Reviews for Alamo in Greensboro
- All reviews 100%
Based on 65 reviews
Jul 11 2017
AWESOME!! Great experience and nice car!
Pros: Great customer service, nice car, smooth process!
Jul 11 2017
Pros: fast rapid drop off
Jun 17 2017
Pros: Service was terrible ! Had to cancel because the woman on the phone couldn't understand enough English to add days.
Cons: Stop out sourcing our phone jobs. Bring it back to American.
Jun 11 2017
Easy fast turn in
Pros: Turn in was easy
Cons: Was quite a ways to walk with my bags to AA check in
May 8 2017
Cons: Ease of picking up the car
Apr 29 2017
Pros: Car worked. Handled well. Easy pick up and drop off.
Cons: Customer Service at counter rude. Overcharged for car almost doubling the cost.
Mar 30 2017
Pros: Overall Value was excellent and they upgraded me for free. Excellent service. Very happy. Would definitely rent from them again in the future.
Mar 6 2017
Pros: Great gas mileage with enough room for extra large suitcase and shipping crates. The price was right with no hassles of any kind.
Cons: The controls for the horn, wind shield wipers, etc. were too easy to accidentally press and the remotes for the doors were frustrating as sometimes they worked; sometimes they did not.
Feb 27 2017
Great deal and friendly service.
Pros: The rental process was a breeze, and the staff was very friendly. The car itself was very clean and had no issues. We were in and out in a great car in no time.
Feb 20 2017
Pros: Greensboro Airport - walk outside to your rental car. No shuttle, no hassle, just rent the car go out and drive it away.
Feb 20 2017
Pros: Everyting was fine!
Feb 13 2017
Alamo's system is convenient and quick
Pros: The cars are ready, clean and ready to go. You can not ask for better than that.
Feb 7 2017
Pros: Worked very well. Excellent service and product.
Dec 31 2016
Pros: Awesome service and what a great car!
Nov 6 2016
Pros: I was given a great car, didn't have to go through a pushy insurance upsell. The desk agent was super friendly.
Oct 24 2016
After Dark drop off difficult
Pros: The overall experience was great.
Cons: Dropping the car off after dark was difficult because the entrance to return area is unlit and not well signed for night returns.
Oct 5 2016
Car not inspected well
Cons: The mechanics if they have any on site, need to inspect cars when they are turned back in. I had the tire warning light come on and stay on the whole trip checked air pressure myself twice. Tires indicated 32 psi. Also washer bottle light came on and stayed on the whole trip. Not what you would expect on a car with 3400 miles.
Oct 3 2016
Pros: quick easy and painless...good value for the vehicle. will defiantly rent again. Gary
Sep 14 2016
Pros: Very friendly service and helpful
Sep 5 2016
Pros: Great location, but a nice walk to the car lot.
Sep 2 2016
Pros: Car upgrade for free, super new and clean car, easiest return I've ever had
Aug 28 2016
Pros: Easy acquisition of car at airport pick up. Very good drop off procedures as well.
Cons: I tried to change my reservation online after I had picked up the car. It did not work well. So I had to call the airport location - which amended my reservation to my liking. Also the drop off fee for about 400 miles in the same state was enormous. This also was not broken out in the overall fee. In short, execution of the contract over the life of the contract was lacking.
Aug 17 2016
Alamo claimed Kayak provided the wrong reservation
Pros: For some reason, my Alamo reservation was handled by the Enterprise office. They fixed the incorrect charge quickly, bringing it down to my originally-stated reservation fee. They were efficient and professional (but as I said, they were not Alamo customer service agents).
Cons: When I dropped off my car, the charge was nearly twice too high. For some reason, my Alamo reservation was handled by the Enterprise office. They said my car was supposed to be returned in San Antonio, not Austin. Fortunately I had my original booking with me, which showed otherwise. They fixed the price for me, and they said the problem was Kayak had given them the incorrect reservation information.
Jul 12 2016
Make sure you have a credit card
Cons: When I went to pick the car up, they told me that I needed to provide them with a credit card in order to be able to rent the car. Other car rental companies don't require this and while this requirement was stated in the fine print (which many people don't read), I feel that Alamo owes it to their customers to clarify this requirement in large print when you are about to make the reservation. I offered to provide a credit card number, exp. date and security code, but was told that the actual credit card needed to be presented. I had to rent last minute with Avis, who do not require credit cards. it ended up costing about twice as much.
Nov 15 2015
Pros: The car was almost brand new and the mileage was very good.
Cons: I had no instructions on how the newer automobiles work. I had to try and figure out what things were and how to use and find things. Also, I had no idea how to get from Greensboro airport to Asheville, NC. Our daughter-in-law hand wrote instructions from her phone so that we could find our way.
Nov 10 2015
Pros: Customer service was excellent, car was very clean and new, easy pick up and drop off
Cons: Actual car was very cramped and uncomfortable. Much smaller than the car I anticipated. Beside the fact it was new, I didn't care for it at all.
Nov 10 2015
Pros: Very efficient drop-off
Cons: Cost is a lie!
Nov 10 2015
Pros: Thought I was renting a Toyota Corrolla like vehicle and was pleasantly surprised to have a VW Passat instead. Can not beat the deal from Kayak.