10.0
I rent from the Ace counter at TPA fairly often, and they have it down to a science. The price is amazing, i am in and out fairly quickly, and the cars are clean and in good condition. I had accidentally made two different reservations for the same dates, and when I realized they had processed the more expensive one, the desk agent helped me switch to the better priced one. And by booking with Ace directly, I earn rewards!Reviewed Jun 17 2026
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10.0
Not so clean but great priceReviewed Jun 14 2026
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2.0
I had ordered a car for 3-4 days, when I got there I was asked to pay a deposit of 1,600 euros which wasn’t clearly stated in summary on the online check out. Then I was also asked to pay an additional 130 euros in person. Just an overall scam.Reviewed Jun 11 2026
review from![kayak]()
4.0
The service during pickup was not good. The customer service representative was very aggressive and tried to get us to buy more insurance through ACE although we purchased additional insurance through Kayak for this rental and told her this. She also tried to get us to buy a policy ($15/day) to cover tolls in Denver and the surrounding area, warning us if we didn't, they'd charge us $50 plus all the tolls. We told her we weren't planning on being in Denver for more than a day and she said 'you're just not getting the math. This will save yo money.' However, we soon discovered toll roads (or express lanes) are completely optional (and rarely save any time) in Colorado. It was very deceptive and she was not friendly. Also, we booked an SUV and the car we got hardly qualified as an SUV and was not great at handling the roads/elevations in Colorado (it was more of a city car). I'll never use ACE again.Reviewed Jun 7 2026
review from![kayak]()
10.0
The guys were good, no hidden feesReviewed Jun 3 2026
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2.0
Poor communication. Took over an hour to get ahold of the agency for pick up. My car came with the previous renters trash and a gas tank was not filled. When I returned the car the gentleman was understanding.Reviewed May 21 2026
review from![kayak]()
2.0
They added a $51.43 charge after the fact to my card because I declined to use their insurance while using my own like I have always done. They said because my policy was not zero deductible (who’s is?) that I had to be charged. They also said this was in the rental agreement which I didn’t see until I picked up the car because I rented and pre-paid through a third party. Of the hundreds of cars that I have rented all over the world I have never had this happened. Stay away from these guys. It’s an off/site shady operation. Their facilities in Newark are a hassle to get to and they are pretty scummy. They don’t even have a bathroom for their customers.Reviewed May 15 2026
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8.0
It was good overallReviewed May 15 2026
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8.0
Good value nice clean carReviewed May 13 2026
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8.0
The car must be returned clean, even if it has rained.Reviewed May 9 2026
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8.0
Great car (Jeep Wrangler) and friendly folks - about the only ding was some confusion over the fuel level - it was supposed to be pre-paid full-to-empty (yes, I’m that guy), but the car showed up nearly empty. They were good about situation and had the charges adjusted on the spot.Reviewed May 7 2026
review from![kayak]()
2.0
The operator did not give me a car which I had paid to Kayak long in advance. Kayak had age requirement >25, the operator had age requirement <70. I was left without a car after a long, overnight, overseas flight!Reviewed May 3 2026
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