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Large room: easy check in. Staff was friendly Not much in the at of amenities and older furniture but in expensive for a one night stay
Excellent location at a great rate! Noticed an employee drinking at the bar and working the front desk.
Convenient shuttle service to downtown Bed was uncomfortable and led to a stiff back the following morning
The room was huge and the location was great The room needed an update.The carpet was stained and the furniture was falling apart.
Location and cleanliness Bed was borderline too soft/saggy. Musty smell when walking in and AC was off on a very hot day so had to leave the room for a while until it cooled.
Location was near some really great restaurants and walking distance to the harbor. This hotel is in need of an upgrade- wallpaper was peeling off the wall or large chunks were missing, the beds were lumpy and so squeaky, carpet was stained, and the walls were paper thin.
Everything! Amazing service. Wish we were told that our only option to park our car was valet and that we would have to pay for that. I don't think we should have to pay if that's our only option
very good location coupled with free shuttles to town was nice. the bill i received from the hotel was lower than what Kayak charged.
Within walking distance of Annapolis waterfront and restaurants. Also had trolley service to downtown and Navy stadium. Rooms neat and comfortable. Older HVAC and bathroom fixtures but worked well. Bed was comfortable Pillows were hard to get use to. One too hard and one too soft. Only real negative was valet parking. Parked my car under a tree in uncovered lot for two (2) days and it had sap, leaves, twigs, etc. when brought out. For $20 per day, I expected better.
This hotel is beautiful and is so close to downtown Annapolis, the State House and many other historic attractions. The Navy Stadium is also a short walk away! I have stayed at this hotel 3 times in just over a year and would happily recommend it to others!
location was great 1 block walk to center of town FREE INTERNET did not offer free breAKFAST
The staff was terrific!
When I called the front desk at 1am because the occupants of the room next door were loud, it was taken care of immediately. Loved the complimentary WA post and NY Times newspapers in lobby. Couldn't change us to a King Bed room vs. Double beds. Seemed like we were less-well treated because of booking on a 3rd party site. Could hear loud, raucous and profane conversation and laughter, woke me and my family up 3 times during the night, finally at 1am I called downstairs. Seemed to be blood spatter/stain on one of the sheets. Complimentary coffee urn in lobby was empty the one morning I noticed it - at 10am. ?! Was quite a distance from the main shopping and restaurant area, though we did have a nice meal at an Asian restaurant nearby.
I liked the location close to downtown Annapolis and the football stadium. Staff gave good directions to get to the stadium and when. Families of Naval Academy grads were welcomed warmly No
Sfaff was friendly and nice. Location was great. Room was a bit small for the price.
Very clean, modern amenities, friendly staff. The only hiccup was that construction closed the main entrance and parking garage entrance. It was easy to find the curbside valet parking, but the sign pointing straight for self-park was woefully inadequate (one needed to drive about a half-mile farther and then make two right-hand turns (only the second of which had a sign) to go in the back entrance. Similarly, it was not at all clear where the entrance was -- there was only the name of the hotel restaurant over it and inside. These problems will disappear in a few months when construction wraps up, but in the meantime the last problem I expected was being able to enter the hotel.
Nice hotel, great location for Annapolis. You could walk from the hotel to downtown in under 10 minutes. Great hotel shuttle that would drop you off anywhere you want in downtown.
We liked the valet service and car parking. It was a short stay and we appreciated having food avialable at the morning buffet and at the bar. We left the area after our grandson received an award at Commencement, but needed an extra hour before checking out. Thanks
Great service. Used concierge for special requests and everything was wonderful. They were very welcoming and accomodating.
Location The $200 per night price seemed too expensive for the room. We had a view of a back alley and the room, although very clean, was only average. The hotel was hosting a dog convention and I did not like the thought of sleeping in a bed that probably had been used for dogs to sleep in. Also there was a doging barking on Sunday morning. Not fun to wake up to.
Great hotel, friendly staff, clean and comfortable rooms, easy access to Arundel Mills, Baltimore and D.C. I had a great time.
Very cleanrooms, nice pool and gym facilities. Bartender using hands in condiments after blowing nose and eating a sandwich. Server in restaurant used hand too. Very gross! Pool area large indoor, nice area.
Courteous staff. Disappointed/shocked with the hotel upkeep. Specifically, the 5th floor hallway carpet along the entire length. The Westin is known for having a high standard in cleanliness and appearance. I plan to contact cooperate and send pictures.
Staff was incredible Elevator didn't go all the way to the top floor where we were staying
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!
The staff was great. Very friendly and polite. Very good food in the restaurant. The availability of the shuttle to take people to and from the airport or to the metro stop was a big plus.
Everything about the hotel met expectations and the price was reasonable. The restaurant and bar are best avoided. Overpriced and poor service.
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.
The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.
Nothing This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.
Friendly staff, clean rooms, comfortable beds, convenient to airport No continental breakfast
The bar Room was dirty staff unprofessional
There were no towels in my room. I called 4 times to ask for towels and got no answer.
Check in was easy, no hassle. The room was nice, what you would expect for the price. The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor
close to the airport very comfortable bed free coffee non smoking-supposedly some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff. Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
Great room, good wifi The reservation through kayak was messed up. Took a couple hours for hotel manager to get it squared away and check us in. This was very frustrating after a long day of travel. Will really question using this reservation approach in the future.
Clean, modern, sleek. Will keep boing back.
Everything was bad about this hotel from the staff to the room. If I was staying for more then one night I would have left the hotel and went to the hotel across the street.
The room smelled nice. I paid $5 for a bottle of water and a yogurt. I wanted cereal but they didn't have milk.
The staff was wonderful. The breakfast better than most. They were re-carpeting. I have issues with the smell of the glue. They tried to accommodate me. At one point they even moved my room to another area. It was frustrating as I had booked there for the pool and workout room and could not access them for a number of days because of the glue. I would not have booked there if Had realized they were carpeting.
Staff was friendly and allowed for a late check out. Shower had good pressure. This hotel is very dated. AC is extremely loud so if ours turned off we could hear units running from other rooms. Soap was not very soapy! Carpet is old and the room in general is in need of new furniture and paint. No air circulating in the bathroom. Indoor pool is very small. If there was more than my family in the pool it would have been crowded. Also the water seemed clean but it was cloudy, which is usually an indication of chemical imbalance. It was easy to get into town but I wouldn't stay here again.
Hotel was clean, staff friendly and professional. Breakfast was ok, but nothing exceptional
I thought that the staff was wonderful. The hotel over all seemed very clea, up to date and well taken care of. I like the fact that we were able to bring our dog. Another point that I thought was great was that the room that my family stayed was almost like two rooms in one. We stayed in one of thier king suites. It had a king bed in a room that was separate by a door and my children stayed on a pull out couch that was more then big enough for the bothe of them. I have a 17 and a 11 year old so they are not small children. I appreciate the fact that when my husband and I wanted to be alone we were able to just by closing the door but still being in the room. The location of the hotel was not far from the bay bridge so it did not take us long to get to beach like areas. All in all it was a great trip. The rooms were pretty clean and the only complaint that I may have is that the bathrooms were a little dirty. When we first got into the room thier was hair all over the tub.
Rooms were well furnished and comfortable Breakfast was awful and the lack of ventilation in the baths made no sense.
Hotel is worn and is showing age-cleaning was average at best. Corners of the bathroom had mold. Breakfast was good if you arrived at least an hour before it closed because they didn't restock items after that. And staff spoke Spanish but should be more careful about how they talk about guests since some guests are bilingual and can understand their negative conversations. Pool had a lifeguard that was not kind to the kids. This was our first stay at a Country Inn and likely our last.
they did not have a record of our room reservation made through booking.com when we arrived, but there were 5 weddings at the hotel that weekend and they found us a room, same type as the one we had reserved.
Booked and paid for a king room and was given a double
Scott at front desk was very professional and helpful. I was looking for a place near the airport for one night and with shuttle service to and from airport and not too expensive. The shuttle service also drove me to dinner and picked me up after.
All essential, very clean. The employed charmers.
Clientele....there was an aggressive panhandler roaming the grounds. Whether they were or not, some guests seemed to be living there semi-permanently. Although the rooms have been redone, the motel seems dated. The clock was difficult to figure out as to how to set it. There seemed to be people roaming around all evening.
Clean room Quick staff
I was disappointed that there was no microwave or fridge in my room. I ended up moving and paying another ~$12 to get them. Otherwise fine.
Everything was okay so far
It was convenient and price was good. Night staff was grumpy. Room was a little smelly
The front desk clerk was exceptional. The first room I had had a small odor and what appeared to be mold. I went to the front desk and they moved me to a new room and he gave me a snack to boot
The room was clean and nice overall. Loved how they accepted our pets. Sheets had a few stains and needed to be changed. TV service was out for the first few hours we were there. No breakfast
Good staff No breakfast
I liked that my check in went very smoothly and the room was pretty decent. We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.
New room with desk for work. No frills.
Very clean and comfortable.
Welcome when first arrived. Good location. Good price. Room was well appointed, roomy and clean. Just right - bar, food, just the right size. Had to leave after the weekend.
Room was clean and close to the airport.
Comfortable, clean hotel with professional and helpful staff. Room keys got demagnetized twice during our two-night stay, bit of an inconvenience when carrying luggage and whatnot upstairs, then having to go back down. Staff were helpful and apologetic in fixing the problem.
I was pleasantly surprised by the comfort and cleanliness of this hotel. It was a great deal, the staff was extremely professional and attentive and the room was clean and comfortable. Definitely staying here again!
The bed was comfortable and the room smelled and looked clean! I was impressed.
Shuttle service Not having breakfast for free and it was expensive to buy given the quality.
The restaurant within the hotel was great. Really good food and service. The lobby was also very welcoming, and the rooms, as well as the hotel overall, were very clean.
I loved it. I woul be staying there again real soon, breakfast was great, I had a comfortable sleep everything was amazing
I loved the cleanliness of the room and that it was large enough for two people to sleep comfortably. The furniture and room environment seems kind of dated.
The staff and manager went out of their way to make our stay great.
Really should be rated a 4 star. Nice newer Sheraton, very clean driving and updated property.
The hotel was convenient to the activities I partook in. This was not a 3.5 star hotel. The bathroom was not up to par. The shower had cracks in the tile and had mildew spots in the bottom corners
This guest did not leave comments about this hotel.
Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever
Great location The room wasn't as clean as expected
Proximity to restaurants, the airport and the mall for shopping. The friendly, knowledgeable staff is a bonus. Nothing that would keep me from not coming back.
This guest did not leave comments about this hotel.
The restaurant/bar The sheets were very scratchy. The bed was not soft. Not what I have come to expect from Sheratons. Did not get a good nights sleep because of it. This is important to me. I would probably choose another location next time I'm in the area.
This guest did not leave comments about this hotel.
the location was perfect. they had a free shuttle from airport and free parking. nothing
Modern look of the room. Water in the room. The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.
The rooms were clean and beds were comfortable. Pool did not open until 3:00pm. (Traveling with kids and main reason for choosing hotel was pool.) Cafe with coffee bar was closed. Very limited convenience items available for purchase. No gift shop. Room had very bright flashing green light all night.
Very nice hotel and the front desk agent was very nice. The shuttle driver on the 7:30am shuttle was great very friendly. They need to cut the trees around the sign on the street. It was a little hard to see.
Clean and comfortable but a bit pricey.Shuttle service to BWI should be more frequent
Friendly and professional staff. Could use some additional staff in the lounge.
Checking Out!!! Room not ready, Rude staff, didn't feel welcome, Polystyrene cups in rooms. Breakfasr area looked like a tornado had passed through. Foods not labelled. Staffs outfits needed an iron.
Great location, nice staff, and very clean. There are no charging stations in the room. They do not have USB plug-in stations so don't forget your charging base.
On site restaurant and bar. Decor was very elegant.
I liked the bed the most.I wish i couldve taken it home!it was very soft,puffy and clean.Also very high quality. well food should have been included. even if it was more expensive but it would saved you the hassle,and wel trips with the shuttle for those who dont know Baltimore. it was free within 3 miles but i didnt know what i would find to see within 3 miles.(because i know nothing about baltimore)
The Quality Nothing.....
My toilet kept getting clogged and my tv wouldn't turn off and couldn't change the channel
easy check in close to highway into the city Clogged sink, very loud, poor appliances our iron and hair dryer barely worked and when asked about it they said it was functioning as normal.
very friendly - willing to go the extra mile for you
My wife and I started at the Robert Johnson House for a weekend trip to Annapolis. The hotel was well located, and pretty nice. Overall, I liked the hotel. If I'm ever going to stay overnight in Annapolis again, I'll likely stay in one of the Historic Inns again. The cable didn't get a good signal, though. After a day of walking, I wanted to relax and watch TV, but the picture and sound kept cutting out. Luckily I can watch Netflix in my phone.
Everything. Downtown is amazing. Favorite place to go. Go 3 or 4 times a year. Nothing.
Best location! Young girl who checked us in was rude. She did not make us feel welcomed at all. I felt like I was on an assembly line when she went through her check-in speech. We stayed at the Maryland Inn. It has potential but when we walked in our room it felt like a dorm room. Just a bed and a dresser TV, and window AC unit. There was no artwork on the walls. Also, they must be renovating because when we got back for the evening the entire lobby and second floor smelled of oil based paint
The room was beautifully decorated and comfortable Our sink repeatedly expelled gas and grime from the drain. We were in Room 318 of the Maryland Inn. It is a triangle, with the bathroom at the top point, and busy streets on two of the sides of the main room. The street noise was very loud from both sides which made it hard to relax or sleep. It took us 45 minutes to get our car from valet parking the first morning we were there.
They provided cookies, hot cider and hot chocolate in the lobby for guests the first night I stayed, which was a nice surprise. The location was incredible to walk around the city and to the Naval Academy. The closest parking was several blocks away, and with old brick sidewalks I couldn't roll my suitcase. I had to carry it. Plus, there weren't the cookies and cider the second night. I'm not sure why and I was kind of looking forward to them after the first night. The room and bathroom were very tiny, too much of the room was taken up by furniture. I had to turn sideways to get past the bed and dresser to get to the bathroom. Also, the pillows weren't comfortable at all, they were too soft.
Convenient location, lovely decor, comfortable beds. Walls are thin; at 1am I had to turn on the A/C to muffle the noise from others. Couldn't find any staff when attempting to check out.
Loved the location! Our door was old and kept sticking so we had to shoulder the thing open. Confusing were to park or the whole valet system. No breakfast at the marlyland inn.
privacy...historic...very well run & would stay with them again what brings my rating down is their restaurant, "The Treat of Paris". it is a poor, poor restaurant that represents itself as historic/romantic fine dining when the food was half rate at best. service tried, but it seemed their was a lack of management to oversee it (basic service, issues with food temps, food coming out cold). it's areal Shane that such an established institution as this restaurant has been badly managed to the point of just surviving on its laurels..even the locals tried to warm me that these days it's a tourist trap
Clean, close to airport. Staff was friendly, helpful. Wi-Fi was almost non-existent and our reservation was not in the hotel's system upon arrival, causing us to have to wait an additional 15-30 minutes. I'm not sure whether this was an issue with hotel's booking system or not.
Well run, good facilities, professional service. An excellent value.
We really liked our room and also the amenities within the room, the closeness to the mall, the complimentary shuttle and also the free parking. Very early check-out time.
The location of the hotel with the courtesey shuttle with a five mile radius is excellent. The location is less than a mile from Arundel Mills shopping, Maryland Live Casino and less than five miles to BWI airport. The hotel check-out time is 11am, which isn't a problem, however they expect you out around 1030am. My wife and I were awake waiting for a weather report and knocks on the door from housekeeping began the barrage of knocks at the door, phone calls, asking when we're checking out. Respecting hotel policy wasn't an issue, but most hotels start the call thirty minutes after check-out not before. If we dined in the hotel for breakfast the outcome would've been the same because the restaurant is small and the staff is small for the amount of guest. They provided a breakfast coupon for the restaurant, but decided to pass because of the wait, so the staff was rude with the two following housekeeping members and the front desk attendant calling after that.
The hotel was way beyond my expectations. It was the perfect place for our wedding anniversary. The customer service was great as well. The room was gorgeous with a contemporary look. Great location-close to the mall and every restaurant you could think of, but in a quieter location further down the road. Could be a bit noisy in the morning. Walls are thin and you could hear what was going on in other rooms/hallway.
Breakfast was amazing and our $15 (1pp) coupons covered breakfast. The inside resturant was really clean and i loved the fire place. The wings i ordered in room service were good but i have to order them crispy so they weren't super soft and their potatoe wedges are huge and were not what I was use too at all. On the executive floor they have a snack room for anyone on floor 7. The snacks were great: muffins chips candy sodas tea coffee hot cocoa water pretzels etc. the room was 255 for just one night on that level....the room was clean but small, the hotel is eco friendly. There are a few other restaurants within 5min of the hotel if you don't like the indoor or attached one. The room rate is over priced thats my only complaint. The hotel is over priced, and the walk from the garage to the hotel can be a bit much if you have alot of bags.
I loved the staff. They were what all hotels would want . The staff was always chearfull and willing to help you out. Great job everyone !
beautiful, well maintained. restaurants and bars good, excellent location. not. thing. beautiful.
breakfast was good; staff was friendly and accommodating; the location is excellent, with a very nice plaza/center of restaurants and shops within walking distance; we didn't make it to downtown Annapolis, but it is obviously also very close. the biggest negative was the dampness of the room - we stayed in July and it was really hot outside, and while the AC in our room made it cool, it also made it really damp, which ruined the stay for my wife. when we first got there, I had booked a room with two queens, and they initially put us in a one bed queen - not a big deal, just a minor inconvenience that was fixed immediately. also, one of the days they failed to clean our room and provide new towels, so I had to walk to the front desk to ask for more. the exercise room is very small: two or three treadmill/ellipticals, one exercise bike, and dumbbells up to 35 or 40 with little space to operate (no bench or racks of any kind); no pool
MY STAY WAS ENJOYABLE. HOTEL WAS CLEAN AND COMFORTABLE . STAFF WAS PLEASANT. CHECK - IN WAS FINE. BREAKFAST WAS A VARIETY AND GOOD. VERY CONVIENT.
EVERYTHING WAS VERY NICE.!!!!!
The room was a nice size. No one should be booked in the room I stayed in. The air conditioner compressor interrupted my sleep throughout the night. Also, I wondered why I was placed in a room clearly designed for persons with disabilities. When I made the reservations I was simply told it was a King. It didn't appear (based on the peep-hole location in the door, and "door bell" that there were other rooms like that nearby.
dining staff very friendly. especially Tamisha. location good. Our bed was not comfortable. It is time to replace the mattresses. Prices more than doubled during the week we were there. would have been good if prices were regular rates. But not worth the over prices charges. especially since you still had to buy your breakfast. also thin walls. could hear children in room above us waking and jumping.
Room was ready at checkin. Front desk was helpful and quickly got us on our way. Liked the noon checkout. So many hotels are 10 or 11AM. Room was not as appealing as online pics. It was ok and we only stayed one night so it was manageable. Hotel was full and we were on the first floor. There seemed to be a lot of hallway and outside noise. Bathroom wasn't super clean either.
Rooms are clean and well kempt. The night desk would have been more welcoming if they were actually genuine in greetings and didn't show displeasure in answering questions beyond their informational spiel. I had already traveled most of the day and really didn't appreciate the unpleasantness at such a nice hotel.
the bathrooms are very small and there is no fan in the bathroom. The price was high for getting nothing but a room. No breakfast included.
location is close major highways price is ok. check in is to late in the day was there less than twelve hours. no coffee in lobby or newspaper on weekends.
It was more than we expected, due tot he Registration person, Jennifer. no
The room ended up be smoking
town of annapolis
The complimentary shuttle. The staff wasn't very helpful when asking about local attractions in the area.
Expected 2 doubles and a rollout. Received a king and rollout with stains on mattress and no linens. So we went to the front desk and told them we needed linens, and would be back after about an hour at the local watering hole. We came back, went to the room, and couldn't get back in the room with our keys. Back down to the front desk and told them of our situation. They couldn't reprogram our keys because their machine was broken. So the night staff attempted to open up our door with a master key, only to find out the door lock was broken. So after an hour of realizing they couldn't get us back into our room (around 2:30 am), they finally gave us another room and one complimentary toothbrush for three people.
A little bit too old.
The gym and pool facilities were lovely. There were so many great machines in the workout room and it was open 24/7. I also really appreciated the sundry room! The sheets were pretty scratchy and the bathroom light made a loud buzzing sound. One of the lamps kept flickering. Also, I would have liked the option of later check-out.
We were given a quiet room. The breakfast. Would prefer more fresh fruits and healthier foods
Customer service, Food, Room.
The staff was very professional and pleasant. We also thought the hotel restaurant and lobby was very nice. We did not like that we didn't get a room with a fridge. We were only there a night but they should ask if we need one when we sign in. The restaurant breakfast was ridiculously expensive for the quality. It should be much less.
Close to everything you may need. Staff was very nice. Loved that we were given the oppurtunity to checkin early. The pool and hot tub was so nice. The welcome water was wonderful. Overall.a very nice.place to call home base for our adventures. Just a personal preference, the bed was too soft for me.
Great staff, nice rooms and great facilities. Cell service seems spotty in the hotel and the wifi is often painfully slow.
it was a great stay
Not a single thing other than the location in connection to the airport. First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.
Front desk staff was very nice. Buffet had a great selection.
Staff to include shuttle driver very nice and food was taste good. Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.
This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.
Spacious room Lousy routers and internet access
Great location for next morning flight. Easy access to airport. Quiet room.
Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.
Everything Everything was lovely I have nothing bad to say