10.0
The Hertz staff was willing to help , very friendly. I had no issues , will rent from them againReviewed Mar 19 2023
review from![kayak]()
10.0
Van a little old (30K miles), Price expensive.Reviewed Mar 15 2023
review from![kayak]()
6.0
I'm renting many vehicles this summer and none with Hertz b/c of the price. I got a car for 9 days that costs only $200 more than what I rented for less than 48 hours. The brakes need work on the van we rented as well.Reviewed May 23 2022
review from![kayak]()
6.0
Too many stupid fees in the end and very expensive for 2 days. The drop off guy had a bad attitudeReviewed May 19 2022
review from![kayak]()
2.0
Never had the rental. There was no one at the counter to give me the car that I had already paid for. Hertz took my money and abandoned me.Reviewed Jan 3 2022
review from![kayak]()
4.0
Pros:Both employees I encountered during kick up and drop off, were excellent in customer service. The gentlemen I spoke to when I called customer service to complain, was not helpful.Cons:The vehicle I rented was saturated with cigarette smoke smell. Burn holes in the seat.Reviewed Jun 21 2021
review from![kayak]()
8.0
Pros:Friendly and helpful staff a Hertz location at Wichita Eisenhower National Airport.Cons:This car rental was similar to two other car rentals I have experienced in Wichita during the past two months. Enterprise, Avis and Hertz all promised a minivan or large suv. Enterprise cancelled on me one day before I needed the rental, telling me two renters had not returned vehicles. Avis and Hertz only had smaller capacity vehicles available. It seems there exists a bait-and-switch approach to car rentals in Wichita, Kansas.Reviewed Apr 29 2021
review from![kayak]()
8.0
Pros:Pickup was good. Drop off not very friendlyReviewed Mar 7 2021
review from![cheapflights]()
8.4
Pros:Good experience, no hassleCons:NothingReviewed Jan 29 2018
review from![kayak]()
5.6
Wow does this company nick and dime you!Pros:The car and pick-up/drop-off were fineCons:The original price online was 49.90. When I added some insurance and prepaid the fuel, they levied a whole bunch of taxes and fees and it added $125 to the rental. Maybe all car rental places do this kind of stuff but, wow, was I disappointed with how much they charged. Would not rent from Hertz again. Customer service was very rude and impatient as well. What a disappointment!Reviewed Sep 12 2017
review from![kayak]()
2.0
Cons:Charged the wrong amount. charged me more than was agreedReviewed Aug 5 2017
review from![kayak]()
9.6
Beware of pet policyCons:Took my cat on my trip. They told me they have a no pet policy after I returned the car and wanted me to pay extra for clean up. I cleaned the car and they did not charge me extra. They also mentioned they have a no smoking policy. There are no no smoking stickers in the car (I don't smoke, just an observation). I looked through the contract. It does state no smoking but I did not see anything about pets. I normally return a car fairly clean so I probably should have cleaned the cat hair in the car in the first place to be honest.Reviewed Jul 25 2017
review from![kayak]()