2.0
Frustrating. I'm a long-time Alamo renter (and fan). But we got into a car that REEKED of cigarettes, and immediately reported that. We were told "oh, we'll make sure to credit you for that." When we returned the car at the end of our rental, that hadn't happened (no credit at all, no notation on the receipt). We called, and were told that someone from Burbank would be in touch. When we got the call from someone at Burbank, it was as if he hadn't looked at the record at all, and his message was "well, when you return the car, we can ..." WHAT?? The car was returned DAYS before this call was placed. SO frustrating - and ... why did we get a cigarette-reeking car in the first place? Someone had clearly sprayed one or two pumps of air freshener in it, but that quickly dissipated. Very, very, very disappointing.Reviewed Dec 29 2021
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10.0
I was confused about the kayak insurance offered with the car rental in the kayak app.Reviewed Dec 29 2021
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10.0
Pros:very fast process to get the car.Cons:The car smelled. I had to open windows. It was mostly fine by the second day.Reviewed May 12 2021
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10.0
Pros:Yes/yesCons:NAReviewed Dec 6 2020
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7.6
Cons:Less expensiveReviewed Oct 13 2020
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10.0
Pros:The vehicle met our needs and then some.Cons:NothingReviewed Jun 17 2020
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10.0
Cons:The desk clerk gave me an option of a Suburban or a Ford Expedition. He recommended the Expedition based on gas mileage and comfort. We felt it was the right choice!Reviewed Dec 28 2019
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4.4
Cons:Airline cancelled our return flight and delayed our return one day. Called Alamo and asked to delay car return 1 day. Alamo representative said we could keep the car but the cost would go from $98.00 to $340.00. I offered to pay the one day rate of $60 for the additional day Chad said he could not do that and could not help. I drove to the airport and returned the car in a snowstorm. Paid the $98.00 and got a car from another agency. Beware of AlamoReviewed Nov 12 2019
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2.0
Cons:Did not have any cars when I went I arrived...with a reservation.Reviewed Oct 22 2019
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5.2
Pros:I expected the car that I rented..all the mid size cars were gone and they gave me a nice beautiful truckCons:We had to add an additional day on to our trip and you took advantage and charged $300 for the one extra day. It will be the last day...Reviewed Jun 10 2019
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9.2
Pros:Everything well very smoothly at check-in and was given the option for several different cars, which I liked a lot. Vehicle return went very fast with no surprises.Reviewed Apr 24 2019
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10.0
Pros:Staff was very friendly—gave me a pick of cars, and ended up giving me a better car.Reviewed Feb 9 2019
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