2.0
Did not have the vehicle reserved in stock. Did not contact prior to arriving to pick up rental.Reviewed Jul 10 2023
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6.0
Customer service wasn’t so impressive. They don’t seem to have a good system of handing off calls made to the local rental desk when nobody’s there to cover the location. It gets sent off to a distant call center where they don’t have access to all the info. Their explanation: we use two different systems. Yeah, well that’s very uninteresting to the customer. Maybe you should use one system and stop the excuses. Also, include taxes and fees in your initial quote. Also, be more clear about how electronic tolls work. I’m waiting to be hit with all kinds of hidden charges, and the toll highways around chicago don’t allow cash payments.Reviewed Nov 28 2021
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2.0
When we arrived we were told there was only one clean vehicle available (Toyota Tacoma) and if we wanted anything else it would be dirty. Other than that no real problem in south bend. When I tried to drop it off in Chicago the address given to me was just a hotel (Hotel Loews) and they were unable to accept the car. Apparently they're listed as an Avis location because their guests can reserve a car at the front desk. Instead I found an overnight garage and picked a new Avis location in the morning. Hotel Loews should never have been listed as a drop-off location if they don't accept drop-offs.Reviewed Nov 23 2021
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10.0
Ease and efficiency at rental counter. Will use Avis again. Increase Number of Avis spots in parking lot. When returning vehicle I had to park in a National spot as all the Avis spots were taken.Reviewed Aug 26 2021
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3.9
The car was dirty and smelled like smoke. Not happy with the experience.Reviewed Aug 21 2021
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10.0
Cons:Everything was excellentReviewed Jul 4 2021
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5.6
Pros:YesCons:Your website is misleading on the vehicle size. I wanted a chevy impala sized vehicle - emailed confirmation stated "chevy impala" . But at desk to pick up car i would have had to pay more for that class.. Clearly a bait and switch tactic. Wont use kayak again.Reviewed Sep 16 2019
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10.0
Pros:Staff was great, very smooth rental processCons:car had a slight fragrance smell from cleaning productsReviewed Jul 29 2019
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3.6
Less than satisfied.Pros:Pick up and drop off was very simple and easy.Cons:Didn't receive the type of car that I reserved. The vehicle had recently been smoked in and smelled nasty!!!!Reviewed Aug 18 2017
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