Reviews for Avis in Yuma
- All reviews 100%
Nov 23 2016
Pros: Good pickup cute car
Cons: little crouded back seat was ok as i am small
Nov 19 2016
All went well.
Pros: The drop off was convenient and quick.
Cons: Little bit of a wait at the pick up check out counter but not too bad. Just so happened a lot of people came in to pick up their rental car at the same time. I wasn't upset.
Nov 2 2016
Pros: Fast and friendly.
Sep 15 2016
Pros: Easy booking reservation on kayak website. Clean and comfortable car. Great price.
Cons: Customer service at the pick up location (Yuma Airport). They were having computer issues. But instead of reassuring the customer it's not they're fault, they made me feel that it was my fault. Also I didn't pass the credit check (?) on my debit card so I was told I couldn't get the car without having a hold on my card. I told the agent that it was fine, that I was okay with the hold, and to run my card. The agent proceeded to tell me that he can't do it because I didn't pass the credit check, and that I needed a credit card to get the vehicle. My friend then offered his credit card to which the agent said it also did not pass the credit check. But then the agent accepted my friend's debit card and ran it. And that's how we were finally able to get the rental car. I'm not sure I understood what happened; and I asked the agent why he would accept my friend's debit card but not mine (I was fine with the hold). The agent proceeded to tell me it's because Avis had harsher renting policies regarding debit cards and credit checks. I have rented from both Enterprise and Budget (I was parked outside with a 16 foot moving truck from Budget that I rented with a debit card) and I have never had this problem. The agent's inability to solve all the issues made me regret my reservation with Avis despite the low price.