8.0
Everything was great except for the return was confusing. No signs of what to do & no one there advising what to do. I had to ask another person who was also returning her car. She said the airline representative told her to just park it in any stale & drop the key in the box at the counter. So that's what I did. No email confirmation that they found the car or the keys I returned.Reviewed Aug 26 2023
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2.0
Only car available (with reservation) after waiting in line for over 1/2 hour was a not cleaned car. All they did was give me license plate number and make (no location number) had to walk 4 rows of cars to find car, No attendant in lot to help. When returning car all Budget parking spots taken had to park in another companies spot. No attendant to ask where to park. not a very organized process at all.Reviewed Aug 15 2023
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6.0
Car was not clean when received water bottles and candy all over.Reviewed Jul 6 2023
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2.0
When I arrived the agency was closed. I returned the next day early, at 8 am, but they opened after 8:30 am.Reviewed Jun 23 2023
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2.0
Rental company had no cars available for me. Sent me to another location and they had no cars available there either.Reviewed Sep 26 2022
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10.0
We had the same person when we picked up and when we dropped off and she was absolutely the nicest and down to earth person I’ve ever had at a rental desk. Clone her!!Reviewed Jul 26 2022
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2.0
vehicle was not ready when we got there, I have pictures of how filthy the vehicle was when we got it home and had a moment to look it over before our guests arived, had to clean it our selves, we were charged more than our itinerary says, very poor experience, would not recommend Budget!!!!!!!!Reviewed Jun 2 2022
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2.0
Had 5 cars in less than 24 hours. Car #1 had garbage in it and oil change light was on. Car #2, woman behind the counter left after giving me the key (about 11 pm) - and it had a flat tire! Had to call emergency road assistance, which came at 1 am, and paid over $100 to stay in a nearby hotel to return the car when Budget opened at 8 am (had a donut rather than a spare). BTW, I had not left the airport lot! Car #3 also had oil change light on, and same woman asked me how long I'd be driving the car, as if that mattered! Car #4 I drove off the lot and around town (about 60 miles) when the battery light came on (it was cold) and then the "service engine" light came on, and the dashboard also would "ding" periodically to remind me. So I returned it around 4 pm. Car #5 had a low tire, and I took it to where the maintenance area (employees only were allowed) to have them fill the tire before I drove off. RIDICULOUS. Will NEVER rent from Budget again.Reviewed Jan 10 2022
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1.9
Got told I should have received a call saying that the van was not going to be ready , never received anything .Reviewed Aug 30 2021
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1.9
Friendly lady at the counter. Budget never registered the return of the vehicle even though I followed instructions on the drop box. The customer service online never responded. The men on the phone (after the two hour hold) gave me no confirmation that the issue was cleared up and only promised to refund the thousands they charged my card for. I now have a latter saying I am being prosecuted if I don’t return the car (which is returned). I even drove back to the south bend airport where I rented the vehicle, and the man at the counter said it showed my car was turned in, but he couldn’t do anything about the refund. I would NEVER rent from them again. I have spent hours trying to Get this problem fixed, and it is still not fixed.Reviewed Jul 29 2021
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8.0
Pros:Staff was great! Pickup and drop off easy!Cons:The car we had was great except the smell, it had a strong smell that was exasperated by the heat when ever it was closed for a while. Had to air out often. Liked having CarPlay to help get around etc.Reviewed Jun 17 2021
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4.0
Pros:YesCons:Car was very dirty and not maintainedReviewed Jun 11 2021
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