Bethesda Car Rentals

Cons: Because it's a small lot, attached to the Day's Inn, it's a little hard to find and there aren't that many car options.

Cons: The car did not appear to be cleaned beyond a quick vacuum. There was mud smeared on the outside and the windows (inside and outside) were so dirty I was driving blind near sunset and had to pull over and clean them myself. I also discovered on the highway during a surprise rain shower that the wiper blades were barely functional and needed to be replaced badly.

Cons: Car didn't have wiper fluid - really would have liked that since there was a ton of salt on the roads and the windshield kept getting dirty. Note: this location doesn't allow after hours returns!

Cons: The inside of the car didn't smell good

Cons: We were also told at pickup that we would be refunded the gas refill charge if we brought the car back full. They hassled us about this as well upon return, claiming that we couldn't do this. No consistency in policies or communication among the different entities. The only person who was professional and polite was the gentleman who answered the phone at Corporate when I called to complain about the rudeness; he apologized on behalf of the company and was able to give us at least 1/2 the refund. Customer loyalty is built on respectful treatment, not moneygrubbing and rudeness.

Cons: The dropoff was delayed by the contract problem

Cons: They did not have the size car we reserved at puck up and only had a significantly smaller car available. We had to wait a long time to get a car the size we reserved.

Cons: Car smelled like someone had smoked in it. Older car.

Cons: Car smelled awful, very dirty inside. Was only given one car option.

Cons: Finding out where to return car/bad phone service. Couldn't get thru to local rental car counter

Cons: You gave me a 7pm pickup time, but the rental place closed at 7pm on the minute. I was lucky and someone was still there and willing to help me, had I been a few minutes late, I might have missed them. Don't give pickup times at the same time as when they close!