2.0
Hello there, I made a reservation and was not able to take a care upon arrival into Syracuse. I didn’t have a physical credit card in hand and therefore they wouldn’t lend me the vehicle. I have tried calling to dispute the charges that were made on my credit card for $22 for insurance for the car I never was able to take. If someone could call me to resolve these charges for a service I never received it would be greatly appreciated. (315)-725-8292 is my cell phone. Best, FrankReviewed Jan 24 2023
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4.0
When I reserved online it said I could add drivers for free. When I picked up the car I did not have the other drivers w me and was told no problem and to come back before we left later that afternoon. I picked up from Donna and she was great, tried to give me a car I didn't reserve even though they had the one I requested but ultimately got the car I wanted. Later that afternoon when I came to add the additional drivers I was told it would be $3 a day for each of them. I told the girl one of the drivers only needed to be on for the 1st 2 days. She was overly rude, rolling her eyes with an attitude towards us. She told me it didn't matter and walked away. Went and got another employee to help w one of the other drivers cards. When I turned in the car not only was I charged for them both but the entire time when one of them only drove for that day that we got the vehicle and the night.Reviewed Sep 7 2022
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8.0
I was able to exchange the car I had ordered for a larger car that was available for no additional cost, Thanks!Reviewed Apr 23 2022
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10.0
Pros:Very fast and efficient in processing the paperwork and getting us out the door. Check-in was equally smooth.Cons:More expensive than I would have expected, but I understand there is a shortage of rental cars and a busy travel period.Reviewed Jun 1 2021
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9.2
Pros:yes, friendly staff and very easy pick up and drop offReviewed Feb 16 2020
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10.0
Pros:PriceReviewed Oct 7 2019
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7.2
Cons:The pickup was a little confusing as the space number the car was in was incorrect. We had to press the panic button on the keyfob to find the car in the covered parking at the syracuse airport because the space number was incorrectReviewed Aug 26 2019
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10.0
Pros:STAFF WAS VERY FRIENDLY AND HELPFUL.Reviewed Nov 19 2018
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8.0
Pros:Easy pick up and drop offCons:Bugs not completely cleaned from windshield and candy (3 M and Ms) on floor along side the passenger seat.Reviewed Oct 1 2017
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6.0
Syracuse was fine, DCA was awfulPros:Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.Cons:Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.Reviewed May 2 2017
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8.4
Pros:The Pick/up was delightful and the help we got via phone and than in person was magnificent.Cons:Person who took the keys and handled the drop off was at best rude but more important incompetent and in every aspect the opposite of the service received at pick-up.Reviewed Apr 12 2017
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2.0
Worst rental everPros:This car smelled bad and drove worse. It made more noise than the bed in a hotel that rents by the hour. TerribleReviewed Mar 4 2017
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