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6.0
a different rate was offered online and on the phone from in person for extending the trip this means that I had to drive to the airport to book an extra day for my rentalReviewed Apr 30 2022
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10.0
Pick up and drop off were simple.Reviewed Apr 2 2022
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2.0
I’ll never try to rent a. At through your service againReviewed Dec 28 2021
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2.0
Pros:The staff was professional.Cons:If i got my refund because I never got to rent the car. That would be nice. They should somehow utilize there software to know if there are any cars for rent. Please help me get my refund. I got my refund from the insurance company for extra insurance but not for the carReviewed Aug 27 2020
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10.0
Pros:Staff in Syracuse was great, dropoff was super easy in Boston.Cons:Nothing it was amazing.Reviewed Jul 28 2020
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9.2
Cons:CheaperReviewed Jul 6 2020
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6.4
Pros:Staff was great.Cons:Car was dirty, inside & out.Reviewed Mar 31 2019
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6.0
Cons:Purchased insurance but never got the confirmation for insurance I had to purchase twiceReviewed Dec 10 2018
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2.0
Cons:Please don’t use this company. I got to the airport in Syracuse and it turns out they don’t function on saturdays. I ended up booking with Avis. I will run the other way if I ever hear of this car rental company againReviewed Nov 1 2018
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10.0
Got a great rate for Syracuse which is ridiculously expensivePros:Ease of booking and priceCons:Syracuse airport is torn up and extremely hard to navigate - not Kayak's fault but a really bad experience for travelers there.Reviewed Sep 5 2018
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6.8
Payless in SyracuseCons:Don't bother calling the pickup phone number because they will never answer. Just try to figure out where they've been moved to due the the construction in the airport! Also the EZ Pass did Not work!Reviewed Aug 13 2018
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10.0
Great Service - helpful folksPros:For the first time ever I forgot to refill the car before returning it. I was running super late to my flight, and they were completely understanding. I expected to pay the fee for refilling, but they were extremely understanding and realized that I only used a few gallons of fuel - they charged me the pump price instead of the fee. Extremely thoughtful - will definitely rent from them again!!Cons:I don't have a bad thing to say. I was a little disappointed that I paid twice for insurance, once through a third party during the booking, and another when I arrived. I wish it was all together - but that's it.Reviewed Jun 5 2018
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