Reviews for Avis in Florence
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Sep 18 2016
Two and a half hours to get car
Pros: The car and the agent were nice
Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
Dec 6 2015
Terrible Drop-off experience
Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
Nov 8 2015
Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
Oct 22 2015
Pros: The service was good. The people were helpful. The car was clean and good value.
Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.