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2.0
Pros:Our confirmed reservations were not honored. After driving for over an hour to location to pickup car we were told there were not available. Confirmed reservation were worthless.Cons:If we had gotten a car per our reservations.Reviewed Apr 14 2021
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10.0
Cons:It was great, there wasn't a line i was in and out. The gentleman upgraded me at no extra cost, some the best customer service I've had in a whileReviewed Aug 11 2020
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10.0
Pros:the older woman was helpful and i was pleasantly surprised to get a bigger car even though i had requested a kia or similar. since all she had on the lot was an Equinox i got that at the price i had planned to pay. Thank youCons:nothing. very happy with the serviceReviewed Nov 25 2019
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10.0
Pros:Fast and efficient service. Friendly staff. Excellent choice and condition of vehicles. The pick up location had a choice of vehicles we could take and when we indicated we have lots of luggage, the staff correctly suggested the Ford Explorer. Kudos to the staff.Cons:Perhaps there could be a small map with arrows indicating the exact drop-off location. Sometimes Google maps will not bring you to the exact location but somewhere there and in a city like Chicago, you have to figure out the exact spot by going around in circlesReviewed May 14 2019
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4.0
Cons:No one told us that 21 cannot rent a minivan. We wasted our time to rent this car. And i didn’t find how to cancel to reservation after the lady at the drop off location told us we can’t rent.Reviewed Jan 14 2019
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9.6
Pros:Great staff, easy to find.Cons:Instructions for after-hours key drop-off should be better.Reviewed Nov 28 2017
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4.0
Car Was Very Dirty!Pros:Ease of drop offCons:The car was gross inside and out. Cigarette ash and dirty inside. All the seats were stained and the trunk was full of wood shavings.Reviewed Jun 26 2016
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