Cons: The car has serious problem. A bad noise was heard from tires. It was old (higher than 55000 milage)....I really did not like that car.
Nov 29 2016
Pros: This was a great deal for what we wanted, and it was a smooth ride the whole way to our trip and back.
Cons: When we got in the car we noticed a smell of cigarette smoke. This happened before with other rentals after the person cleaning the car got out and the smell slowly faded away so we didn't think anything about it. But, to our dismay 9 days later we could still smell the smoke and felt like we smelt like a pack of smokers every time we got in or out of the car. Had to drive in winter with windows down to get the smell to kind of go away.
Feb 27 2017
Car was less than basic, price was too high compar
Pros: The pickup and drop off was straightforward and the car was clean.
Cons: The car (a Toyota Yaris hatchback) did not have power mirrors or cruise control, making a long road trip a bit of a pain. The car was also not very fuel efficient, getting about 25 mpg on the highway. While I would be okay with this if the originally quoted price ($93.39 total, with an expected $13.50 additional for an extra driver) was much lower than what I was actually charged ($162 total).
Mar 23 2017
Enjoyed great Employee's at Hertz CMI
Pros: Mainly the really great employees at the CMI airport location. Very helpful and went out of their way to help get a car ready for me. Got a nice upgrade due to issues with not having a car ready when I arrived. The car issue was higher management's fault and not the line employee - and they really did care and hustled to fix the issue.
Cons: Car was a fairly dirty on the outside, granted a white car in the winter, but apparently they don't clean outside of car before pickup. Also they did not have a car ready when I arrived despite an online reservation.
This was district level managements fault - and the local employees were able to get the next car to me quickly given the situation. Still had to take an extra hour than expected to get the car - this was in no part due to the local employees efforts however.
Apr 19 2017
Pros: I liked the customer service, nice people and great cars.
May 6 2017
Pros: Return customer service was excellent
Jun 1 2017
Good and bad
Pros: Overall feel of the Elantra was good. Comfortable seats. Liked the "blind spot" portion on the side-view mirror. The instrument panel was easy to read.
Cons: Outside of the car was dirty when I picked it up. Inside smelled like smoke. Not much get-up-and-go when trying to pass semi trucks. And, when I tried to fill the gas tank upon return, the tank wouldn't take gas. It was like the tank thought it was full and the pump would shut off. I gave up trying. The gal at the Hertz counter was very nice and did not charge me to have Hertz fill the tank. Also, I picked up and dropped off at an airport (Willard CMI) and had to pay for parking in the airport lot. It would be nice if Hertz (and others) would have spaces for those who opt to leave a car.
Jun 26 2017
Hertz resold our PAID reservation!
Cons: We encountered difficult to avoid circumstances, and were 2+ hours delayed in picking up our 9am PAID reserved car from the airport in Savoy/Champaign, IL. When we arrived, we were told that all their cars were rented, including the car we'd already paid for. The Hertz employee was incredibly unpleasant, and went so far as to ask, "If you made an appointment with a doctor, would you show up 3 hours late?" (We weren't 3 hours late.) Such a ridiculous comparison. If I were late for a pre-paid hotel reservation, I would NOT expect that the room would be resold. The woman working the CMI Hertz counter on the morning of Friday, June 23 LOST ANY FUTURE BUSINESS I MAY'VE EVER DONE WITH HERTZ.
Jul 23 2017
Pros: I rent cars often, and it's mostly fine.
Cons: I rented a car online and on the day to pick it up, but i ended up getting into the airport a couple of hours after I had put my rental down to start. By the time I got to the counter, I was 2.5 hours past my start time. The guy that worked there just looked at me and said, "Oh I'm sorry, but we rented your car since we thought you were a no-show. There are actually no other cars left here at the airport to rent." (It was a smaller airport.) Sure enough, nothing was left. Fine, understandable, but they still charged me for the entire week, saying "Oh, well this was a guaranteed rental." To which I said, "Well then if it was guaranteed, it should have sat in that parking lot for a week whether or not I came to pick it up."
So I got picked up, drove to the other side of town to the other hertz rental place which thankfully still had cars, and finally got one. The girl at the counter had to talk to a few people to allow me to switch my ("guaranteed") rental to that location, and then they ended up charging me a (small, but still) fee for changing the location. At that point, I was already half an hour late for where I was supposed to be and didn't have the time to fight it since I just needed to get on the road.
It all worked out, though a bit frustratingly, and it just caused a lot of trouble with schedule. In the end, I'm just frustrated that I got charged to move the rental. Not sure I'll be renting hertz in the future if I can avoid it.
Jul 31 2017
Cons: They gave away my car because I was 4 hours late to the pick up. I was commuting from another city with family, the reservation was fully prepaid, and I wasn't told I had to pick up the car within their 2 hour pick up window nor was that listed in my confirmation email. They eventually put me in a lower class car but overall not the best experience.