Pick-up location | Bethesda |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Pickup truck, Standard, Standard SUV, Supplier choice |
Rental locations | 9 |
Popular agencies | Avis, Budget, Hertz |
Economy | $38/day |
Compact | $38/day |
Intermediate | $40/day |
Standard | $42/day |
Full-size | $42/day |
Luxury | $60/day |
Pickup truck | $42/day |
Supplier choice | $43/day |
Intermediate SUV | $57/day |
Standard SUV | $61/day |
6.6
Good
66 reviewsCleanliness
5.9
Comfort
6.7
Pick-up/Drop-off
7.3
Value for money
6.9
3 locations in Bethesda
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Reviews
10.0 Excellent
Mar 2021
Pros:
Helpful staff, car was ready, not wait time and car was the size promised and clean.Cons:
Nothing10.0 Excellent
Jan 2021
Pros:
The process at both locations was seamless.9.6 Excellent
Sep 2020
Cons:
The exterior of the car was not completely clean. Budget told me that they were not allowed to use water to wash their cars in DC. This struck me as a bit odd, given that I live in DC and had not heard about such restrictions.2.8 Mediocre
Jul 2020
Pros:
We waited over an hour for our rental car, very poorly managed.Cons:
After waiting over an hour for our car, the car smelled intensely like smoke and made us question how well it was cleaned for COVID.8.8 Excellent
Apr 2020
Pros:
Everything was quick and easy.Cons:
The car was probably vacuumed, but it was definitely not wiped down. The surfaces were dirty.2.0 Mediocre
Jan 2020
Pros:
Location of pick up/drop offCons:
I purposely selected a small/the smallest option for a car and was given a larger vehicle. This was very frustrating and it was not a comfortable ride. Also the car was very dirty. And we were not refunded for the 2 hours we were late to pick up the car (we couldn't drop it off 2 hours later because the Budget hours did not allow for it.)8.1
Excellent
12 reviewsCleanliness
7.3
Comfort
8.0
Pick-up/Drop-off
9.3
Value for money
7.3
4 locations in Bethesda
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8.0 Excellent
Jan 2021
Pros:
Friendly and helpful staff!Cons:
Car rear right tire was very low on tire pressure -- I was alerted to it halfway through the drive8.4 Excellent
Oct 2020
Pros:
Counter attendants were nice and pickup and drop off were quick and efficient.Cons:
The car was not as clean as expected. There was splashed coffee on the roof of the car and the driver side visor when pulled down.8.0 Excellent
Jul 2020
Pros:
Staff was efficient and friendly; transfers were easy.Cons:
I have no comment on how the experience could have been better, but this was a short, uneventful rental in which the staff did not have to display any extraordinary efforts.8.0 Excellent
May 2019
Pros:
The staff was friendly and efficient.8.8 Excellent
Apr 2019
Pros:
The customer service provided by John made this rental process seemless.8.8 Excellent
Sep 2018
Pros:
Manager in Bethesda assisted me. She was very helpfu6l and efficient. I needed a vehicle to drive up to new york and drop off. Although there was a surcharge for doing that it was very useful to be able to. I will definitely use Enterprise again.Cons:
There was no Ez pass in the car.Avis
6.5
Good
23 reviewsCleanliness
6.5
Comfort
6.2
Pick-up/Drop-off
6.5
Value for money
6.2
2 locations in Bethesda
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10.0 Excellent
Jan 2021
Pros:
Friendly and efficient staff both in Washington and Queens.Cons:
Nothing.9.6 Excellent
Jul 2020
Pros:
The staff was great, and the car ran well.Cons:
The EZ-Pass fees were horrendous! Easier to pay cash.10.0 Excellent
Mar 2020
Cons:
Nothing, everything was great, Customer service, car etc, Thanks for ur convenience Avis.6.0 Good
Jun 2019
Pros:
Location of rental station.Cons:
Inside of the car was not clean. Had papers from earlier rentals and other business in the car.6.0 Good
Jun 2018
Pros:
Staff member was very nice, office kind of hidden and old.Cons:
In my opinion, this is a really difficult spot to find! I could not for the life of me figure out where to drop off the car. Only one sign led to a back street with no additional directional signs at all. It was very confusing. This location needs more signage or at least someone outside directing folks where to go for drop off. I ended up parking in what I think was a hotel parking garage, in front of two parked cars because I drove around for 10 minutes and finally gave up.8.4 Excellent
Nov 2016
Pros:
Car was fine, all that was goodCons:
You gave me a 7pm pickup time, but the rental place closed at 7pm on the minute. I was lucky and someone was still there and willing to help me, had I been a few minutes late, I might have missed them. Don't give pickup times at the same time as when they close!4.6
Okay
18 reviewsCleanliness
4.0
Comfort
4.0
Pick-up/Drop-off
4.6
Value for money
4.0
2 locations in Bethesda
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10.0 Excellent
May 2021
Pros:
Yes! The staff was friendly and helpfulCons:
The car needed cleaning, especially on the outside9.2 Excellent
Mar 2020
Pros:
The staff on site weren’t helpful but my experience was salvaged by a wonderful customer service representative.Cons:
They could have answered my initial plea to understand the nature of the situation. Instead I needed to resolve the issue after the fact with customer service.10.0 Excellent
May 2018
Pros:
The pickup and dropoff procedures were straightforward and uncomplicated. The car performed well throughout the trip.Cons:
The car did not have cruise control, though it was not stipulated in any advertising that it would. And the windshield wipers needed to be replaced.6.0 Good
Jan 2018
Pros:
ValueCons:
Arrived @ Bethesda only to find it closed. Called 800 operater said transferred pickup to 99H St in D. arrived to find he didnt transfer. Second phone call no record of transfer. Wasterd an hour on phone--no result. onsite staff intervened to get car assigned. Dont think call agent was in US. Charged me another day when i returnrd car.8.0 Excellent
Sep 2017
Pros:
Nice to be able to pick up and drop off somewhere else other than the airport.Cons:
Suggestion: for the pick up and drop off locations identify the name of the business attached to the address. For example, my pick up location was in the lobby of a hotel. Instead of just providing the street address, add that it is located in the lobby of x hotel.10.0 Excellent
Sep 2017
Pros:
Once I found the desk, my experience was hassle-free.Cons:
Hard to find the Hertz desk hidden in a hotel on the corner. Poor signage.