Pros: Easy and quick dropoff of car. Counter staff was very friendly and helpful. I accidentally left my phone in the car and drove away before I realized it. The gal at the counter walked with me to the car to make sure that I found my phone! Thanks!
Feb 19 2017
Very nice price and convenient pickup/drop off
Pros: A free upgrade didn't hurt and the check-out/check-in process was quick and easy. The location of the drop-off was a little tricky but what isn't in Chicago!
Cons: Unfortunately, I left my reading glasses in the vehicle (recall the slightly tricky drop-off). The system to enter lost and found was easy but not finding the glasses is unfortunate.
Nov 8 2015
Pros: Quick service, upgrade to bigger car
Feb 6 2016
Pros: They said just go pick out any compact car in the lot. Keys are in them. Agent was helpful fixing a reservation.
Feb 4 2017
Pros: Car was ready upon pickup. Snow was cleaned off of car for us. Clean interior. Great price!
Cons: The pre-inspection checklist. I like to look for any previous damage myself.
Feb 13 2017
Pros: Fast check out
Cons: Check out inside the terminal and not close to parking area.
Feb 19 2017
Pros: Went to pick up the car as directed from budget. When I went to return the car in Chicago to Budget, was told I needed to return to Alamo. Almost missed my flight. The desk should have informed me that I was renting an Alexis car from the Budget window.
Feb 22 2017
Pros: Best price for a very nice car. Alamo has friendly staff and both pick up and drop off were fast and efficient
Cons: It needs to be stated clearly about debit policy BEFORE you reserve a rental. Lady at desk was rude. I had my rental reserved for a week and then was just told no once I got there because I didn't have my credit card only had my Visa debit card along with plenty of money to rent. Had Hertz not been able to rent to me, and cut my rental down by $100, I would've been stranded. I literally had to search online for the policy after the fact that went over the debit/credit issue and it still was not stated in a manner for customers to understand that don't deal with renting regularly.
Pros: AZO is a small airport, i.e. no shuttle needed which is good.
Cons: It was difficult to find the Hertz cars in the dark, so I had to go back to the rental office and a Hertz colleague showed me the position at the parking lot. Maybe it would be a good idea to have the Hertz signs higher up at the parking lot.