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awesome location, great ambience, great service
Felt that we were treated like we were the only people staying in the hotel. Position is excellent to get around Beijing The Concierge were not able to solve simple questions easily, not what I would expect from this type of service or this type of hotel
Location and ease of getting around main tourist spots, good service and attentive staff.
Location, staff and facilities were super.
Central location, right at luxury fashion street of Beijing. European design of facility. Lucurious service and setup.Very good.
Very comfortable hotel, excellent staff. We enjoyed the great quality of the rooms and the cocktail bar The sushi restaurant
The ambassor was very helpful in sorting out places to go and problems with myroom They allocated me the wrong room which was worth less than I had paid - no explanation was ever offered as to why
Free wireless throughout the hotel. Free bottles of water.
They had a gentleman, who has worked at the hotel for 37 years, serve as Ambassador to English-speaking guests. He greets arrivals, offers them tea and acts as intermediary with Chinese concierges. Very welcoming. The lobby is gorgeous, location excellent, breakfast buffet amazing. We found the beds hard, though the pillows were comfortable and the room in the originial building was lovely. Concierge command of English could have been better.
The location of the hotel close to the forbidden city and Tianmen Square as well as to exquisite shopping malls makes is an excellent choice for tourists, but the equipment of the business rooms and the attentive staff also makes a stay as a business traveller comfortable I brought my own laptop and benefitted from the wireless acess in the hotel rooms which was free. But the prices of the services offered by the business center and in the executive lounge (prices for copying, use of internet) are totally out of proportion.
We had a great room with a view on the upper floors. High ceiling and a comfortable bed. Service was slow and not up to standard, toilet wasn't flushing properly despite repeated "repairs", balcony door couldn't be opened, bed wasn't made up properly, breakfast was poor and lunch made one of us sick to the tummy. And the swimming pool was cold.
I was in a executive romm but that was not clean enough (mainly bathroom).The hotel is very old and we are far from a 5 stars !
The location is perfect. It is a 7 minute walk to the forbidden city and Tian'men square on one side. There is a lovely shopping street on the other side. The hotel's upkeep is very poor. It is dirty with peeling paint and broken marble. The staff are exceptionally rude. Breakfast is minimal and outrageously overpriced at $28 per person (there are no alternatives in the neighborhood). Dinner is barely edible and again outrageously priced (I wouldn't have even tried it if I wasn't too tired to go out). Disgusting place. Don't go there. I stayed for one night at the adjacent Grand Hotel Beijing - more expensive and worth every penny.
I'm a sucker for historical sites, including hotels. And the Beijing Hotel defintly has a rich history that doesn't belong in this post, however is worth mentioning as the reason for me selecting this spot. And on top of that - the location is amazing. Granted the location is smack dab in the epicenter of tourism for Beijing (Forbidden City, Tiananmen Square, Wangfujing Street, etc), and if that is what you're there fore (besides history) this *could* be your place. The price is amazing, however so is any 4 or 5 star hotel in the city, so that shouldn't be your driver - however it isn't a blocker here either. The Chinese Gov't obviously is the one credited with giving this State Owned Hotel its 5 star rating; perhaps out of pride. The place in fact smells like grandma's house in the summer with no air conditioning. Carpets emit this strange oder - perhaps due to the history previously mentioned. The *daily cleaning* service must be limited to pushing water around a dirty floor to even out the dirt because there is a lot of cacked in grime in the bathrooms and seating areas. I validated this is the case in multiple rooms as I did go and ask for a change. The check-in staff was completey rude - however the conceirge was extremely helpful helping me ship a package within China - so your experience may vary depending on who you talk to. No international channels on the TV -- TV shouldn't be a reason for staying at this hotel anyway, and the outlets in the walls look like they were about to fall out. Perhaps the duct tape keeping them attached was wearing off. My recommendation is to get your history fix by stopping by the lobby on your way back to a more comfortable hotel (not this one).
location and comfort unable to control the temperature of the room (too warm)