2.0
The main problem was at the new LAX rental center. This place is massive, and not so easy to find where you need to go without someone giving you directions. But the real problem was with Avis staffing and car management. There were only two agents at the desk, both who were amazing in dealing with the stress, but the line move so slow - it took 30 minutes to process all of 6 or 7 rentals in front of me. And then when my rental was processed, I was asked to sit and wait while they found a car for me. Another 30 minutes. And then when I was assigned a car in a spot, I went to that spot and there was no car. So I went to the counter down in the parking area, and a very nice attendant went and found me a car. Took her two tries, but she did find one, changed my paperwork, and I left the rental center almost 90 min after arriving. If this was at a super high volume time I would understand a little more, but this was 9pm on a Wednesday evening. Again, the staff was doing the best they could, and everyone was very professional and working very hard, best I could tell. This is a management issue plane and simple. Maybe the LAX rental center is to blame. Don't know, I was renting for a one way to get to Bakersfield the next morning to pick up another vehicle, but had I just finished a 12 hour (or longer ) international trip, gone through baggage claim and customs, waited for and taken the shuttle to the rent center only to wait another hour + to get my car, it would have been hard not to lose it. To everyone's credit that night, despite some tears and clear expressions of frustration, the renters and the rental car employees kept things civil. I don't pretend to understand the challenges at these mega rental centers, but the one at LAX seems to be a disaster. I'll avoid it as much as I can. And for Avis's part, I can only guess that they had their part in it, too. We rent from Avis often times because my wife's employer has a corp account with special pricing, but the service is always hit and miss. Its a tough biz……...Reviewed Aug 10 2026
review from![kayak]()
2.0
They didn't have the car i reserved and they offered me something different but for 5x more. I went with a different car rental companyReviewed Aug 10 2026
review from![kayak]()
10.0
Great will use Avis againReviewed Aug 10 2026
review from![kayak]()
2.0
The worst experience ever. They make their own rules, they don't care about the Terms and Conditions published online. NEVER AGAIN.Reviewed Aug 10 2026
review from![kayak]()
4.0
I arrived at Bedford to the power being off in the building. There was no way to get the car other than wait for the power to come back online. I sympathize with those working at there at the time - clearly not their fault. I got on the phone with the avis national line - they were hugely unhelpful in helping remedy the issue, finding me a new car, or helping reimburse the travel expenses of picking up a car somewhere else.Reviewed Aug 10 2026
review from![kayak]()
4.0
Did not honor online booking price. Completely changed the rates. Did not have car I booked or anything close to it.Reviewed Aug 8 2026
review from![kayak]()
2.0
The office was severely understaffed for the late night pickup. I, and 20 other customers waited over 2 hours in line to get the reserved car.Reviewed Aug 6 2026
review from![kayak]()
2.0
Booked a car, with infnt car seat included, for $150 on Avis. Picked up the car at the airport, discovered there was an additional fee for the car seat and to add my wife as a driver. Okay, no problem, can't be that much more expensive right? Nope, suddenly our confirmed $150 booking is now $420. Yes, adding a driver (both age 35 with 15+yrs licensed) and a car seat (which was already indicated on the initial booking) more than DOUBLED the price. So be aware that the "best price" you book may be completely divorced from the reality of what you will actually pay. On top of that, the pick up experience was miserable. I would have laughed at the agent and walked away from the booking if I could have, but we waited over an hour in line at the pickup booth so by the time I got there we had essentially no choice but to pay up and deal with it. Absolutely will NOT be using Avis again if I can avoid it.Reviewed Aug 5 2026
review from![kayak]()
8.0
Kia is a weird car - I was supposed to have gotten a Toyota. Plug-in for my GARMIN did not work and usb cable set up is poor. Hard car to get in and out of. Definitely would not take a Kia again. Staff were good.Reviewed Aug 5 2026
review from![kayak]()
10.0
A smooth experience from start to finish. The car provided was in perfect condition and getting and returning the car was a quick process. The price point was also excellent.Reviewed Aug 4 2026
review from![kayak]()
4.0
No honest price Cause they add, in my case, for 2 days, almost 33%. No insurance, just fees...Reviewed Aug 4 2026
review from![kayak]()
4.0
Hidden fees and extra cost charged upon arrivalReviewed Aug 4 2026
review from![kayak]()
