10.0
Very friendly personnel, super quick service.Reviewed Mar 7 2023
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2.0
They over booked car, never got it.Reviewed May 30 2022
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10.0
Fast, easy, and comfortable~Reviewed May 30 2022
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10.0
We had no issues with the car nor with the rental. Everything was seamless. Most importantly, when United canceled our flight out of Ithaca, it was absolutely as easy as it could be to get the car to be dropped off in Rochester instead. There was a nominal fee charged, but in a pinch, I'm grateful for how easy it was to get the car dropped off in an alternate location.Reviewed Sep 21 2021
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10.0
Pros:The staff was friendly, helpful and professional.Reviewed May 11 2021
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7.2
Pros:the lady at the court when I dropped off was unbelievably rude! Very disappointing.Reviewed Jun 30 2019
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10.0
Pros:Very small airport, so there was only one desk and the line was short!Cons:The rental car parking area is not covered, which is not great if it is raining and you are lugging your suitcases through puddles to get to the car.Reviewed Jun 3 2019
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10.0
Pros:This was my first time ever renting a car, so I was a little nervous, but Avis was such a great company to go with! The whole process was very easy, I spent no more than 10 minutes picking up my car and even less time dropping it off in the city I traveled to. Thanks Avis!Cons:The only issue I had was that my credit card expiration date was entered incorrectly, and I had to call to correct this issue the following week. It took about 20 minutes over the phone to get it resolved but everything else went great!Reviewed Jan 3 2019
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2.0
Horrible customer servicePros:They did not have the car ready on time. The customer representative was rude.Reviewed Mar 23 2018
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10.0
Cons:the car was to small for me .i am 6ft i banged my head when i got in .Reviewed Feb 11 2017
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8.4
PickupCons:The girl at the Ithaca-Tompkins County Airport (NY) desk could have been more welcoming.Reviewed Nov 29 2016
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