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Our room smelled funny and the price was high. To top it off there was no breakfast served so that makes this not a kid friendly place to stay.
Service and amenities were top notch for 4 star hotel! The bed and pillows were down right awful. My wife and I tossed and turn the entire night.
We had great stay. Service was great. Quick hard line internet for my laptop. They had a couple small events going on but everything was smooth and under control. Great friendly service.
Lobby area was very nice and modern. Staff were very friendly and the facility was clean. Stayed on the 2nd floor Nd the entire floor smelled like it was an old smoking floor. We had a non-smoking room but it also smelled like it was an old smoking room. In addition, the bed was lumpy.
Wish breakfast was included in the price. This is something most hotel guests expect these days, so we felt sorta sucker-punched when we were charged for breakfast. Service was good, but hotels pretty much need to include breakfast now in order to be competitive. Probably wouldn't stay at a Hilton again because I don't want to pay extra for breakfast.
At least I had a roof over my head. Was not advised of renovations being done throughout. My room was surrounded by workers that enjoyed starting at 7am by banging on everything. Sleep was also disturbed during the evenings. Complained 4 times. Never asked for money back etc...but reconsidering.
the proximenty to business and highway hotel was dirty and seemed to not be kept up..... Saw several things that just did not reflect pride of ownership...
Nice and clean
Room and service were excellent. Room had obviously just been remodeled
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
Great customer service elegant rooms awesome price
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
quiet, beds were very comfortable Very big. Long walk to the elevators
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
Location was good. Parking was good. Room was not good. Lack of amenities. Unclean bath tub, non working main light, non working washroom exhale fan. Won't opt for hayatt again.
Employees were all very friendly and helpful. Thin walls.
Nice bed, and desk to do work. Rooms dated and need remodeling, food is over priced
Comfortable bed. Left earlier than planned and did not receive a refund.
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
The room was absolutely amazing! It was HUGE! The bed was beyond comfortable! The entire staff was very friendly and helpful, they really seemed to take pleasure in helping me with any questions I had. Oh...and the breakfasts! Quite possibly the best breakfast I've had at a hotel, huge variety, and items vary from day to day. I wouldn't think of staying anywhere else when in Texas.
Free no-fuss wifi
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
The cookie They gave me a dirty room to start and then were rude about it
The room was extremely clean, nice and spacious. The bed and couch were comfortable. The bathroom was very clean. The walls are TOO THIN. Neither one of us slept because we could hear EVERY SINGLE WORD of conversation the people staying in the room next to us were saying. They were not shouting, only speaking, and we could hear them. They talked all night long and smoked cigarettes, which we could smell through the adjoining door located at the back of our room. We would have had a perfect stay, but this seriously negated any good experience we may have had. And the hotel charged me an extra $12 from what my original booking was priced at. They did not inform me of this and I had to find out by looking at my bank account and calling them. I received some lame excuse about them having issues with credit card fraud, so they overcharge your card for their safety. She told me after 3-5 business days, my money should come back into my account. Thanks for informing me of this, Hilton. She completed her statement to me with "this is an uncommon hotel practice". Dumbfounded, I ended up thanking her for taking my money and confusing me. Needless to say, I will NOT be returning to this hotel ever again.
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
Staff was very friendly and helpful. Loved everything
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
Very clean! Very nice! The food prices were a bit high but very convenient.
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
I'd recommend this to anyone
Well priced Gym & Pool but no hot tub/ spa/ or sauna
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
Very cool area I loved it all
The bed. Slept like a koala. There was also a really comfortable chair. The shower was hot, great feel to it. Also, the breakfast. Goodness me, the breakfast. The lack of a mini fridge. I like to chill my drinks over night. Strange pictures of men in the room. My sister covered one up because she felt it was looking at her. The hot tub wasn't working.
The clerk was extra friendly which makes you want to stay at the hotel. Price/location was perfect. Breakfast charge added but didn't see anything other than bistro that charges too.
Rooms looked fresh & clean and beds were comfortable. Staff was friendly and helpful. Noticed mold on the shower curtain. Menu at the cafe in the lobby was somewhat overpriced.
Location Food wasnt the greatest.
The area for other activities There was no glasses in the room. ..call the front desk..No glasses was ever deliver to the room..I call 2 times. There was no drinking glasses in the room
The room itself was excellent and you could easily see it was recently updated. The staff at check in was excellent. We were taking a mid-week trip and comparatively to other rooms in the Dallas/Addison area this room was cheaper than any of the others in the surrounding. The biggest issue we had was that after arriving at the room I went to the restroom and flushed the toilet....it flooded. So within about 15uminutes of being in the room for the night we were having to go down stairs to change rooms because of the issue with the toilet over-flowing. The staff was very apologetic and moved us across the hall to another room...I unlocked the door and the a/c unit was banging and thumping so loud my wife could hear it from the room across the hall. So again I went down stairs and had to change rooms. Again, the staff didn't give me any issues and changed the room without any questions. So as far as what the staff could do given the situation I couldn't have asked for much more. Still an aggravation that when all was said and done I ended up in 3 different rooms.
Beds, shower breakfasts cleanliness
Rooms were clean Staff was friendly and prompt Room linens and equipment seemed old We had breakfast included in our hotel package, all it was: a bagel and orange juice
Good on everytin All good
Everything was great! The elevators are extremely slow.
A great place. The suite is comfortable and the bed is one of the best. The layout is superb.
Front desk staff were very welcoming and personable Beds too firm for my liking
I booked this stay on Kayak.com. We stayed 3 nights. My visit was a very pleasant one; the staff were very helpful and friendly, rooms were clean, and breakfast was nicely prepared. I even enjoyed the shampoo and conditioner! The hotel was easy to find, and in a very nice area. There are many places to shop and eat close by.
I liked the friendly staff,how they made u feel welcome they asked is everything ok.I liked that it had its on bistro on the inside to get food and drinks.I liked the inside when u come in it felt warm and inviting.I would enjoy coming back to this hotel!!The room was clean!! The bistro didn't have enough food they had on the menu and the outside needed to be updated.
Very good price for a well-maintained, older hotel. Hotel is very clean. We enjoyed our stay.
Rooms very clean and one of the quietest stays in a very long time. You can hear a pin drop! Needs a continental breakfast. All the best hotels have this now.
facilities were great housekeeping should have been more available. They only came once in the morning and never again so wasnt able to get room clean for the rest of the weekend.
I booked this hotel because of it's great location. It was close to shopping, we went to North Park but Galleria is closer, and great food. There was plenty of room in our two bedroom suite for my daughter, her two friends and another adult. It was very quiet and we would stay again. There was construction going on which limited parking. It was raining and the sidewalk flooded so we had to walk up stairs to avoid where it had flooded.
Good location, great free breakfast. Kitchen was nice Facilities look worn, needs new carpet. AC was barely adequate, wouldn't handle the cooling if you come and go much. The fold out bed was not comfortable at all.
I loved the room. Spacious. Separate living and sleeping areas. I didn't know I was going to have a kitchen! The place made me feel like I was at home and the staff made me feel like a king. I was at a conference at a nearby hotel where I would have paid more and gotten less. I will definitely return!
The location, the friendliness of the staff, the cleanliness, the ample breakfast as well as the size of each unit. The units were also cleaned very fast. We will surely come back again.
It was a winter night and the heater had not been turned on until I arrived. Most of the night the room was very cold and it took over 8 hours for the heater to heat the room. Three story facility with no elevator. I had to carry my luggage to the top floor and had no idea hotels were allowed to have multiple stories with no elevator.