2.0
Although I made a reservation online, when I showed up at the counter they informed me there were no cars. It is unbelievable that the system would let me reserve a car when there were none left. This totally disrupted my travel plans.Reviewed Nov 28 2022
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6.0
They replaced the SUV selected for a sedan without asking or even updating the pricing for the lower grade vehicle.Reviewed Apr 9 2022
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6.0
Cons:There were no cars available for the time my reservation was for. They told me I had to wait an hour to receive a car. The service lady was pretty rude, too.Reviewed Dec 29 2019
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2.0
Pros:Not much.....Cons:Rep was either u trained, didnt care, or wasnt empowered to handle my problem... Phone line customer service was horrible! This does it for me and avis!Reviewed Aug 19 2017
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2.0
CHARGED FOR 2 DAYS. HAD CAR FOR 4 HOURS.Pros:I was charged for a two day car rental, when I only had it for a few hours. It has injected my soul with the fear of trusting this car rental agency ever again. *Thank you so much for making me feel comfortable when traveling (*sarcasm)Cons:I was charged for a two day car rental, when I only had it for a few hours. It has injected my soul with the fear of trusting this car rental agency ever again. *Thank you so much for making me feel comfortable when traveling (*sarcasm)Reviewed Dec 31 2016
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10.0
Pros:All good.Reviewed Feb 22 2016
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10.0
Simple and EasyPros:The entire process is pretty easy. Just remember that the Avis counter is now with Budget instead of the Avis counter.Cons:Be careful about the insurance coverage through Kayak. That's not Avis' coverage but Kayak. If you have any problems, you have to go through Kayak not Avis. Luckily this didn't happen to us but it's good to know before spending the extra money.Reviewed Nov 30 2015
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