| Economy | $72/day |
| Compact | $57/day |
| Intermediate | $79/day |
| Standard | $42/day |
| Full-size | $57/day |
| Minivan | $117/day |
| Full-size SUV | $104/day |
| Passenger Van | $139/day |
| Premium SUV | $213/day |
| Supplier Choice | $73/day |
| Intermediate SUV | $88/day |
| Standard SUV | $94/day |
| Compact SUV | $160/day |
Pros: I placed my reservation online to pick it up at a specific location in Lubbock. I called ahead to verify that my reservation was made and was told that the facility closed at 2pm. I made sure to be on site by 12:30pm only to find out that this address was closed down. I saw a note to visit another facility within the same city. I drove to that site and was there just after 1pm. They didn't have any trucks on hand like I had reserved. They did find one at a 3rd location. They did offer to get the vehicle for me but the 3rd address was only 2 miles from my home. By the time I got to the 3rd site, they already rented 1 of the 3 trucks remaining. I was able to obtain a truck and drive to my destination but I feel there was much confusion and all of the employees were aware of the incorrect address.
Cons: The site needs to be updated so that your potential renters won't waste their time going to wrong address. And if I place a reservation for a specific type of vehicle, then there should be one available when I get there and not just by chance.
Pros: Staff at Lubbock we're very helpful and accommodating. Vehicle was good.
Overcharged
Cons: Overcharged. Asked why. Told there was $100 deposit. There were no issues or other charges, but amount on my credit card was more than quoted. Asked about it at drop off. Was told they'd have somebody from customer service call. Nobody ever called. Sent messages but they have not been returned. Resorted to disputing partial charge with my credit card.
Never had this happen before and it is quite disappointing.
Easy quick return right in terminal
Pros: Quick and convenient
Cons: Nothing.
Keep up with technology
Pros: Nothing
Cons: Everything. Start accepting debit cards not just only credit cards
Pros: Agent did not try to talk us into buying additional coverages and options for the car.
Cons: Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.
Cons: Confusion over coverage, which was accidentally charged to me, even though I rent cars often.
Car rentals should have cars on the lot for rent.
Pros: Nothing about them was acceptable.
Cons: They didn't have a car to rent and when asked why they shrugged their shoulders!
I asked for a recommendation on what to do and they offered no help.
Good gas mileage but dirty
Pros: Awesome gas mileage for my cross country road trip (40+ mpg). Drove easy, quick pick up.
Cons: Filthy seats throughout. Had multiple stains and dirt in front and back.
Pros: van was nice good gas mileage roomy for all 6 family members, and dvd player was great
Lack of Clarity on Pickup
Pros: I really enjoyed the ease of booking, the free upgrade to the vehicle, and the excellent quality of service at the drop off location. The car was clean and in excellent condition.
Cons: At pickup the agent was very rushed and failed to explain any details of the transaction. I was told that I received a free upgrade to a larger car but then was charged $156 a day instead of what I booked on Kayak.com of $43 a day. I was also talked into insurance but was not notified that the insurance was a per day charge.
Pros: Customer service was great
