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Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Convenient to airport - just walk across the street.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
40 steps to Brussels international airport
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Perfect location, nice and well spoken staff. Wonderful mattrass
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Position of electric outlets in rooms too far from bed
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
Close to airport
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
Everything was perfect.
comfort and proximity to airport
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
The ease of transportation to and from the airport and the location.
Cozy atomosphere and comfortable bed linen.
Location of hotel near the historic center of Mechelen, Excellent breakfast.
brand new, very stylish and comfortable
Excellent personal attention from the staff. Bed was super comfortable (it was my best night of sleep in 10 days on the road). Breakfast was very good and they make eggs to order. Rooms were a bit dark.
The unique design and reuse of a beautiful cathedral.
We were treated to an upgrade which was a lovely surprise and much enjoyed Having to pay for tea and coffee, I understand paying for MiniBar drinks but for tea and coffee!
Rooms in the really old style, comfortable and beautifull. I would recommend this hotel to everybody. In the room there is a coffe machine - you have to pay 3 euros per coffee/tea. In 4 stars hotel....
Clean, tidy, well equipped room. The hotel was quiet at night allowing a good nights sleep in a sumptuous bed.
It is a great hotel in a real church. They kept the original details, but added the comfort of a good hotel. The breakfast was very good with lots of variation. The bed was fine, Bathroom and toilet seperate. Bathrobes and free slippers. Walking distance to the center of town, shops, restaurants and cultural center. The airco was not able to keep the room cool, so on this hot day the room was about 28 degrees, too hot to sleep in. Everything else was just great!
the unique design and architecture of the room the hotel had very limited parking. We had to park away from the hotel which was inconvenient and expensive
The room was clean and pleasant and the hotel well located for visiting Mechelen and the surrounding areas It wasn't clear what was available for breakfast on the two price tarriffs i.e. full versus continental. The process for registering and then being charged for breakfast was not clear.
It was central and easy walking distance from the town. The facilities were good, including coffe and tea making facilities and a choice of bath and shower in the room. Also, as it is a modern hotel, there is a lift, so no walking up and down stairs with luggage. Check-in and check-out were easy and no problem with the booking. Not really a first choice for a city break/holiday as it is more for business than a hotel with a lot of character, but the other side of that is that it has the facilities. In common with many hotels, they need more or bigger pillows. I don't know why hotels are so mean with pillows and it makes a big difference to the comfort. (A word about Mechelen is that it has a lot going for it, but its attractions are a bit spolied by the roadworks and is a bit scruffy around the edges - but that's not the hotel's fault.)
Fitness facilities, tv free channels, Wc is far from Bathroom, while (real) Moslems wash themselves after using wc.
The room layout was excellent better than most I have stayed in previously
Very well located. Quiet. It was one of the "new look" Novotels which is an improvement on their former image. Would like to have dined at the hotel but was disapointed with the menu which was not very creative.
The relaxed atmospere
Clean, well equipped room that was comfortable, quiet and in a great location. Initial check in was poor. Less than helpful, just going through the motions after a busy day. Had to ask about timings/facilities rather than being told. Wasn't told about the free 20mins internet use in the lobby. Breakfast was very overpriced at 18euro per person.
I would expect business hotels to have free internet access or a reasonable charge per stay.
It is a very comfortable hotel, very well situated, I recommend it to every body.
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
Location and value Airport shuttle not 7/24
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
The free shuttle service from the airport to the hotel and back.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
The atmosphere, the view from my room window, the helpful staff, the elegant bar/sitting area. nope!
Good staff care, nice enviroment The breakfast is expensive and not really adeguate. The bathroom should be better: no descend bath mat, no tent in the tub, unacceptable in this level of hotel.
The staff were absolutely superb. Nothing was too much. The hotel was superclean and friendly.
The location close to town centre and staff created good atmosphere for a weekend break. It would be better to direct people to go to the multi-storey car park opposite the hotel. It is a short walk and convenient for hotel. Perhaps a special daily rate for hotel guests could be arranged.
We liked the central location with the local bars and shops. The breakfast was very good and the staff were very helpful and pleasant. Occasionally there was a strong 'drain' smell coming from the bathroom after using the shower
position, silence, design, spaces the toilet separated from the bathroom
Very nicely decorated and stylish. Very good staff and service. Slippery floors in bathroom (although very stylish). No tea and coffee making facilities in the rooms.
Very friendly and helpful staff. Stylish fit out in unusual building. Room overlooked bars that had to potential to be noisy but as it turned out, they were find.
Personnel’s courtesy extremely valuable There was a not open able window in our first room, we asked to change it and so has been done without any problem or additional cost
the hotel was very central; the room was quiet; breakfast was very good; few information about what was going on in town. The lights in the room were not good enough to read.
Very stylish hotel, consistent and highly attractive. Staff, room and breakfast were all excellent. The free apperitif on arrival was also much appreciated.
overall great service (welcoming), very clean, friendly staff, quick check-in, free internet in lobby, good breakfast
location, big room, nice design
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
the room service was fabulous
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
the food (breakfast and lunch) is very poor but very expensive. breakfast
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
The room was extremely clean and comfortable.
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
nice hotel, good facilities, near the airport, staff is very nice and helping
Nice and local for city of mechelen. Parking within hotel carpark not available for minibus
room was very clean and free internet connection is very generous breakfast is a bit boring.
Breakfast had a good selection of food and drinks. Some of the people on reception were not very friendly or keen to provide the sort of enthusiatic service I expect and recieve at other hotels I have stayed at in Mechelen.
The rooms were very clean and modern. The breakfast was available when we went down at 11am on Sunday. It wasn't meant to be but they still let us eat which was much appreciated.
very close to the city center (walking distance)
Central location. On site parking. Rooms fair for price Difficultv location to drive to initially. Reception staff could be better.
The location of the hotel is excellent. Having read other reviews I had expected it to be noisy, however this was not our experience. Having stayed at other Holiday Inn Hotels we were slighty dissapointed with the breakfast as it was a cold buffet. However this was an express and was reflected in the price.
Friendly, helpful staff Not enough tea/coffee facilities in the room particularly milk.
See a band play
Walking distance from the City. Parking on site excellent and then lift to hotel. Breakfast was not included in the price.
Good staff, nice relaxing atmosphere The road works, the messy on the street parking and the shower curtain leaks on the floor.
coffe and tea making facilities, large comfy bed, location pillows were too firm and small
Location and speeed of check-in/out Price of breakfast, parking facilities
convenient location; on-site parking Lighting in the bathroom was inadequate; parking spaces are very tight and the up-ramp is steep; necessity to get out of the car to open garage door
convenient location; on-site parking poor lighting in bathroom; absence of magnifying make-up mirror
Not much Expensive;poor breakfast offer considering it was extra on the room rate.
clean spacious rooms, walking distance from the city center of mechelen too expensive (paid 140 for the double), reception area and elevator could be updated.
Decent size room, big comfortable bed, really comfortable armchair, clean, tidy, modern, convenient
the breakfast was very good and we liked the modern bathroom The carpet in the bedroom was old and grubby. The room was very gloomy.
It was as described on the web site Restaurant/Bar was shut for holidays. Small things like tea/coffee/ milk not replaced adequately. Although our room was a no smoking room someone had obviously been smoking in the bathroom while cleaning it - we had to run the fan for an evening to get rid of the smell.
Good Location, Easy to Get to, Excellent Breakfast
Good value for money and Excellent cuisine !!
Helpful staff, excellent location, comfortable beds, excellent breakfast.
A very comfortable room Noise through the windows from the busy road. They need to improve their sound installation
clean large rooms, on main junction but still quite.
breakfast croissants were stale. coffee tasteless.
Lack of secure parking.
Clean room, friendly staff and value for money I have never been able to eat in your restuarant, due to being fully booked.
Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.