful!"
Cons: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."
Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
Pros: "The boardings service was perfect."
Cons: "From Bejing was the flight more 4 hours delayed. It wasn't comunications why?"
Pros: "Very clean, new plane, excellent boarding and flight. Good entertainment options."
Pros: "The crew was courteous, efficient and spoke good English."
Cons: "Could use a bit more leg room for tall passengers (I'm 6ft). There was a slight delay de-planing since the crew needed to check each passenger off on a list. Not sure why."
Pros: "Timing, Price, Service, Food,"
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "Busines class seats (pods)."
Pros: "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
Cons: "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
Cons: "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
Pros: "good service"
Pros: "eat drink all you want. back of plane but not any worse than other seats. good movie selection. considering the airlines take this is a good deal and flight. and all seats have an outlet!"
Cons: "they changed the flight time early on."
Pros: "On time!"
Pros: "Nice staff nice food,"
Pros: "Everything is ok"
Pros: "Softer seats and usb ports."
Cons: "Hard seats. No usb ports"
Cons: "The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy."
Pros: "Service was good."
Pros: "Nothing much"
Cons: "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
Pros: "On time, comfortable, beautiful, new terminals (Beijing and ZZ)"
Cons: "No wine served"
Pros: "Flight was on time"
Cons: "With no personal screens they played an action movie with people dying left and right and it made me anxious. Seats aren’t very comfortable and the food is not very good."
Pros: "Cheap and service was okay"
Cons: "Seats are uncomfortable They lost my luggage."
Pros: "The food was better than expected. The service was good."
Cons: "The plane temperature got steadily colder. Was a bit hard to handle."
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Pros: "Cabin crew was very hard working, efficient and polite."
Cons: "Seats were inadequately spaced. Food was very bland."
Cons: "They lost our bag, then claimed it was our fault it was lost. Told us to keep coming back to the airport every few hours to check if the bag had made it on a flight.. They also got extremely upset with me when I didn't want to switch seats with a family who wanted to sit together, I paid extra for the isle bulk head. They wanted me to switch to a middle seat in the far back."
Pros: "This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems."
Cons: "Flight was delayed. Had to purchase headphones."
Pros: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Cons: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Pros: "I liked being seated in the upper deck. Great service. Nice heavy blankets, head support, and foot rests"
Cons: "The western breakfast with eggs wasn't good. Not very many good movie options."
Pros: "I didn't take the flight."
Cons: "It was my fault when I booked. When I called to try and fix it, or cancel it, I. Wasn't able to. Initially told it could be cancelled, because I had called within 24hrs. But I booked on a Canadian site and I am in Korea, so I was then told it wasn't possible. I don't think the person that I was talking to did not seem that interested in helping to resolve the problem. Kinda frustrating, but I booked the wrong flight, so I am to blame for that."
Cons: "Horrible boarding experience, crew rude"
Cons: "plane was 7 hours late. no information was given , just constant 1 hour delays"
Cons: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Pros: "Crew was nice and provided good service"
Cons: "No entertainment system Passenger next to me was a child and kept putting his feet on me."
Pros: "I had a long layover in China, was coming from Nepal and the airline provided me with a great hotel room, transportation back and forth to the airport, even a museum pass and city tour. Wow, that's a first!"
Cons: "Horrible food. No beer. Poor selection in entertainment"
Pros: "Very good service"
Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."
Pros: "The food is great"
Cons: "WHEN WE BOARDED THE PLANE THEY FINALLY SAID THERE WAS A DELAY ON THE INCOMING PLANE Really! all the planes were late I checked in super early and they would not let me go on an earlier flight; maybe I would have gotten to Yiwu on time..."
Cons: "The flight was delayed for 1.5 hours, so I arrived at JFK,NY at 6:20am, with my flight to Baltimore at 7:59am. I have to go through Customs, then claim my baggages which took a while to come, then recheck the baggages which at that time 7am I was told was already late, but eventually took them when I told them my flight was delayed. After that, I have to go to screening with a long, long, long line of people. I finished at 7:45am, now I have to go to my gate B55, so starting from B18, I was both running and walking fast, asked 2x a staff if there's a faster way, but was told I have to walk through it. I heard overhead paging 3x final calls for my flight. I eventually made it a few minutes before the door closed, but I was really catching my breath when I finally sat on the plane. I hope this won't be experienced by anyone else, as it wasn't a good experience!!!"
Pros: "Very professional and courteous operation. Departure/arrival was right on time. Connection flt transfer in Guangzhou went very smooth and is simple to pass through concourses to connecting flt. Other airlines and airports can be a major hassle, but China Southern Airlines has their business model operation down to a science. And the best part, their prices are very offirdable."
Pros: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Cons: "I would like the food choices to be containing less fish as it's rather smelly in a contained space such as an aircraft. Otherwise it was a rather short flight so no complaints."
Cons: "Plane was late, causing me to miss flight in LA; I had requested an aisle seat but got placed in a the middle of a row of four seats, with a large man on one side and a Chinese woman on the other who both kept encroaching on my very limited space. I had no room, could not sleep and the entertainment (TV) for my seat was non-functional."
Pros: "timely and effective to get to seoul from zhengzhou"
Pros: "The food was actually alright, comped hotel was nice"
Cons: "No way to choose seats online. Boarding was a lesson in insanity that looked like a wwf cage match. Plane finally boarded 2 hours late with no info made available concerning connecting flights. Tried to get help with connections during flight, was ignored at least three times by different staff (maybe because of language difficulties) before finally forcing the issue with a steward who WAS VERY helpful. It was as though everybody was afraid of helping. Finally made it to China where we were told that our flight was gone. We were given a nice hotel, but told to come back two hours early for our next flight at 6:30 am. Got up at 3 am to catch 3:50 shuttle, and got to gate at suggested time only to find that the flight was delayed and had been delayed for three days. Finally left at 9:30 and had a good flight to Delhi."
Cons: "Everything good"
Pros: "Good service"
Cons: "Food no good"
Pros: "Arrived on time . Had very good selection of movies"
Cons: "Food was not enough. Business class seat and leg space too small"
Cons: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The crew was friendly and helpful. We were always informed of what was going on."
Cons: "Wifi access"
Pros: "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
Cons: "The flight was 3 hours delayed the text message updates said we're not accurate"
Pros: "The flight attendants are very hospitable..The food was good..The flight was so good it was a very good experience. We are lucky to choose ANA."
Cons: "This flight was cancelled."
Pros: "The plane was clean and the crew were pleasant and polite. I was a little surprised that the pilot announced they wanted to leave early; there were a couple of announcements about that while we were boarding. When we arrived at LAX there wasn't a gate available, because we were early, so I don't think we gained anything other than a feeling of being herded quickly."
Cons: "Entertainment options were limited; Friends and Big Bang reruns plus some music videos. According to the app, these don't work on Windows 8, which is what I had. The seats are cramped with very little tilt. I had an aisle seat and was hit by nearly everyone walking by, even though it wasn't a rough flight. I would rather not fly with this airline; I don't see anything that they do that would encourage my return business. Frankly, I've had better flights on Southwest!"
Pros: "Timely and comfortable. Landed ahead of schedule"
Cons: "The small commuter planes used for the trip are not smooth rides at all. Very uncomfortable"
Pros: "Willing to drive to Charlottesville. Difficulty finding one way rental"
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "Iad to Boston on board attendants"
Cons: "Flight timing excellent"
Pros: "The professionalism of the airline stewardess says that's what I like the most"
Cons: "I really can't say that I truly would call something I didn't like"
Pros: "I like the crew. They were very friendly and great."
Cons: "The entertainment was terrible. On the way to Amsterdam, it was an old TV that had a few channels that looped the same thing over and over again. On the way back to Washington, DC, the TV didn't work."
Cons: "Almost everything at United is horrible,the space between chairs is a big joke is impossible to move , if you sit on back you probably don't have a choice for food or drink you have just the one nobody want"
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "Good flight"
Cons: "there was no in-flight entertainment for the duration of the flight."
Cons: "need to do pre assigned seating during the purchase of the tickets"
Pros: "finally reached our destination"
Cons: "germany was apparently having a strike. all flights were cancelled. we were made to wait overnight. then sent to frankfurt. then sent to venice. couldnt land there. we landed in bologna italy. then made to wait overnight. then we flew to rome. then we flew to chisinau... finally. what was initially supposed to be 18hr flight. turned into a 5 day trip. i want a refund!"
Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Pros: "Good service, good movies, fast flight"
Cons: "They could not get the sky way to work AND we had to take the Dulles bus then escalators then train then escalators and still a fair amount of walking and waiting to get to ground transport-- 1 hour from landing!"
Pros: "Crew was solid"
Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
Pros: "Everything was fantastic"
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "The duration of the flight - no stops"
Cons: "The food was poor, the airplane was an old one"
Pros: "Aircraft was fairly clean and staff was courteous. Good entertainment options"
Cons: "1 hour delay after boarding on time. Rough landing."
Cons: "No snacks offered on the plane"
Pros: "The whole trip was easy and non dreadful"
Cons: "It was late boarding and landing. Our bags were sitting in the rain."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "sufficient space for luggage overhead"
Cons: "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
Cons: "No TV"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."
Pros: "They boarded is quickly"
Cons: "Plane was delayed on runway for over an hour. When the passenger next to me asked the lead flight attnd about her connecting flight the attnd was extremely rude and of no help. Any ? was answered with "well just look at your united airways app". Then later I asked what gate we were coming in on and her reply was "the capt just said it". I replied saying "sorry I didn't hear it" and again the flight attnd answered "look on your UA app". I don't usually fly UA so I didn't have it. Overall she was short, snarky and rude with ever reasonable question asked. No one was rude to her but her attitude was shocking. I travel quite often and have never seen an antd speak or act this way to passengers. I understand things get stressful, but I def won't be flying UA again if this is the way they allow flight attnds to speak to customers. She way beyond rude and lazy and I hope the girl she was training doesn't pick up those traits either."
Pros: "Airbus is the best commercial way to travel"
Pros: "Fast, friendly, on time"
Cons: "Broken WiFi"
Cons: "Flight cancelled- rebooked then delayed 9 times- sat in airport for 12 hours for a one hour flight!!"
Pros: "Courtesy and smiling faces"
Cons: "I was sitting in the last row facing the economy class, the divided curtain wasn't wide and thick enough to give you some privacy."
Pros: "United made arrangements for me because of the flight delays"
Cons: "The first flight was delayed 4 hours so United got me a taxi to Dulles to catch my next flight. It worked but then that flight was delayed one hour."
Pros: "We were well compensated for a traveling fiasco. Our plane died in Newark. Our new plane wasn't big enough for 12 of us. It was a pretty crummy to spend Easter Sunday at the airport while our entire family celebrated the holiday. I do really appreciate the travel certificates we received for our trouble."
Cons: "As I stated above, we were stuck at the airport for the duration of Easter Sunday. We were supposed to be home by 1:30pm. Kind of a bummer to have wasted the entire holiday; but I guess that's what you get for traveling on holidays."
Pros: "I liked that your beverages are complimentary"
Cons: "1 ply toilet paper is unexeptable"
Cons: "I paid the 25.00 for my small bag which could have easily been a carry on, but I had a purse and small carry bag. I felt that WAY too many folks had backpack and two small carry ones, but by bringing them to the gate - the announcement was made its a full flight so you can check your bag for FREE! Next time, I will not follow the rules and just simply check at gate?? That is message loud and clear from your gate folks."
Pros: "Loved the fact that there was leg room !!"
Airlines flying from Zhengzhou have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zhengzhou
Masks required on board, masks provided on flights from Zhengzhou
Social distancing seating
Middle seats unavailable to book on flights from Zhengzhou
Testing for antibodies, testing for symptoms for flights from Zhengzhou
Waiving of change fees. Search flexible flights from Zhengzhou