2.0 MediocreOct 26 2021
The counter staff, James, and branch manager were extremely rude. They added insurance and would not take off. And would not change length of rental. When we called central reservations to change length of rental they said we went over their head and they would not rent us the vehicle. So we were stranded and had to take Amtrak instead.
10.0 ExcellentSep 19 2021
the lady was very friendly. our first rental overheated and they switched us out right away. no problem. wonderful customer service!
2.0 MediocreFeb 8 2021
They allowed me to book and didn’t have any cars available. They called me 20 minutes before I was supposed to go pick it up asking me to wait until the next day to MAYBE get a car . I just flown into Champaign and I was left strandedThe organization and the staff . It was a terrible experience never again
10.0 ExcellentJul 22 2020
Staff was friendly and helpful!Hours are somewhat restrictive ... closing at 5p seems early!
8.0 ExcellentJul 10 2020
The car was about 1/8 below a full tank. And then the car showed that one of the rear tires was very low which I didn’t notice until I was off the lot but it made me a bit nervous while on the highway.
10.0 ExcellentDec 29 2019
The staff was very friendly and helpful.
4.0 OkayJul 28 2019
the car was under powered an it effected the mileage a lot resulting in me spending more money in fuelI could have gotten a better car the had better power and when I picked up the car the fuel tank was not full I had to fill it
10.0 ExcellentApr 30 2019
My rental was fast and trouble free. I thought Hertz was very organized and quick check in and out. Vehicle was new and clean, I didn’t have the same experience with Enterprise on my last rental. The rental rate was the lowest rate I could find.
10.0 ExcellentApr 8 2019
Pickup and dropoff were seamless. Great car for the price.
2.4 MediocreFeb 1 2019
No, I got to the rental place a little after my schedule time. I was renting the car to travel to Chicago . My car was in the shop. I arrived at the office. And they said sorry there are no cars for u to rent. We would have called u but didn't have your number. I asked if the other location had anyI reserved a car would have been nice is there was one for me when I got there. There wasn't and it ruined my way and plans and my friends were re depending on me to be there on time..