Book Enterprise car rentals in Lubbock

Reviews for Enterprise in Lubbock

Recent reviews

Traveler rating

Excellent

8

Good

3

Okay

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Mediocre

5

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car was greatairport location

car availablecustomer service

get the cargreat customer

great servicepick up and drop

staff was very helpful

10.0

Easy quick return right in terminalPros:Quick and convenientCons:Nothing.Reviewed Oct 12 2017

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2.0

Keep up with technologyPros:NothingCons:Everything. Start accepting debit cards not just only credit cardsReviewed Aug 29 2017

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6.0

Good gas mileage but dirtyPros:Awesome gas mileage for my cross country road trip (40+ mpg). Drove easy, quick pick up.Cons:Filthy seats throughout. Had multiple stains and dirt in front and back.Reviewed Jul 30 2016

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9.2

Pros:Yes, the staff was very nice and professional.Cons:Had the car clean and ready to go.Reviewed Oct 13 2020

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3.2

Pros:I placed my reservation online to pick it up at a specific location in Lubbock. I called ahead to verify that my reservation was made and was told that the facility closed at 2pm. I made sure to be on site by 12:30pm only to find out that this address was closed down. I saw a note to visit another facility within the same city. I drove to that site and was there just after 1pm. They didn't have any trucks on hand like I had reserved. They did find one at a 3rd location. They did offer to get the vehicle for me but the 3rd address was only 2 miles from my home. By the time I got to the 3rd site, they already rented 1 of the 3 trucks remaining. I was able to obtain a truck and drive to my destination but I feel there was much confusion and all of the employees were aware of the incorrect address.Cons:The site needs to be updated so that your potential renters won't waste their time going to wrong address. And if I place a reservation for a specific type of vehicle, then there should be one available when I get there and not just by chance.Reviewed Jun 9 2020

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7.2

Pros:Agent did not try to talk us into buying additional coverages and options for the car.Cons:Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.Reviewed Aug 9 2017

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10.0

Pros:Customer service was greatReviewed Nov 9 2015

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10.0

Pros:It was a typical car rental experience I just was surprised that they didn’t take debit card.Cons:It was a good little car for a few daysReviewed Feb 23 2021

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10.0

Pros:The staff was very knowledgeable in what they mnew.Reviewed Oct 5 2020

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8.4

Lack of Clarity on PickupPros:I really enjoyed the ease of booking, the free upgrade to the vehicle, and the excellent quality of service at the drop off location. The car was clean and in excellent condition.Cons:At pickup the agent was very rushed and failed to explain any details of the transaction. I was told that I received a free upgrade to a larger car but then was charged $156 a day instead of what I booked on Kayak.com of $43 a day. I was also talked into insurance but was not notified that the insurance was a per day charge.Reviewed Dec 15 2015

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6.0

Cons:Confusion over coverage, which was accidentally charged to me, even though I rent cars often.Reviewed Jan 5 2017

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8.0

Pros:Staff at Lubbock we're very helpful and accommodating. Vehicle was good.Reviewed Jun 9 2019

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• Has the Enterprise rental car policy in Lubbock changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Lubbock?

  On average a rental car from Enterprise in Lubbock costs $69 per day.

• What is the most popular rental car from Enterprise in Lubbock?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Enterprise in Lubbock.

• How many car rental locations does Enterprise have in Lubbock?

  Enterprise has 5 rental locations in Lubbock. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Lubbock airport (LBB)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Lubbock airport (LBB)?

  Yes