Would you like to save as your currency permanently or for this visit only?
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
The location and the size of the room. Opening hours of the pool and sauna were too short
Location, comfort, good service.
Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
Good business hotel with good facilities and location
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
were upgraded to superiour room without additional charges room was located on 2nd floor with the back window coming out onto the car park which caused a lot of noise from people getting into their car and slamming doors etc. during the night. Would not recommend the same room to anyone.
A very good location for our visit to the Theater Hotel and we will certainly stay with you the next time we are in Antwerp. This time the room was not of the same standard as when we stayed with you on our last visit
Location, hotelroom, friendly staff.
The location: the centre!! The price for the room: good! The price for breakfast was rediculous: too expensive!!! The staff was fairly rude!!!
Friendly staff and clean hotel Bathrooms are very clean but somewhat old fashioned
General atmosphere and appearance No bar lounge service after midnight
Breakfast choices Room tempertaure control not available
best was location breakfastroom too crowded in the morning,
The staff of the hotel was very attentive and ready to help at any moment The temperature in the room was very cold, the central heating didn't work
Kindness of hotel staff, enough space in the room
40 steps to Brussels international airport
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Position of electric outlets in rooms too far from bed
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Perfect location, nice and well spoken staff. Wonderful mattrass
Convenient to airport - just walk across the street.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
charming staff Airco not sufficient and too noisy (room 701)
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
No free wifi in the bedrooms
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
Very good breakfast. Cleanliness. Good bed Everything OK
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
privacy, quiet, central location shower broken. Towels had holes in them.
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
Staff were competent, helpful and genuinely friendly.
A friendly environment in the heart of Antwerp with all comfort.
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
The location is good. The room is too small.
confort and design breakfast
I really liked the lobby and the reception design. The rooms are old style and not suitable with the new lobby
Reservation was for a "king" room - that was not available upon check in we were told - they only had "queen" available Why make a reservation when they cannot provide what is reserved?
Pleasant staff and comfortable room
Good value for money. Breakfast was very good. Free parking right in front of entrance. Video on demand abusively expensive, location a bit too busy with cars everywhere, public transport to city center not so good
Very friendly and helpful staff at the reception, spacious and well-equipped room Outrageous breakfast rates
Friendly personnel. The breakfast was very good with alot of choice. I had booked 2 rooms, but when we arrived, only 1 room had been actually been reserved. It took quite a while before a second room could be arranged as the hotel was apparently full. Finally after 20 minutes, a second room was given to us.
location ideal for meeting with easy out-of town access and parking not ideal if for leisure stay
Public transport to town center is easy Swimming pool & Sauna Promised safe in room unavailable Secure parking is not free as was advertised
Good value The outside ring road was a little bit noisy inside dutiny night.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
The breakfast buffet is fantastic.
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
Breakfast The smell from the sink in the bathroom.
roomservice, parking, breakfastbuffet matras of the bed
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
more than adaquate, look forward to future stays.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
The room was very clean and cosy. The hotel has a very central location.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
Centeral Location no
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
employees very helpful shower curtain fear everytime you take a shower
1 i didnt like this hotel
bar closed 23:hrs saturday night. staff would not provide roomservice
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
Nice big comfortable room and a gym with pool for guest use
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
location, comfort and good dinner if possible should include breakfast
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
wifi should be free
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
Cleanliness Paying for wifi
location ambiance and room furnishings
Big rooms, excellent location Parking was full. We were adviced to go to park along the river, which turned out to be very expensive (38 E for 24 hours). We only found out after picking up the car.
Excellent situation in the heart of the historic centre. Also a very individual hotel totally unlike the usual business chains / brands
Quiet location in the centre of Antwerpen, breakfast is ok, clean hotel. a bit expensive but that might be logical for such a room on such a location.
The breakfast was very good, the room was big and clean. Yes, For such a expensive hotel wireless should be for free! A pit poor that you have to buy this at reception.
I appriciated the serviceminded and kind staff. The room was clean, which is very important for me. Good breakfast. No free access to internet.
It was very nice to have a private garden. My wife smokes and we had a non smoking room. It was very nice to have a garden where it was allowed to smoke.
The room was light and cheerful and the included breakfast was excellent. Good location. Staff spoke perfect English and was always helpful. Nothing that Ican think of.
Smiling faces. Extremely pleasant and helpful staff. We had an upgraded room as the hotel was not full. Welcome glass of sherry or port
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
Friendly staff, in the centre of town and nice price.
Proximity to centre and zoo. Parking took a while.
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
It is good location every thing was good except advance booking information wass npt available
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
Good facilities, helpful staff Lighting in room was too subdued
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
Close to airport
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
The ease of transportation to and from the airport and the location.
Everything was perfect.
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
comfort and proximity to airport
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
Excellent location--8 minute walk to Central Station; Clean, modern room with excellent internet access in the room; friendly, helpful front desk staff.
Excellent location. Just round the corner from Diamond Center, and only 5min walk from the central station.
quite place, but close to the center, clean and renovated, discreet.
value for money
central location for sight-seeing and station small lounge area with no bar
Great locaion, Comfortable Room and Good quality breakfast. Great value for money
nice large rooms, kosher breakfast available! street not too nice
proximity to centre of city rooms looking a bit tired
Location to the centre During my stay, the internet was not working in the room. Just a temporary glitch, but the main issue is the centralised air conditioning... the hotel will either be too hot or too cold for some people, and it cannot be set to give individual temperature zones
Rooms in the really old style, comfortable and beautifull. I would recommend this hotel to everybody. In the room there is a coffe machine - you have to pay 3 euros per coffee/tea. In 4 stars hotel....
The unique design and reuse of a beautiful cathedral.
We were treated to an upgrade which was a lovely surprise and much enjoyed Having to pay for tea and coffee, I understand paying for MiniBar drinks but for tea and coffee!
Clean, tidy, well equipped room. The hotel was quiet at night allowing a good nights sleep in a sumptuous bed.
brand new, very stylish and comfortable
Cozy atomosphere and comfortable bed linen.
Location of hotel near the historic center of Mechelen, Excellent breakfast.
the unique design and architecture of the room the hotel had very limited parking. We had to park away from the hotel which was inconvenient and expensive
Excellent personal attention from the staff. Bed was super comfortable (it was my best night of sleep in 10 days on the road). Breakfast was very good and they make eggs to order. Rooms were a bit dark.
It is a great hotel in a real church. They kept the original details, but added the comfort of a good hotel. The breakfast was very good with lots of variation. The bed was fine, Bathroom and toilet seperate. Bathrobes and free slippers. Walking distance to the center of town, shops, restaurants and cultural center. The airco was not able to keep the room cool, so on this hot day the room was about 28 degrees, too hot to sleep in. Everything else was just great!
Clean, well equipped room that was comfortable, quiet and in a great location. Initial check in was poor. Less than helpful, just going through the motions after a busy day. Had to ask about timings/facilities rather than being told. Wasn't told about the free 20mins internet use in the lobby. Breakfast was very overpriced at 18euro per person.
Very well located. Quiet. It was one of the "new look" Novotels which is an improvement on their former image. Would like to have dined at the hotel but was disapointed with the menu which was not very creative.
It was central and easy walking distance from the town. The facilities were good, including coffe and tea making facilities and a choice of bath and shower in the room. Also, as it is a modern hotel, there is a lift, so no walking up and down stairs with luggage. Check-in and check-out were easy and no problem with the booking. Not really a first choice for a city break/holiday as it is more for business than a hotel with a lot of character, but the other side of that is that it has the facilities. In common with many hotels, they need more or bigger pillows. I don't know why hotels are so mean with pillows and it makes a big difference to the comfort. (A word about Mechelen is that it has a lot going for it, but its attractions are a bit spolied by the roadworks and is a bit scruffy around the edges - but that's not the hotel's fault.)
The relaxed atmospere
Fitness facilities, tv free channels, Wc is far from Bathroom, while (real) Moslems wash themselves after using wc.
The room layout was excellent better than most I have stayed in previously
The room was clean and pleasant and the hotel well located for visiting Mechelen and the surrounding areas It wasn't clear what was available for breakfast on the two price tarriffs i.e. full versus continental. The process for registering and then being charged for breakfast was not clear.
It is a very comfortable hotel, very well situated, I recommend it to every body.
I would expect business hotels to have free internet access or a reasonable charge per stay.
The breakfast was nice and the complimentary evening drinks were a nice touch Unfriendly and unhelpful staff. The room felt a bit like staying in a multi storey carpark. There was no ambience
Good breakfast helpful staff. Improvement for the room stated above
The Banks was an excellent little hotel, perfect location, very funky rooms which were even an ok size, nice helpful staff, very nice breakfast included and great value for money. Its new and seems not quite finished yet, but no major construction going on just small things. Very highly recommended, if you want a nice cheap Design Hotel in Antwerp.
I really like this hotel and would love to give it a rave review. The rooms are very nice, but sterile. A simple fresh flower would help. The hotel lacks the perfect balance between what it wants to be and what it actually is. They have a night entrance and no evening personnel. I felt a bit uneasy with this. The air conditioning unit started leaking water in the middle of the night. Sadly, it is a very impersonal experience. I feel it is priced a bit too high considering the lack of amenities and services.
The Location, the free dinks buffet during happy hour. Small room and transparent (glass) wall between toilet and sleeping part of the room.
they could have done more with the rooms. Concrete floors and ceilings are not very appealing to me. Also you should not save money on beds. They could have been better quality so as the sheets; We paid 135 euro a night so you would expect better quality.
The staff was helpful and eager to please. The room was clean with a good view of the city. The hotel rooms has no television or internet access. It was a little too modern for my tastes. The price of a 'suite' seemed too much considering the room.
The hotel is need and very modern--clean, comfortable bed. Flowing coffee. Close to the center of Antwerp. No telephone service in room! I did got my receipt when I left early on Sunday, Sept 14 because no one was manning reception early. But I already paid my bill upon check-in.
The Banks Hotel is well-situated in the city center, particularly for those in town for a fashion industry related trip. Also, there is a coffee/tea machine in the lobby that is self-serve for guests, and a complimentary happy hour + tapas from 16h30-20h30. The hotel lobby closes at 20h30 and from that point forward, guests have to enter through a side door by swiping a badge-- it works fine, but is not the most hospitable move for a hotel of its stature. The rooms have an industrial aesthetic which is appealing, though the lack of color makes it feel a bit 'cold.'
Good location in central antwerp, but quiet. Good parking nearby. Had stayed at the hotel for some business trips in the past with postive experience. Decided to stay on family weekend, however would not reccomend this hotel for family! Was made to feel quite unwelcome by the staff, the room is far too small for a cot, (we are unable to move) and the terms for costs relating to the hotel providing a cot were not at all clear and the hotel was completely un flexible around this. Also we paid extra for a top floor room. Website gave impression that this was giving some advatange, but there was absolutely none - Do not book this option. Overall dissapointed.