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Went to check in but we had to wait an hour cause their computers were down. They gave us a free drink at the bar so that was nice. Felt the room was dusty especially in the washroom. Staff was friendly. Gym needs updating and pool was only 4.5 deep.
The hotel let me check in at 8 am, after having flown all night from San Francisco. This was fantastic and made my day!
Great location, and the rooms were clean and comfortable. Easy walk to Queen street shops, restaurants, Sky tower, and Auckland harbor. Just used it as a base camp to visit things around the city. Easy bus from the airport (35 min), bus stop 2 blocks from hotel. No need to rent a car. Had to leave
The staff was excellent, as was location in Aukland The hotel is in need of an overhaul. Mostly minor details, and it appears that they are in process.
The room are very nice and comfortable but the air condition did not work well which is the major deduction on the score The air condition not on
Room layout and view.. A variety of food choices. Efficient Internet. Parking. I'm neutral on food options.
Evening drinks, canapes in Club Lounge. Fast, included wifi. No power outlets near beds or center night table.
Location Expensive at breakfast they charge you for every cup of coffee. Each time it was used the toilet in our room had to be flushed at least twice.
Concierge was very helpful. The photographer for the hotel's pictures was a magician because he certainly did an expert job at brushing up and photo shopping the website pictures. The hotel was VERY WORN and looks seedy. The carpets were dirty, furnishings well used, and walls scarred and in desperate need of painting. The mediocre breakfast buffet cost $31 per person and didn't include omlettes. I should have done my homework on this one.
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
Service and people. They wanted to help.
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
good rooms bit austere lobby
the view was awesome service was pretty average.
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
The hotel was within easy reach of all the places we wanted to visit
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
clean and near to the city also the casion nothing
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
The staff was amazing. Specifically Lin at the front desk. She helped us immensely!
the very friedly staff , nice old style classic i didnt like the bathrooms too small and very old also the smell of the old carpets , the gym a little depressing should be in top floor with nice view
central location very expensive, food, drink accomodation
An older hotel but for Auckland better then some. Needs a room refresh.
The staff were incredibly friendly, professional and accommodating, the room was comfortable and well appointed and the facilities were fabulous, particularly the outdoor pool. We loved our stay here.
We loved the Club Lounge access & the staff were all truly professional
Comfortable Nothing. All good
The staff was friendly and helpful. The location was fairly convenient to food and the cbd. The shuttle to the Harbor area was nice. It was NOT clean! The toilet hadn't been cleaned and there was a constant, foul odor in the room. Rooms need updating!
The Auckland Langham was far more than I had expected. Wish we could have stayed more. Our room had a cooling problem. Management brought us a fan, but it was only moving around warm air. A set of simple instructions on how the rooms lighting and shower controls would have been nice.
Overall an excellent place to stay, staff were excellent in most instances, we did encounter one staff member who appeared to be very unhappy and consequently was abrupt and dismissive.
Friendly staff and nice lobby. Homely rooms. We booked a double room but got a room with 2 singles pushed together. Street nose from our room on a Friday night was extremely loud. We were woken at least 4 times with yelling or loud cars from downstairs. This meant we had a terrible sleep and ruined our night.
The concierge, the health club and pool, the palm court and breakfast.
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
The pillows - all too low and no options.
The staff were friendly and helpful.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
Jacuzzi The meal was really expensive downstairs..
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Location , friendly staff. The valet service was prompt and professional.
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
Location. gym and quality of rooms
Room service,cleaners all make for a very relaxing holiday.
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
My daughter and I loved your hotel but having stayed in hotels and b and B's around New Zealand wifi was available free. It is a rip off in this day and age to charge. The food was excellent and all the other facilities were superb you would be better adding a small amount to the cost of the stay and having wifi inclusive.
The cleaning that was done each day. We had booked through booking.com and on arrival there was no booking for us but they gave us another room for the same price except it was not the same kind of room we had booked and was also two single beds pushed together which was very uncomfortable and disappointing!!!
At the reservation counter at the time check in, the information and treatment was not properly taking care and we have to ask many basic question which is normally taking care by other international hotels or i thingk there will be an ignoring or classing people by their nationality which was upset me a lot in the beginning, later on it was ok.
Location on the steep hill is not the best for walking around town. Please add to your review question .. travelling as.... something like other.... as none of your categories is correct for two business people travelling.
The health club, pool and breakfast were all terrific A little bit far from harbor area restaurants but the park-like setting helped offset this.
Loved the spa, pool and workout facilities. Also the free wifi is great and the lobby has a really great energy.
The staff where very helpfull
We appreciate the concierge service and the appartment very nice... fabulous... The carte of menu Restaurant is not excellent.... very basic.
To be honest I wasnt happy about the room. The queen size bed was actually two singel beds pushed together, making the centre of the bed uncomfortable. Also there was mould in the shower and the all the air con did was dry out the air not cool it. This was my first time in a five star hotel and i was disappointed. Ive stayed at a bed and breakfast that was cleaner and more comfortable than this at half the price.
The food was amazing. We thoroughly enjoyed the breakfast buffet, it really is the best in Auckland, (We have stayed in several similar standard hotels in Auckland). The management staff were extremely professional and helpfull when we had an issue with our room. We unfortunately were double booked and as it was New Years Eve there was not another residence suite available. This was extremely dissappointing as I booked the room months in advance as I knew it would be busy on New Years Eve plus we were flying in from Ireland and wanted an extra special room for the occassion. Secondly, we had huge trouble with the toilet in our room, after one flush at around 9pm it would not stop flushing and was near overflowing. We had maintenance in our room trying to fix the problem for hours. This was suppost to be a romantic New Years Eve after a long journey and it turned out to be a disaster. One that never would have happened had we been given the room I originally booked.
Friendly Staff Dirty room, broken toilet, no control of children running arround the pool and unsupervised children in the gym, room nothing like the pictures when we booked.
Excellent pool & gym. Nice large balcony. Walk-in shower rather outdated hotel. Not bad but for a Hyatt you might expect some more.
Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful. Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.
being right in the middle of the city hotel was fine
Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.
My second stay in a month and I'm still impressed. Excellent service all round. The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc
Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.
I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.
A good standard, professionally run. No
good nd ideal location staff courtesy sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew
Staff was very helpful, concierge service was really good.
Conveniently near shopping points
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Comfortable room, large and spacous thank you. The staff at the bar - absolutely useless and did not have any people skills at all.They did not acknowledge guests sitting in lounge to be served, if they did see us they ignored us and continued wiping glasses. Orders of simple drinks took excessively and embarrassing long. One took the order, one was asked about the status of the order and another brought the order out!Parking was a big issue - The Rydges should have onsite parking available and especially for Ridges Priority Guest, we should not have to pay for parking.Internet - this should also be free of charge for Priority Guest or any guest really, In this day and age with easy access to the internet and the little cost of having broadband in a hotel, it is quite disappointing.
The staff were excellent and upgraded our second night free of charge because the room booked was not available. They were always helpful and professional. Also the doorman was especially warm and welcoming.
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
Good position to visit Auckland, good value for money
Convienece, comfort, easy access. nothing
friendly and helpful staff. clean room and quick, flexible check-in.
Was great. Was upgraded and offered complimentary drinks.
This hotel feels like it has seen better days. Check in was a breeze but they really do need a bigger car port or a system where if you leave your car it immediately goes to valet rather then holding up other clients behind you. We were on the second floor facing out to what could only be student housing. Room was good overall but there parts of the carpet that were sticking out from where it joined the bathroom, very shabby. In regards to location, the hotel was close to everything so location wise it was ideal. The breakfast buffet was on point though and worth the $25per, lots of choices.
The bed was very comfortable and the staff were helpful and polite. Very modern decor. Room was not as spacious as I expected.
The location is great - right in the centre of the CBD. We requested a room that was a) up a few floors & b) if possible, to view the sky tower. Both requests were fulfilled. 10 out of 10 for our stay.
The newly done out room and high level of standard by al staff. The parking outside the hotel is very small
right in the heart of the city and so easy to move around. nothing
Convenvience to Queen Street Getting dated
Customer service....facilities....zest restaurant
Breakfast was great and staff in restaurant were very good. dated decor. Not enough blankets even though I had said how many guests we had. Not enough towells. left one of the beds unmade. We paid over $800.00 for 2 nights 3 bed executive apartment and got 3 units with adjoining doors. No view. dark and dingy.
Good downtown location. Nice size rooms. Say it again, SERVICE! Nothing
Simple check-in and check-out, friendly staff, and good food
It was central and the parking and valet service was great No complaints
I thought the young lady at the desk was warm welcoming and very helpful. I also found this to be of all the staff I had contact with. I was very pleased with the whole City Life experience No
I asked for a non-smoking romm and understand that I got one, but it obviously had been used as a smokers' room as it had been deodorised and had a foul smell, particularly around the pillows. Also there were inadequate electrical points and no lighting above or on the desk.
The location is exellent for access to Theatres and shops. it is also convenient for events on the waterfront.
Loved the accommodations and location!! Had to go home!
No fuss, easy access, clean room Came to check in at 2.00pm and our room was not ready, offered an upgrade but hads to pay $30 for it ! Maybe should have been at the same price.
Location excellent for theatre, art gallery and University - which were our destinations for the weekend.
good location. Its strategically placed.
The location The room was on the 3rd floor facing Queen Street.There was no doubleglazing on the windows and the traffic noise was bad. Difficulty sleeping.
The location was good right in the heart of the city
Location of the hotel and the facilities are excellent. There is no parking lot in the hotel.
In the city and can connect various buses and trains as within walking distance. Airbus from airport drop off near hotel. Food easily available and kitchen good enough for preparing simple meal. Staff esp lady who tidies room very friendly. Would definitely stay same hotel again. No worries.
We found staff very helpful and the room very comfortable. Loved the breakfast menu.We also ate at the Scenic Hotel in Napier and the food was excellent there too. Only issue- the Lipton tea, is it possible to have Dilma instead?
Very ordinary, no frills affair. No bath.
It's great location in downtown Auckland and ease of parking a little noisy at 1st floor level - maybe some double glazing would help
We enjoyed the fact that it was positioned right in the city as it was very handy with everything within waking distance. The room was lovely with everything we needed for our stay.
Had plumbing issue initially which was handled very well. My wife and I were upgraded to a suite with a beautiful harbor view. The staff was exceptionally professional and courteous through it all. N/a
The room was comfortable and the location was good.
Location perfect. My room was large with high ceilings and balcony. Nice decoration. No shower curtain, the bathroom gets inundated after each sower. Breakfast very expensive.
The size of the rooms. They made a mistake with our reservation and had us booked for the following month.
the location was excellent,the friendly staff and good security.Next time we are in Akld we will be staying with you and we would recommend your Hotel to others We found the one of the elevators was very noisey and woke us up in the early hours of the morning
Our stay was fantastic from the privacy to the helpfulness of staff, the whole experience was one of luxury. We were able to relax and enjoy our stay and left feeling very pampered
Close to on ramps for various motorways> Courteous staff. Large rooms. Room not fully prepared. The 5th floor is a trainee floor and our room had no milk and the room was not cleaned until I asked at 3.30pm.
The staff were excellent and very attentive The hotel room was a bit run down and the bath was worn had rust because of the enamel coming off.
We really enjoyed our stay. The staff are very friendly and accommodating, the location and facilities were great and the restaurant had a very good buffet and menu breakfast. We would definitely stay here again.
Helpful staff Noisy
The Hotel is centerally located, the rooms are well equipped and of a good size. The restaurants are good and the service is pleasant
Late check out just for asking. Very helpful concierge service. Employee walking inside saw our taxi and grabbed our bag taking it to the front desk. Excellent pool and exercise facilities on roof top. Hector's restaurant in huge atrium very pleasant. Two queen beds separated by sliding privacy divider. Large bathroom with separate shower and tub, double sinks. It was great.
We thought the location was great and the staff was both friendly and helpful. The pictures of the room on the website were deceiving; they made the room look much nicer and bigger. The bed was old and terrible (could feel bed springs) and the linens generally had some stains on them.
* Very near Queen Rd. * The climb up Queen Rd to the hotel gave me a chance to exercise. * The hotel staff are helpful and courteous. * Room 101 is a comfortable room * Reasonable price * No slippers provided * The edge of the carpet going to the toilet has sharp objects. I got hurt when I went to the toilet. The slippers would be a great help. * Room 101 is a comfortable room except that there is little privacy as it can be seen from the building across the room. * Room 101 should have been made as a conference room. * No breakfast in the package. * only 250MB a day internet package. Such a low tech offer for a high tech country! * better ventilation needed
Good size room. Good location. The continental breakfast was not very healthy or substantial. No healthy cereals were on offer, and the only thing for the toast was a choice of 2 jams & butter. By the way, I didn't notice many people eating there. Gym was very sparse for equipment.
Close to restaurants. Room was big and bed was somewhat comfortable. Staff was helpful Wifi was non existent even though it advertised. Carpet was kinda dingy.
I liked that the hotel is located within a convenient walking distance to the CBD, including Post office,grocery store, train station. My room was clean and efficient and comfortable. The guest laundry facilities were clean and convenient. The front desk staff were courteous and friendly. Nothing everything was great!
The hotel was conveniently situated and within walking distance to many attractions and within a block of the Outerlink bus line. Very convenient in terms of getting around and using the hotel as a base. I liked the small kitchenette with refrigerator, microwave and burner which allowed us to cook a major portion of our meals. The guest laundry facilities were good to have and that they were located on three floors which helped. The front desk staff were very helpful, patient, and courtesy. Nothing, everything was good.
Cleanliness and comfort together with a very central location. Great value for maney Only after doing all "check in" procedure was informed that only could enter the room at 2.00pm. Should have been informed beforehand, not to lose time and just come back later
it was very clean and very central to the city staff were very friendly
big and well equipped rooms, very clean, very welcoming staff a bit away from harbour
The location is good. I expected a lot more for the price. The rooms were small and rather beaten up. Even the ceiling had marks on it - and the floor was stained. The electric kettle still had water in it and was stained and dirty. The free wi-fi? You only get it for an hour. The parking wasn't even good - you have to pay an additional $25 and there are about 10 spots. This place is not worth it. I would suggest staying somewhere else unless you get a really good bargain. I was excited about staying in a "nice' hotel for the last night of our trip - but this wasn't nice.
The rooms were well furnished and the bedding clean and of good quality No tourist info in rooms. Poor language skills of staff. Lack of room service or breakfast facilities within the hotel.
It was clean and comfortable. The location was great and it was easy to find and be able to get around to different parts of the city. Staff were friendly as well. They also had the portacot all ready to use. Thanx. Just I guess the noise early hours of the morning of people not wanting to go to sleep, but, in saying that it had no effect on my children that were fast asleep,so it didnt really bother me.
Helpful staff made this a very nice stay A few blocks away from the heart of the city center
Nice room, very comfortable bed. No heating in room - although a heater was quickly provided on request.