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When I called the front desk at 1am because the occupants of the room next door were loud, it was taken care of immediately. Loved the complimentary WA post and NY Times newspapers in lobby. Couldn't change us to a King Bed room vs. Double beds. Seemed like we were less-well treated because of booking on a 3rd party site. Could hear loud, raucous and profane conversation and laughter, woke me and my family up 3 times during the night, finally at 1am I called downstairs. Seemed to be blood spatter/stain on one of the sheets. Complimentary coffee urn in lobby was empty the one morning I noticed it - at 10am. ?! Was quite a distance from the main shopping and restaurant area, though we did have a nice meal at an Asian restaurant nearby.
Very clean, modern amenities, friendly staff. The only hiccup was that construction closed the main entrance and parking garage entrance. It was easy to find the curbside valet parking, but the sign pointing straight for self-park was woefully inadequate (one needed to drive about a half-mile farther and then make two right-hand turns (only the second of which had a sign) to go in the back entrance. Similarly, it was not at all clear where the entrance was -- there was only the name of the hotel restaurant over it and inside. These problems will disappear in a few months when construction wraps up, but in the meantime the last problem I expected was being able to enter the hotel.
location was great 1 block walk to center of town FREE INTERNET did not offer free breAKFAST
We liked the valet service and car parking. It was a short stay and we appreciated having food avialable at the morning buffet and at the bar. We left the area after our grandson received an award at Commencement, but needed an extra hour before checking out. Thanks
The staff was terrific!
Nice hotel, great location for Annapolis. You could walk from the hotel to downtown in under 10 minutes. Great hotel shuttle that would drop you off anywhere you want in downtown.
Great service. Used concierge for special requests and everything was wonderful. They were very welcoming and accomodating.
Sfaff was friendly and nice. Location was great. Room was a bit small for the price.
I liked the location close to downtown Annapolis and the football stadium. Staff gave good directions to get to the stadium and when. Families of Naval Academy grads were welcomed warmly No
Location The $200 per night price seemed too expensive for the room. We had a view of a back alley and the room, although very clean, was only average. The hotel was hosting a dog convention and I did not like the thought of sleeping in a bed that probably had been used for dogs to sleep in. Also there was a doging barking on Sunday morning. Not fun to wake up to.
Large room: easy check in. Staff was friendly Not much in the at of amenities and older furniture but in expensive for a one night stay
Within walking distance of Annapolis waterfront and restaurants. Also had trolley service to downtown and Navy stadium. Rooms neat and comfortable. Older HVAC and bathroom fixtures but worked well. Bed was comfortable Pillows were hard to get use to. One too hard and one too soft. Only real negative was valet parking. Parked my car under a tree in uncovered lot for two (2) days and it had sap, leaves, twigs, etc. when brought out. For $20 per day, I expected better.
Good location. Attractive street apearance The room was tired and musty as if there had been water damage that had not been treated. In the morning I awoke to cockroaches in the bathtub and on the bathroom floor
Location was near some really great restaurants and walking distance to the harbor. This hotel is in need of an upgrade- wallpaper was peeling off the wall or large chunks were missing, the beds were lumpy and so squeaky, carpet was stained, and the walls were paper thin.
Convenient shuttle service to downtown Bed was uncomfortable and led to a stiff back the following morning
Excellent location at a great rate! Noticed an employee drinking at the bar and working the front desk.
This hotel is beautiful and is so close to downtown Annapolis, the State House and many other historic attractions. The Navy Stadium is also a short walk away! I have stayed at this hotel 3 times in just over a year and would happily recommend it to others!
Everything! Amazing service. Wish we were told that our only option to park our car was valet and that we would have to pay for that. I don't think we should have to pay if that's our only option
The room was huge and the location was great The room needed an update.The carpet was stained and the furniture was falling apart.
Location and cleanliness Bed was borderline too soft/saggy. Musty smell when walking in and AC was off on a very hot day so had to leave the room for a while until it cooled.
very good location coupled with free shuttles to town was nice. the bill i received from the hotel was lower than what Kayak charged.
Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff. Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
There were no towels in my room. I called 4 times to ask for towels and got no answer.
The bar Room was dirty staff unprofessional
Check in was easy, no hassle. The room was nice, what you would expect for the price. The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor
close to the airport very comfortable bed free coffee non smoking-supposedly some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
Friendly staff, clean rooms, comfortable beds, convenient to airport No continental breakfast
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.
Nothing This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.
Clean, modern, sleek. Will keep boing back.
The room smelled nice. I paid $5 for a bottle of water and a yogurt. I wanted cereal but they didn't have milk.
Great room, good wifi The reservation through kayak was messed up. Took a couple hours for hotel manager to get it squared away and check us in. This was very frustrating after a long day of travel. Will really question using this reservation approach in the future.
Everything was bad about this hotel from the staff to the room. If I was staying for more then one night I would have left the hotel and went to the hotel across the street.
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
The staff was great. Very friendly and polite. Very good food in the restaurant. The availability of the shuttle to take people to and from the airport or to the metro stop was a big plus.
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!
Great hotel, friendly staff, clean and comfortable rooms, easy access to Arundel Mills, Baltimore and D.C. I had a great time.
Staff was incredible Elevator didn't go all the way to the top floor where we were staying
Everything about the hotel met expectations and the price was reasonable. The restaurant and bar are best avoided. Overpriced and poor service.
Very cleanrooms, nice pool and gym facilities. Bartender using hands in condiments after blowing nose and eating a sandwich. Server in restaurant used hand too. Very gross! Pool area large indoor, nice area.
We really liked our room and also the amenities within the room, the closeness to the mall, the complimentary shuttle and also the free parking. Very early check-out time.
The hotel was way beyond my expectations. It was the perfect place for our wedding anniversary. The customer service was great as well. The room was gorgeous with a contemporary look. Great location-close to the mall and every restaurant you could think of, but in a quieter location further down the road. Could be a bit noisy in the morning. Walls are thin and you could hear what was going on in other rooms/hallway.
beautiful, well maintained. restaurants and bars good, excellent location. not. thing. beautiful.
I loved the staff. They were what all hotels would want . The staff was always chearfull and willing to help you out. Great job everyone !
Well run, good facilities, professional service. An excellent value.
The location of the hotel with the courtesey shuttle with a five mile radius is excellent. The location is less than a mile from Arundel Mills shopping, Maryland Live Casino and less than five miles to BWI airport. The hotel check-out time is 11am, which isn't a problem, however they expect you out around 1030am. My wife and I were awake waiting for a weather report and knocks on the door from housekeeping began the barrage of knocks at the door, phone calls, asking when we're checking out. Respecting hotel policy wasn't an issue, but most hotels start the call thirty minutes after check-out not before. If we dined in the hotel for breakfast the outcome would've been the same because the restaurant is small and the staff is small for the amount of guest. They provided a breakfast coupon for the restaurant, but decided to pass because of the wait, so the staff was rude with the two following housekeeping members and the front desk attendant calling after that.
Breakfast was amazing and our $15 (1pp) coupons covered breakfast. The inside resturant was really clean and i loved the fire place. The wings i ordered in room service were good but i have to order them crispy so they weren't super soft and their potatoe wedges are huge and were not what I was use too at all. On the executive floor they have a snack room for anyone on floor 7. The snacks were great: muffins chips candy sodas tea coffee hot cocoa water pretzels etc. the room was 255 for just one night on that level....the room was clean but small, the hotel is eco friendly. There are a few other restaurants within 5min of the hotel if you don't like the indoor or attached one. The room rate is over priced thats my only complaint. The hotel is over priced, and the walk from the garage to the hotel can be a bit much if you have alot of bags.
Staff was friendly and allowed for a late check out. Shower had good pressure. This hotel is very dated. AC is extremely loud so if ours turned off we could hear units running from other rooms. Soap was not very soapy! Carpet is old and the room in general is in need of new furniture and paint. No air circulating in the bathroom. Indoor pool is very small. If there was more than my family in the pool it would have been crowded. Also the water seemed clean but it was cloudy, which is usually an indication of chemical imbalance. It was easy to get into town but I wouldn't stay here again.
Hotel was clean, staff friendly and professional. Breakfast was ok, but nothing exceptional
The staff was wonderful. The breakfast better than most. They were re-carpeting. I have issues with the smell of the glue. They tried to accommodate me. At one point they even moved my room to another area. It was frustrating as I had booked there for the pool and workout room and could not access them for a number of days because of the glue. I would not have booked there if Had realized they were carpeting.
Rooms were well furnished and comfortable Breakfast was awful and the lack of ventilation in the baths made no sense.
Booked and paid for a king room and was given a double
they did not have a record of our room reservation made through booking.com when we arrived, but there were 5 weddings at the hotel that weekend and they found us a room, same type as the one we had reserved.
The room was clean and nice overall. Loved how they accepted our pets. Sheets had a few stains and needed to be changed. TV service was out for the first few hours we were there. No breakfast
Everything was okay so far
I was disappointed that there was no microwave or fridge in my room. I ended up moving and paying another ~$12 to get them. Otherwise fine.
The front desk clerk was exceptional. The first room I had had a small odor and what appeared to be mold. I went to the front desk and they moved me to a new room and he gave me a snack to boot
I liked that my check in went very smoothly and the room was pretty decent. We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.
Scott at front desk was very professional and helpful. I was looking for a place near the airport for one night and with shuttle service to and from airport and not too expensive. The shuttle service also drove me to dinner and picked me up after.
New room with desk for work. No frills.
Clientele....there was an aggressive panhandler roaming the grounds. Whether they were or not, some guests seemed to be living there semi-permanently. Although the rooms have been redone, the motel seems dated. The clock was difficult to figure out as to how to set it. There seemed to be people roaming around all evening.
very disappointed with the transportation to and from the airport, as we chose to stay here because of an early morning flight from BWI
Clean room Quick staff
Good staff No breakfast
All essential, very clean. The employed charmers.
Shuttle service Not having breakfast for free and it was expensive to buy given the quality.
The restaurant within the hotel was great. Really good food and service. The lobby was also very welcoming, and the rooms, as well as the hotel overall, were very clean.
The bed was comfortable and the room smelled and looked clean! I was impressed.
I loved the cleanliness of the room and that it was large enough for two people to sleep comfortably. The furniture and room environment seems kind of dated.
Room was clean and close to the airport.
I loved it. I woul be staying there again real soon, breakfast was great, I had a comfortable sleep everything was amazing
Very clean and comfortable.
Welcome when first arrived. Good location. Good price. Room was well appointed, roomy and clean. Just right - bar, food, just the right size. Had to leave after the weekend.
Comfortable, clean hotel with professional and helpful staff. Room keys got demagnetized twice during our two-night stay, bit of an inconvenience when carrying luggage and whatnot upstairs, then having to go back down. Staff were helpful and apologetic in fixing the problem.
I was pleasantly surprised by the comfort and cleanliness of this hotel. It was a great deal, the staff was extremely professional and attentive and the room was clean and comfortable. Definitely staying here again!
Very nice hotel and the front desk agent was very nice. The shuttle driver on the 7:30am shuttle was great very friendly. They need to cut the trees around the sign on the street. It was a little hard to see.
Clean and comfortable but a bit pricey.Shuttle service to BWI should be more frequent
Friendly and professional staff. Could use some additional staff in the lounge.
On site restaurant and bar. Decor was very elegant.
The rooms were clean and beds were comfortable. Pool did not open until 3:00pm. (Traveling with kids and main reason for choosing hotel was pool.) Cafe with coffee bar was closed. Very limited convenience items available for purchase. No gift shop. Room had very bright flashing green light all night.
Great location, nice staff, and very clean. There are no charging stations in the room. They do not have USB plug-in stations so don't forget your charging base.
I liked the bed the most.I wish i couldve taken it home!it was very soft,puffy and clean.Also very high quality. well food should have been included. even if it was more expensive but it would saved you the hassle,and wel trips with the shuttle for those who dont know Baltimore. it was free within 3 miles but i didnt know what i would find to see within 3 miles.(because i know nothing about baltimore)
Checking Out!!! Room not ready, Rude staff, didn't feel welcome, Polystyrene cups in rooms. Breakfasr area looked like a tornado had passed through. Foods not labelled. Staffs outfits needed an iron.
Modern look of the room. Water in the room. The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.
This guest did not leave comments about this hotel.
the location was perfect. they had a free shuttle from airport and free parking. nothing
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The restaurant/bar The sheets were very scratchy. The bed was not soft. Not what I have come to expect from Sheratons. Did not get a good nights sleep because of it. This is important to me. I would probably choose another location next time I'm in the area.
The hotel was convenient to the activities I partook in. This was not a 3.5 star hotel. The bathroom was not up to par. The shower had cracks in the tile and had mildew spots in the bottom corners
Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever
Great location The room wasn't as clean as expected
Proximity to restaurants, the airport and the mall for shopping. The friendly, knowledgeable staff is a bonus. Nothing that would keep me from not coming back.
The staff and manager went out of their way to make our stay great.
Really should be rated a 4 star. Nice newer Sheraton, very clean driving and updated property.
The breakfast was wonderful. The staff was friendly. The room was dirty and outdated. The bed was a hard slab.
The Staff were very friendly and helpful, especially Donna, our van driver. The breakfast had lots of hot and cold choices. The fruit was fresh. It was a 5 minute drive to the airport.
Great front desk person. Adequate breakfast. The facilities were tired and needed freshening.
Room was clean, bed was a bit too hard for us but it is in a great location and property appears to be well taken card of. Very busy due to proximity to airport. Shuttle was prompt in pickup and drop off at airport. Day driver during weekdays of shuttle was very friendly and could teach front desk how to treat guests. Saw little hospitality from front desk staff. No welcome to Hampton Inn or thank you upon check out. It takes so little to show you appreciate your guests.
It was clean, quiet, and their free shuttle was super convenient. Breakfast was good also.
Staff was friendly, rooms are modern and very clean. Super comfy bed and pillows
I was picked up at the airport by shuttle late at night and taken to the Hampton where I was promptly checked in with no problems. My room was quiet and restful. I was alone but felt safe and comfortable. Breakfast the next morning was complementary and good. Everything was just what I needed. Nothing.
The Hampton Inn Baltimore-Washington gave us a free shuttle to the airport and back when we returned. This was very convenient and appreciated. No complaints.
Very noisy from the jet traffic. Heat pump 3' from the bed went on every three minutes and ran for just one. Making a third party reservation deleted the free parking for our trip. Manager forced us to move the car to long term parking off site even after offering to pay extra....unbending. Totally unsatisfactory. I cannot recommend Hampton, they have lost me and my company personnel as a customer.
Affordable price. comfortable and clean room. Nice hot breakfast. Counter in the bathroom had an odd stain in the granite on it clearly wasn't dirty just kind of odd.
My wife and I started at the Robert Johnson House for a weekend trip to Annapolis. The hotel was well located, and pretty nice. Overall, I liked the hotel. If I'm ever going to stay overnight in Annapolis again, I'll likely stay in one of the Historic Inns again. The cable didn't get a good signal, though. After a day of walking, I wanted to relax and watch TV, but the picture and sound kept cutting out. Luckily I can watch Netflix in my phone.
Convenient location, lovely decor, comfortable beds. Walls are thin; at 1am I had to turn on the A/C to muffle the noise from others. Couldn't find any staff when attempting to check out.
privacy...historic...very well run & would stay with them again what brings my rating down is their restaurant, "The Treat of Paris". it is a poor, poor restaurant that represents itself as historic/romantic fine dining when the food was half rate at best. service tried, but it seemed their was a lack of management to oversee it (basic service, issues with food temps, food coming out cold). it's areal Shane that such an established institution as this restaurant has been badly managed to the point of just surviving on its laurels..even the locals tried to warm me that these days it's a tourist trap
Loved the location! Our door was old and kept sticking so we had to shoulder the thing open. Confusing were to park or the whole valet system. No breakfast at the marlyland inn.
Best location! Young girl who checked us in was rude. She did not make us feel welcomed at all. I felt like I was on an assembly line when she went through her check-in speech. We stayed at the Maryland Inn. It has potential but when we walked in our room it felt like a dorm room. Just a bed and a dresser TV, and window AC unit. There was no artwork on the walls. Also, they must be renovating because when we got back for the evening the entire lobby and second floor smelled of oil based paint
The room was beautifully decorated and comfortable Our sink repeatedly expelled gas and grime from the drain. We were in Room 318 of the Maryland Inn. It is a triangle, with the bathroom at the top point, and busy streets on two of the sides of the main room. The street noise was very loud from both sides which made it hard to relax or sleep. It took us 45 minutes to get our car from valet parking the first morning we were there.
Everything. Downtown is amazing. Favorite place to go. Go 3 or 4 times a year. Nothing.
They provided cookies, hot cider and hot chocolate in the lobby for guests the first night I stayed, which was a nice surprise. The location was incredible to walk around the city and to the Naval Academy. The closest parking was several blocks away, and with old brick sidewalks I couldn't roll my suitcase. I had to carry it. Plus, there weren't the cookies and cider the second night. I'm not sure why and I was kind of looking forward to them after the first night. The room and bathroom were very tiny, too much of the room was taken up by furniture. I had to turn sideways to get past the bed and dresser to get to the bathroom. Also, the pillows weren't comfortable at all, they were too soft.
Location, amenities, atmosphere
In this hotel you feel like home. The hotel staff treats people as a family not as a customer. None
The initial willingness to look into both reported problems of the bed and mildewy tub. Uncomfortable springy mattress in sleep soda - which was replaced by a rollaway for one. The two long presence of mildew around the tub was a turnoff. Despite complaints, the attempts to treat were completely futile. They could try and be more creative with the protein breakfast offerings.
I thought it was a fair value , clean, and a fairly convieniant location
The Quality Nothing.....
easy check in close to highway into the city Clogged sink, very loud, poor appliances our iron and hair dryer barely worked and when asked about it they said it was functioning as normal.
very friendly - willing to go the extra mile for you
My toilet kept getting clogged and my tv wouldn't turn off and couldn't change the channel
The room was a nice size. No one should be booked in the room I stayed in. The air conditioner compressor interrupted my sleep throughout the night. Also, I wondered why I was placed in a room clearly designed for persons with disabilities. When I made the reservations I was simply told it was a King. It didn't appear (based on the peep-hole location in the door, and "door bell" that there were other rooms like that nearby.
Room was ready at checkin. Front desk was helpful and quickly got us on our way. Liked the noon checkout. So many hotels are 10 or 11AM. Room was not as appealing as online pics. It was ok and we only stayed one night so it was manageable. Hotel was full and we were on the first floor. There seemed to be a lot of hallway and outside noise. Bathroom wasn't super clean either.
the bathrooms are very small and there is no fan in the bathroom. The price was high for getting nothing but a room. No breakfast included.
Rooms are clean and well kempt. The night desk would have been more welcoming if they were actually genuine in greetings and didn't show displeasure in answering questions beyond their informational spiel. I had already traveled most of the day and really didn't appreciate the unpleasantness at such a nice hotel.
location is close major highways price is ok. check in is to late in the day was there less than twelve hours. no coffee in lobby or newspaper on weekends.
breakfast was good; staff was friendly and accommodating; the location is excellent, with a very nice plaza/center of restaurants and shops within walking distance; we didn't make it to downtown Annapolis, but it is obviously also very close. the biggest negative was the dampness of the room - we stayed in July and it was really hot outside, and while the AC in our room made it cool, it also made it really damp, which ruined the stay for my wife. when we first got there, I had booked a room with two queens, and they initially put us in a one bed queen - not a big deal, just a minor inconvenience that was fixed immediately. also, one of the days they failed to clean our room and provide new towels, so I had to walk to the front desk to ask for more. the exercise room is very small: two or three treadmill/ellipticals, one exercise bike, and dumbbells up to 35 or 40 with little space to operate (no bench or racks of any kind); no pool
MY STAY WAS ENJOYABLE. HOTEL WAS CLEAN AND COMFORTABLE . STAFF WAS PLEASANT. CHECK - IN WAS FINE. BREAKFAST WAS A VARIETY AND GOOD. VERY CONVIENT.
EVERYTHING WAS VERY NICE.!!!!!