Reviews for Alamo in Lubbock
- All reviews 100%
Jul 23 2017
Cons: Drop off confusing. No one to ck you in or tell you what to do.
Jul 20 2017
Pros: Nice new car
Cons: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
May 28 2017
Pros: Small airport
Cons: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
May 22 2017
Cons: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.