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We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
Booked a King bed room, but upon arrival was told it was unavailable.
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
It was clean and comfortable. Good value for the price No refrigerator in room
Overall too many hidden charges
Beautiful facilities Comfortable beds Excellent customer service Additional facilities fee
Everything was very clean and the beds were very comfortable! I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
Comfortable beds and clean room. You can here everyone in the lobby. Especially during wedding receptions.
Likes: mostly quiet, exercise room top floor, decor, Westin was honest and upfront about renovations with possible noise during our stay-not a problem ar all either, beautiful room. Parking lot in poor condition and not ample parking close by. Adjoining rooms - extremely noisy when someone else is staying next door. Lower level exercise room/pool closes early at 9pm.
Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
It was close to Schaumburg, IL. You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
Rooms were comfortable. Bed was luxurious. TV is HUGE! Nice to have in-room safe. A LOT of space for the price. Would definitely come back and stay here again. Breakfast was a busy time - it amazed us to see so many people were staying here. We definitely didn't notice that kind of traffic from our room. Wished for blanket for pullout bed, but took comforter off big bed to accommodate.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
Proximity to my mom`s home. Very courteous staff.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
Very dirty and uncomfortable. Would not recommend.
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
Loved the outside atmosphere at the fire pit. The 2 man band was very entertaining and involved the crowd. My girlfriend and I had a great time dancing the night away. Would stay here again.
Style and balconies No room service from main restaurant
How very handy everyone was. Everyone was so eager to be helpful and the maid service was the best. The wake up call wasnt loud enough. I couldnt hear it to wake up
Staff, location, breakfast!
Very nice, large room with table. Good breakfast selections - unique breakfast sandwiches. Nice, helpful staff. Would have liked a microwave in the room.
Pool was warm and room was very clean! The people working the front desk did not meet my expectations in hospitality or customer service.
Location Hello, Everything was OK BUT Please have Management check out ALL telephones in the room especially room 616 where we stayed the cleanliness of the phone was pathetic just take a look very closely Please, Each time the Maids should wipe them down 100%
relatively close to center where I was facilitating a class. If I was closer to the center.
staff, convenience for where we were going, breakfasts no
The staff was very pleasant and accommodating on arrival. Our room was larger than expected, which included a large seating area. The breakfast was excellent including several hot items and fresh fruit.
The staff was so helpful and kind. There was a terrible wind storm when we arrived. The computers were not working properly but they offered refreshments and got us settled into our rooms as quickly as possible.
Huge rooms! Delicious breakfast! Showers have amazing water pressure! The TV didn't work properly.
Great location, terrific breakfast, very professional staff Our room was right next to the elevator and it was really noisy. You could hear everyone talking at just their normal voices. The pull out bed was old and uncomfortable even for kids. Beware that inventory online doesn't guarantee the room you requested
Spacious rooms, great location close to everything, free breakfast. Malfunctioning airconditioner/heater unit. Since we were there only for a night, we did not bother requesting a room change.
We especially liked the room layout, the bed, instant hot or cold water, and the breakfast.
The breakfast was delicious and offered everything we could have wanted. Pleasant surprise!
The convenience of breakfast. The room didn't get clean, towels were left by the door. The facility was not clean either, the breakfast area had very sticky floors, the table were not very clean, I got syrup on my arm from sitting on a chair. Also it was crazy with noise from other guest, the kids were allow to be screaming on the hall ways in in the stairs I called four time just in one night and nothing was done and it went on to 1 am, waking my toddler twice that night. It was just such an unpleasant stay.
Happy hour is nice breakfast toi What I didn't like I book online gave me a total then in the desk got a different price
Breakfast room ambiance. Room too small. Double beds inadequate. Rooms are super cluttered and small.
I absolutely loved everything about the hotel,it was clean, friendly, very nice and relaxing. n/a
Clean and well decorated.
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
I liked the clean rooms. No
The breakfast and amenities. No.
The front desk was very friendly and accommodating. Made to order omelets for breakfast was a nice feature. The room was spacious and clean. We will definitely stay at a Hyatt again!
Big room No
This guest did not leave comments about this hotel.
Staff was very good. Breakfast was good as well. The pictures of the pool area were very deceiving. The pool is quite small.
Great hotel. Everyone was nice. It felt like a 5 star hotel
The breakfast was one of the best included that I have ever had. The omelet station was great. There was a stron food smell in our room anytime there was food in the lobby. I think there was a ventilation problem. WE were on the 2nd floor but it smelled like we were in the kitchen.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The social hour that provided free appetizers and beverages I had to be moved to three different rooms during my two night stay. First I was given a room already occupied and walked in on the guest, the second room had a faulty heat/air register that screeched every time it stopped running, third room was ok
Good location. great staff clean room. Lots of freebies lots of freebies The pool was way too cold . Should at least be 78 degrees in the winter. Breakfast very early. Should end at 10:30 the earliest.Also no where to sit at breakfast if you are on time.
Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down. We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
Quiet No cookie
Coffee but no coffee maker. No fridge.
Easy friendly check in.
Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room. Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel! They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Staff was nice n the rooms was nice and clean
We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend. Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
The staff were very professional and friendly. Excellent stay from start to finish.
Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area. Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
The place was clean and new There was a significant lack of staff and food during breakfast to handle the number of people staying at the hotel. 2 of the three days all of the food we gone, and took some 15-20 minutes to be replenished.
Staff was friendly. Convenient location to Schaumburg Convention Center, restaurants, and super market (Target). Limited parking. Ice machine was broken. Air was a little dry in our room.
Really happy we stumbled on this hotel while trying to save money for our Chicago trip. It was so worth it! The drive time to Chicago ranged from 40 mins to an hr but was definitely worth it to us. The surrounding area and the actual village of Schaumburg are just so pleasant. The staff was excellent, the rooms were great for the price, and I loved that we got a fridge in the room as well. We would definitely stay there again. The walls are pretty thin so I couldn't imagine staying next to a rowdy group of people or maybe even a small child. Also the fitness center says it has weights but it was just cardio machines and some mats. Still would stay here again.
Super clean excellent service