10.0
Pickup at Alamo Burbank was so efficient. Everyone was friendly and helpful; from the checkout desk to the car selection. Then at Alamo Fresno, the return process when perfectly thanks to Cameron. Thank you!Reviewed Jun 29 2026
review from![kayak]()
2.0
I did not receive this rental and was still charged for the insurance. Bad experience overall. I called the day before asked if I could use my debit card and to clarify insurance. Was told yes. I could use my navy federal card for this. Arrived- could not use it. Wasted my whole morning and had to take my personal vehicle. Then had to perform multiple services to my car for the trip and had to replace two perfectly good tires when I returned because of road conditions. Cost me and I STILL have not received a refund for insurance I never got. Scam.Reviewed Jun 27 2026
review from![kayak]()
2.0
Kayak is the problem. I never got an email or anything from them saying I had a rental even. I have used Alamo and they were great. Kayak is the problem.Reviewed Jun 27 2026
review from![kayak]()
10.0
Customer service was great, the vehicle was brand new ( actually 3 miles on the odometer. I extended my stay and again everything went smoothly! I’m a fan!Reviewed Jun 26 2026
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2.0
PoorReviewed Jun 25 2026
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10.0
Customer service agent cared and listened.Reviewed Jun 25 2026
review from![kayak]()
10.0
Our flight was 10 hours late but Alamo had the car we needed ready for us! The vehicle was in great condition and drop off took less than two minutes! Our experience with Alamo was great from start to finish!Reviewed Jun 24 2026
review from![kayak]()
10.0
Amazing! I love the car they gave meReviewed Jun 24 2026
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10.0
I’ve had fantastic experiences with Alamo. Thanks!Reviewed Jun 23 2026
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10.0
Great place to rent car from.Reviewed Jun 23 2026
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2.0
When you emerge from baggage claim at Palma airport, there is absolutely NO signage or instruction where to go for your Alamo/National/Enterprise car rental. It is as if they don't exist. If you're lucky and ask the right person, you'll learn that you need to drag your bags for 5 minutes to a transportation pickup area where their shuttle will drive you 10-15 minutes to an off-airport location. No signage anywhere to tell you this. Nada. Likewise when you return your Alamo/National/Enterprise car rental, allow plenty of time. There are a couple of gas stations at the airport but they can be busy. There is no signage at the airport to tell you where their return office area is located. Again it is as if they don't exist. Your GPS navigation is the only way you'll find it; there are NO signs. Allow plenty of time. Their shuttle will take 10-15 minutes to drop you at the transportation pickup area which again is a 5 minute walk dragging your bags to the terminal. Do not count on there being luggage carts when you get dropped at this area but you may be lucky. The shuttle does not drop you right at the terminal door. Other places, sure. But Alamo/National/Enterprise is a very inconvenient choice at Palma Airport. Not recommended. Pay a little more and go with Sixt etc.Reviewed Jun 20 2026
review from![kayak]()
10.0
Excellent!!! I got a beautiful car making our trip much better! Everyone I spoke with were friendly and efficient- We got to experience Seattle the way we wanted to!Reviewed Jun 19 2026
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