2.0
I never even thought was able too rent a car because they wanted us too have a major credit card. But they had no problem taking almost 800$ out of my account and it’s been 2 weeks and I still haven’t received my money back.Reviewed Apr 26 2023
review from![kayak]()
2.0
Being charged an extra 250.00 at the airport was a terrible surprise and should have brought to our attention well beforehand. I felt I was being taken and the budget rep also felt bad and stayed it happens all the time. Shame on you! You’ve lost a customer and possibly more!Reviewed Mar 30 2023
review from![kayak]()
4.0
Pick-up at SYR took almost an hour because desk was understaffed. 2 people serving 40-50 Budget AND Avis customers in line. And line was just as bad when we left. The price ended up at $160 a day excluding prepaid gas for a Camry -- really poor value. And more than what was advertised in booking. The staff at SYR were good. And drop off was easy.Reviewed Oct 24 2022
review from![kayak]()
2.0
I waited in line for an hour. There was one person working the desk. There were still 14 people ahead off me. I did not have another hour to spare, as my meeting was fast approaching. I called Budget to cancel because I COULD NOT GET IT. They promised a refund. Iv'e called several times. I never got a car and never received the EIGHT HUNDRED dollar refund. STAY AWAY FROM BUDGETReviewed Oct 2 2022
review from![kayak]()
10.0
The Prius was a true economy car. We got 55MPG! The car was comfortable and was a smooth ride.Reviewed Aug 31 2022
review from![kayak]()
2.0
I tried two days but couldn't get the car for rent, at the office administrators denied to to gave the car while I was paying by credit card, because of this I missed my trip to Niagara for two days.Reviewed May 31 2022
review from![kayak]()
10.0
All went very well.Reviewed May 17 2022
review from![kayak]()
4.0
It took an hour to complete the check in after that everything was fineReviewed May 6 2022
review from![kayak]()
8.0
Receipt process is flawed. I received my receipt in an email but was unable to open the embedded receipt.Reviewed May 6 2022
review from![kayak]()
10.0
Wish Kayak had a feature for using a AAA discount. Everything was great though. Very happyReviewed Apr 16 2022
review from![kayak]()
6.0
Budget snuck in an extra fee that if I hadn't closely examined would have cost me. I don't trust them -- read your bill carefully. They did refund the fee, but no apology. Not good customer service. Other than that things were fine: easy pick-up and drop off, car clean and a nice driveReviewed Mar 18 2022
review from![kayak]()
10.0
Nice clerk even though it was late and easy drop off!Reviewed Dec 26 2021
review from![kayak]()