2.0
They charge excessively on insurance despite me having it included in my credit card. Deposit is 2500,- CAD. When returning the car in unchanged condition and filled up I asked for a receipt, they refused to give me one. I am now worried whether they will release the deposit without issues. Overall not a pleasant experience.Reviewed Oct 26 2026
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2.0
Bad. They ended charging me for insurance that I rejected. After claiming it and providing evidence of coverage ACE declined to reimburse the charges.Reviewed Oct 25 2026
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4.0
The experience felt like dealing with a fly-by-night company. I have rented cars all over the United States and around the world (Europe, Southeast Asia, Middle East) and the pickup at Ace was the most difficult. The burden of proof of insurance was on me, which caused a major delay. I have full coverage but they wouldn’t take my word for it, I had to PROVE it. Otherwise you’re forced to pay hundreds of dollars for their insurance. I had to contact my insurance company on a Saturday morning to get a certificate emailed to me. Also, the $9.95 charge per day for an EZ-Pass transponder is over the top, total price gouging of a captive market. I’m gritting my teeth at what the total toll and transponder charge will be, which you don’t receive for some time. I will expect a full breakdown of all fees but am not confident it will be clear and concise. I left feeling like the NJ/NY area is one big ripoff. I would not rent with this company again.Reviewed Oct 24 2026
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10.0
The $65 charge for tolls was excessive, since I drove less than 200 miles.Reviewed Oct 13 2026
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8.0
Staff was super friendly. Wish the website had info about after hours drop off.Reviewed Oct 10 2026
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10.0
Very helpful and a great experienceReviewed Oct 10 2026
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10.0
Good experience. The location is definitely in a "downtown" location near the Brooklyn Bridge, which made getting to the location and returning the car a challenge, but they company was easy to work with. I was upgraded, which was a nice surprise and perk. I recommend them!Reviewed Oct 9 2026
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2.0
The counter agent at Ace Rent a Car misled me into paying for unnecessary insurance. I had already purchased full collision protection through KAYAK for $80 total. Upon pickup, the agent aggressively insisted that my policy was invalid and instructed me to cancel it, promising a full refund, while forcing me to take their in-house coverage at $50/day ($200 total). I was coerced into paying $200 under false pretenses. I demand a full refund for this forced upsell.Reviewed Sep 25 2026
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2.0
No sooner than we drove off the lot we had to turn back around because we saw the light on the dashboard showing that one of the tires was nearly flat. We turned back around and when I went back in and told them that one of the tires was flat, there was no apology, no “I’m so sorry for the inconvenience”. The employee said nothing, she just went outside and got another car for us.Reviewed Sep 19 2026
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2.0
Scam agency charges almost double the reservation price listed on kayakReviewed Sep 9 2026
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6.0
Long wait times at counter, not enough employees, and arcane process. Needing to show a full declarations page as proof of insurance, is crazy obsessive, and intentionally difficult.Reviewed Sep 1 2026
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8.0
The 5am opening time was a little if-fy for a 7am flight but everyone arrived on time. The pickup procedure was lengthy and they could have had additional setups that the renters could have used while waiting in line for a faster pickup.Reviewed Aug 22 2026
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