Find reviews that mention:
4.0
Pros:Both employees I encountered during kick up and drop off, were excellent in customer service. The gentlemen I spoke to when I called customer service to complain, was not helpful.Cons:The vehicle I rented was saturated with cigarette smoke smell. Burn holes in the seat.Reviewed Jun 21 2021
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8.0
Pros:Friendly and helpful staff a Hertz location at Wichita Eisenhower National Airport.Cons:This car rental was similar to two other car rentals I have experienced in Wichita during the past two months. Enterprise, Avis and Hertz all promised a minivan or large suv. Enterprise cancelled on me one day before I needed the rental, telling me two renters had not returned vehicles. Avis and Hertz only had smaller capacity vehicles available. It seems there exists a bait-and-switch approach to car rentals in Wichita, Kansas.Reviewed Apr 29 2021
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8.0
Pros:Pickup was good. Drop off not very friendlyReviewed Mar 7 2021
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8.4
Pros:Good experience, no hassleCons:NothingReviewed Jan 29 2018
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5.6
Wow does this company nick and dime you!Pros:The car and pick-up/drop-off were fineCons:The original price online was 49.90. When I added some insurance and prepaid the fuel, they levied a whole bunch of taxes and fees and it added $125 to the rental. Maybe all car rental places do this kind of stuff but, wow, was I disappointed with how much they charged. Would not rent from Hertz again. Customer service was very rude and impatient as well. What a disappointment!Reviewed Sep 12 2017
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2.0
Cons:Charged the wrong amount. charged me more than was agreedReviewed Aug 5 2017
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9.6
Beware of pet policyCons:Took my cat on my trip. They told me they have a no pet policy after I returned the car and wanted me to pay extra for clean up. I cleaned the car and they did not charge me extra. They also mentioned they have a no smoking policy. There are no no smoking stickers in the car (I don't smoke, just an observation). I looked through the contract. It does state no smoking but I did not see anything about pets. I normally return a car fairly clean so I probably should have cleaned the cat hair in the car in the first place to be honest.Reviewed Jul 25 2017
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9.6
Easy rental dealsPros:Great gas mileage. clean, nice ride.Cons:No free place to park my car while renting.Reviewed Jul 5 2017
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10.0
No insurance neededPros:Everything about the car rental was awesome - just wish I didn't waste my money on the insurance. The agent was helpful and friendly. Pickup and drop off both went quickly and without a glitch. It was very nice having the cars right at the airport rather than needing to be transported to an off site location!Reviewed May 18 2017
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2.0
Cons:A flight was delayed from Chicago to Wichita. I called and talked to Hertz at 10:30 pm and they told me someone would stay at the airport so my candidate coming in would have a car. The candidate ended up at the airport at 2:00 a m and Hertz was closed so he rented a car from another company. I have not figured out to get a refund.Reviewed May 3 2017
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10.0
Pros:Nice people, good pricesReviewed Apr 30 2017
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7.6
Tank wasn't really full at st startCons:While the gauge read full, the gauge dropped 3/8 in 60 miles. I topped it up to determine mileage. 15.8 mpg. It was not full at start. Rest of trip was 24 mpg, in line with what I expected. Previous driver did not top off, and hertz didn't check it obviously.Reviewed Apr 1 2017
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