Advance Hotels

Clean staff was good Bathroom tub didn't drain water properly

They should spend more time cleaning to room and bathroom.

The location was great. The staff was nice. The rooms were dirty especially the bathroom. The rooms need to be updated.

Bed was comfortable. The overall appearance of the hotel was that it had been a nice big name chain hotel at one time but it was now privately owned and minimal money had been put towards upkeeping it. The sink backed up after leaving the water on for a couple minutes and there was black residue left in the sink after it finally drained.

Staff was friendly but not particularly helpful Room was not what I expected. A little small. No trash can and request for one (along with extra towels) went unheeded. Overall clean, but I could have gotten equivalent room elsewhere for 2/3 cost

My family and I stayed at this hotel thinking it was a nice clean place but we were wrong! We always check to beds before we lay in them, well this time we flipped the sheets back to find BEDBUGS! on both beds. we called the staff person on duty to our room so that he could see the bugs. We took pictures of them and have called corporate who have yet to get back in contact with us. Save yourself the worry and go to the Hampton Inn across the street or Hawthorne Inn located downtown.

Rooms are always pretty much clean and comfortable. Guy at desk was kinda rude. The hot water took forever to cut on in the shower.

Great location, fun vibe & activities, grand rooms, and almost all the staff members were extremely friendly and courteous. I really was in shocked with how dirty this hotel is. When you walk in you expect nothing but an amazing experience. I first noticed the level of uncleanliness when we checked into our room. Walking into the room you were amazed by how grand and beautiful it was designed and put together. We walked over to the desk and night stands and there was layer of dust all over it. The baseboards were the same way. I thought maybe this room had not been used in a while. Then we went down to the lobby where there is a puzzle on the coffee table with the couches. It was full of crumbs and dirt. If the hotel had been slightly busy this would make sense but it wasn't nor did it appear to be fresh crumbs and grease marks. The next morning we had breakfast and the restaurant in the lobby. The hostess was very friendly, our waitress wasn't at first but she came around. There appears to be huge coffee spatters all over the wall on the left hand side of the restaurant. It's extremely noticeable and behind the booths that look directly at the kitchen again layers of dust. So sad to see an amazing hotel look this dirty. Just makes you wonder what else may be going on

The lobby, hallway and elevator had visible debris and were never cleaned during our 3-day stay. There was an obscenity scratched into one of the elevator walls and the lobby staff was not visible at the desk -- the overall feeling was one of neglect and lack of service for guests.

Hall ways were very hot also the atmosphere in the room was damp. The bathrooms had no fan.

Bed was comfortable, room was clean, other than smoke smell. The smell of smoke was awful- all my clothes stunk. Worst "breakfast" I've ever seen- cereal and danishes, not even worth coming down for. Hotel was going through construction renovations, hopefully to remove the smoke smell bc it was overwhelming.

needs to be updated. Nothing worked. Not that clean and everything was in need of an upgrade. worst embassy suites i've ever stayed.