Pros: The check in and out were amazingly quick and easy. Very friendly and professional staff.
Pros: Stay was welcoming and very friendly. Pick up was easy and I was well informed. Drop off was smooth and easy.
Cons: No complaints.
Pros: Ruben was excellent.
Cons: Everything was great.
Pros: Staff were nice.
Cons: I want aware that I couldn't use a debit card at that location. Had to drive all the way home and back to get a credit card. Lots of construction and traffic. Wasted an hour of time. Very inconvenient. That information should be BIG AND BOLD online.
Pros: The check out and return were painless. Great staff.
Pros: Ruben from Kalamazoo Airport desk of Alamo was very helpful. He should be commanded for the great service he rendered.
Pros: The staff was very helpful, the car was clean and included a free upgrade from what was already purchased. The cost was much less than I pay from another rental agency, despite the other agency's rewards program. Also the hours of operation for Alamo are superior to the other rental agency.
Pros: Staff very friendly; open hours very accommodating and value for the money was great.
Cons: Nothing. Everything went very smoothly.
Smooth ride, bumpy customer service`
Pros: Since they were out of the sedans I had reserved, it was nice to be able to take a small SUV instead. Great ride, clean car, ready to go.
Cons: However, I feel like the desk staff didn't explain things very well. I was also disappointed that the 2nd driver fee was unexpected and pretty much blew my budget out of the water.
AZO on-site rental drop-off needs improvement
Cons: There were no clear instructions at the AZO airport for dropping off. We had to call Alamo to figure out what to do. After receiving the local number and calling them, we were told we needed to take the keys from the rental and bring them in to them. Signs in clear view in the parking lot would have saved time and been less stressful when all you want to do is go home after a cancelled flight forced acquiring a rental to get to your home airport.
Cons: Gas was 1/8 tank less as I picked it from Kalamazoo.tried to get insurance at the pick up point. Online they quoted 7.99-11.99 and at site Alamo tried to charge 19.95. Alamo wants to charge an additional 11.99 for spouse to drive.
No problems
Pros: Courteous staff
No hassle
Was able to use debit card
Cons: Nothing