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Bed was very comfortable room was very spacious Lots of noise from the parking lot area at 11pm sounded like a street sweeper going through the parking lot
Easy to park. The staff was excellent. Our room was very nice. Well kept and clean place. Would recommend to anyone.
Safe and clean Needs to be updated
Super nice. Friendly staff. Flight was cancelled and they were really helpful.
We enjoyed the room, the view was great of the city, and we could walk around to where we wanted to go. The bath tub didn't drain and so we showered in a tub full of water.
Rooms are spacious and clean Front Desk staff where not very knowledgable
I've stayed here before and was greatly surprised how nice it is now.
Clean rooms, absolutely immaculate grounds. All trees, bushes, and flowers were trimmed to perfection. Nothing
The rooms were very spacious and very clean. The elevators were broken and we were not informed about it after waiting for a long while with all of our luggage we decided to use the stairs. I understand things happen but a common courtesy would have had front desk tell us and offerd any help with our luggage. My neighbors were very loud and obnoxious how ever I did not call lobby which is my fault but possibly having security do a walk through through the halls at night would be a good idea for this hotel.
My family really liked the pool and fitness area. We even ordered poolside meal service which was delicious. There was a snotty lady working in the fine gift shop who gave my 3 year old and myself the stink eye as my daughter hugged the bulldog sitting at the gift shop entrance
No continental breakfast
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities. Only positive things to say.
very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything. we did not find an in-room coffee maker, which we would expect for our junior suite.
The hotel was immaculate. The rooms were superb in size and furnishings. It was a very good value for such luxury. The grounds were also beautiful.
It was awesome. The staff went waaay above and beyond what was expected. Are you kidding me??? How about this....We couldn't stay forever???
It was an absolutely beautiful and amazing hotel. It's right in the city within walking distance of great places to have dinner and drinks.
We loved the elegant atmosphere and the professional staff. The spa area was especially nice. We thought the parking was hard to follow.
Great hotel with a great staff. One of the best values in the country.
Beds were horribly soft.
The room was clean and neat, had everything we needed. If you're a young couple I'd advise you to try a different place. My fiancé and I are 20 and 21 so we're very young and there was no one there around our age in the slightest. Which for me usually would not have been a problem except for how the lobby was so beautiful yet smelled like an retirement home, and to the point it was so overwhelming I got a headache because of it. And anyone who knows me personally knows I love old people but the hotel is more so fitted to an older age group. Also the rooms were very small for what I paid for. On top of that I originally booked a room with a King bed I was told my room was not cleaned yet mind you it was almost 5pm. So the lady at the front Desk said she'd "upgrade" me to a two queen room with a balcony and a "view". WRONG our room was facing the back of a building, no view whatsoever. Overall if your in your 20s I don't recommend this hotel unfortunately.
The staff was amazing! They were all so polite and just wonderful. The room was fantastic as well! Nothing!
Great view to watch the fireworks. Nothing.
She ratings are on e of my favorite hotel chains. When we got there, we got an upgrade and got a spectacular view of the city. Loved it
The spacious room. The long walk to our room.
The room was clean and updated, needs an updated tub though. The bed was comfy and tv was big. The tub and shower were not as clean as the rest of the room; would have liked a more updated and bigger tub. There was a dog that kept barking, I understand the hotel is pet friendly but it was annoying because it barked for a long time at night and again early morning. Maybe get thicker walls or something to muffle the sound? Also heard room cleaning and vacuum very early above us.
Clean, modern interior. Great price. Spacious room and friendly staff. Room 508 had a little bit of deferred maintenance. Can't complain for the price I paid, but expect more from a Sheraton property.
Great experience overall! Nice rooms, comfy beds, great location close to everything downtown. The property was clean and the lobby smells amazing! Service at the bar was great! The bathtub in our room was not flat bottomed but curved and very difficult to stand in. Seems quite dangerous in fact. The door to our room was right next to another rooms door and all morning heard the bellman knock, then heard people go in and out all motioning long.
Very good central location, the motorized bed system to get a better confort was astonishing.
Accommodations were comfortable, inviting, and very convenient to Salt Palace convention center. Staff was wonderful. Service at restaurant was slow and sometimes absent. Disappointing, because the food was excellent.
Excelent facilities, particularly the gym. Good restaurant as well. Very helpful staff. Great city centre location The outside looks little sad, but once inside is fine
Clean but with a definite 'run down' feeling, operated on a shoe string and it shows..convenient to convention center if there is no other choice.Personel is friendly and helpful, doing the best they can .. Noisy air conditioning and fan blowing in your face at the desk...sleep number bed a disappointment..TV set far from its prime...dinner quality worth forgetting at best..
So close to the Salt Palace convention center. Beds were comfortable. Rooms were smaller than expected, with no microwave.
Clean place with friendly staff. They even threw in a free breakfast with our stay. It was also an easy walk to the mall. The room had cool art but, the heater was very loud. Something wrong with the fan. Also no bathroom fan oddly enough.
Love the location, very close to Salt Palace. The pool area was also nice. Not worth the price for anything other than location. Bathroom was pretty dirty, the room was nothing special. Our mini fridge was leaking when we checked in and the floor was wet. They sent a new one right up which was great. I wish the floor elevators went straight to the parking garage. It was mediocre for my expectation of a 4 star hotel.
great downtown location, close to it all would have liked a fridge in the room, other then that wonderful
Breakfast buffet was quick and very good for this kind of meal. Waitperson was very polite and helpful. Clerks at reception desk also were great.
Rooms were clean and neat Was told that there was a airport shuttle....not Check in was @ late! Got into room @ 5. Had to put luggage into closet by front desk while we walked around downtown, waiting for a phone call from them stating that our room was ready. We were not the only ones either. Was told that our stay included the breakfast, found out after we had already had eaten....
The hotel met my needs and the location was perfect. The hotel staff was great and the parking was excellent. I would expect the Radisson to be a very nice hotel. The SLC Radisson was not a very nice hotel. The room was just an average room with sub standard furniture requiring replacement. I had a better room at a two star hotel. I don’t think the hotel should have charged to park at the hotel ($24.00 for two days was excessive).
The firepits and lounge area No outside pool or hot tub. Room wasn't as nice as I was expecting for the money.
I always stay at the Hilton, it's great location and pretty luxury althought there's many more luxury hotels, Hilton is great in price and location, close to bars and City Creek Mall The extra charge for parking should be included with the stay
When I was working I stayed at this hotel year after year, and appreciated the little extras they had. This room was very basic, no extras or frills - but it was close to the political convention I was attending.
The location was excellent and the facilities were very nice. The young man who first met us as we drove up was very, very friendly and helpful. We had trouble getting connected to the Wi-Fi. When we did (with the help of their out-sourced IT) it was a very weak signal. Also, when we got to the hotel, the place seemed a bit chaotic with wedding guests, wedding parties and tons of people clogging the entry way.
I didn't like that you had to pay for parking each day and you had to pay for WiFi.
The view Bathroom Filthy carpets Dated rooms
The daily parking seemed a little steep given both the parking garage and surrounding streets were basically empty.
It was clean. The staff was courteous, friendly, helpful and well informed. It was close to Temple Square and Shopping! Great atmosphere! No microwave or refrigerator in room. Also I don't like that they charge you for bottled water, $3.00 seems very high!
Rooms are clean and comfortable Room was not ready when I arrived
I liked the location and friendly staff The old rooms and broken heater, loud refrigerator. Not the cleanest bedding.
Within walking distance to city creek Room was very small. Run down. Needs up dated. Not worth the money. Water hot then cold in shower. Staff was ok.
VERRY CONVENENT FOR MY STAY AS I WAS IN THE DAYS OF 47 PARADE AND I LIVE IN CACHE VALLY. I BOOKED AT THE RIGHT TIME. GOOD RATES .
The location is great. Light rail stop right out front. Half a block to the convention center. Only feet from the Salt Lake Temple if you are interested in sightseeing
It was in the heart of Salt Lake City across of Temple Square, across of Abravanel Hall, and City Creek Shopping Center. The free fare zone helped to get around using the train in front of the hotel and several buses nearby. Nice view of the city from the hotel. I found a few stains on the upper part of the shower curtain, lack of space to put luggage down, and a cold draft coming from the balcony door even though it was closed. This was mainly due to the snow storm though.
Nice place, great location and walking distance to shopping mall. Hotel room clean and spacious.
Unplanned overnight in Salt Lake due to flight cancellation. Hotel is ideally located (really is adjacent to Temple Square and City Creek). Squeaky clean. Deco lifted from a set of "The Americans," or maybe something five or ten years earlier. Not old, just old.
Nice place, great location, has been recently updated with décor, bed was very comfortable, room was clean, free internet with good service Staff was knowledgeable but a little slow, price was a high versus other locations of similar quality, not a modern or chic building but very serviceable.
Great location to downtown! The rooms were pretty good quality and appear to be updated. I visited while the outside temp was 105 and the interior hallways to the rooms matched that or exceeded that. The room AC was great but the halls were too hot.
Great location! The water in the morning would be hot and then cold- not very comfortable!
Conveniently located next to Temple Square, within walking distance of the convention center. Easy access to lots of local restaurants/shops/bars. The staff was always very nice, and the light rail from the airport stops directly in front of the hotel. My room also had a great view of the Temple Square area and the mountains in the background. Not a very big room, although I didn't need a lot of space as a solo business traveler. The bed wasn't the most comfortable I've slept in, but it could have been much worse. They offered the option to not wash the sheets every day if desired (in order to save water and resources), which I appreciated, but did not offer to do the same for the towels.
Everything we came to Salt Lake City for is within walking distance of the Salt Lake Plaza & at a very reasonable price. This was my second visit & would stay again when I return to town. It would be nice if parking were included in the rate, but the $5.00 fee is reasonable & parking is secure.
Room, location, bed, view Girl that checked us in put us in the wrong room and when told did it again. I went to remedy and was told that hotels.com could not reserve the room I requested and that I would need to request refund from them. I went back to wrong room, called hotels.com and miraculously the correct room opened up! Yeah for hotels.com
I would definitely recommend it . I am going to stay more over there Everything was great.
It was clean and centrally located. TL;DR We were overcharged for the room. The room was dark and tiny. We were "upgraded" to a smaller, darker room. Don't stay here. Paying via priceline was $40 more than the hotel website advertised. On a night when the hotel was nearly empty, we were given an awkward corner room that was poorly lit and the size of a closet. Front desk was nice enough to "upgrade" us.... to a smaller and darker yet equally uncomfortable corner room. The robes were threadbare, faded leopard print, and gross. It was so terrible that we questioned whether we were on Candid Camera. I've been a lifelong Kimpton devotee but never again. There are so many great hotel options in SLC. Don't waste your time or money here.
Loved it here! Great place to stay! The staff is so friendly, definitely has a high end feel. Furnishings are very nice and unique layout. Very clean. Bed is very comfortable. I highly recommend getting room service. The restaurant in the hotel is to die for. They accept pets and welcome them with open arms. Valet service for $24 per night is very worth it! Lovely hotel!
Location, friendly staff, decor Room 708 must be very close to ventsbof some sort because there is a hum going on the whole day and night, which could affect quality or sleep.
Restaurant was very good - except for the dogs. Staff was helpful and friendly Dogs
Well decorated, nice overall. Other people's showers so loud it kept me up, knocking on my door when I have do not disturb tag hanging, if you arrive late at night your reservation may disappear, parking is stupid expensive considering cost of room, no parking for large vehicles.
My husband and I enjoy staying here because it's always modern, clean, sophisticated and welcoming. They are so friendly and the rooms have these fun and creative amenities, like yoga mats & animal print bathrobes. We often have overnight lay-overs and roadtrip pit-stops in Salt Lake City and the Kimpton Monaco never disappoints. No complaints
The staff was so nice and very accommodating! Their Bambora resturant was amazing! The best food I've ever had! It was so good that we ate there for dinner and breakfast. Wine/social hour was very relaxing. It was a fabulous get away!!!
Breakfast included. Decent selection. Room smelled like a smoker. Bed could have used some padding. No couch for kid to sleep on.
Great breakfast every morning
Price and service
Everbody was friendly and accammodating.
Just a great place to stay, and good location. No complaints at all.
The room was very comfortable, especially the beds . It was was clean. There was plenty of room to spread out. The breakfast food was not good. Most of it tasted and looked like it sat around for a long time. The table area is tight, especially with many families with small kids. Fortunately there are restaurants close by!
Lobby, sundry shop, room, pool & hot tub, sauna. Close parking. Made use of all of it. Hot tub is indoors, but has great vantage point into the world outside. Room was great: just nothing in particular I need to say about it. :) Nothing about the place made me unhappy.
I felt that the room was very clean and spacious, with a simple but stylish decor. The price was also much more reasonable than other hotels in the downtown area, as there was no major fluctuation between the weekend and daily rates. The continental breakfast was subpar, despite being hyped upon check-in as one of the hotel's best features. I also had issues connecting to the internet, and had to cycle through several different networks before finally staying connected.
From water with some fruits at the lobby to housekeeping job, we could tell this place really care about their customers. Breakfast was wonderful, and they have indoor pool and sauna which were nice. Most staff were very friendly. Walking distance to the train station which you can take to the center of town free!
There breakfast is too notch!!!!
Nice enough place. Good pool. Rooms clean. Overpriced in the summer. Staff lied to me about room availability. Had booked the rooms for a week and then received an invoice the second morning. Was told nothing was available and they were sorry. Then I booked a room online and the staff proceeded to give me attitude. Breakfast setup in a way that it can't accommodate the number of guests. Parking lot is a hangout for homeless folks. Stayed there many times in the last few months but will never go back.
The pool was the perfect temperature and all sidewalks were crystal clean after the snowfall.
this is one of the best hotels in SLC, the location, amenities and friendliness of staff is outstanding
The location was great. $15.00 for parking and no free wifi.
Bed was comfy...perfect for two. City view at night was amazing. Originally paid for the high rise but they tried to put me on the third floor. Desk worker Sage was very kind and helpful in getting us into a more appropriate room on the 14th floor. Small bathroom....small bathtub. Very few options for "gift store." 7 dollars for a bowl of cereal!!
Bed was awful. Lobby was stark and uninviting.
Bed was very comfy and big for me, my wife and out 7 month old little boy. Staff was nice and helpful. Had a great view from the 9th floor. Location was awesome. For a last minute trip, this place a gold to stay at. The bathroom was small, I have stayed at cheaper places with bigger bathrooms. Breakfast was over priced. It was cheaper for my family to go else where for food.
Clean, great location You are required to pay a $15 parking fee per day to use the only parking structure available on the premises.
Our King suite room was clean and comfortable. The shuttle service was prompt and only a 15 minute ride from the hotel to the airport. The hot breakfast included in the room price was very good.
convenient location and great price, free upgrade to suite on arrival for a six night stay.
I had just had surgery and was on crutches. luckily there were some nice people staying there as well because the staff didn't seem to have time to assist me. even though it appeared they were doing absolutely nothing but watching me try to hobble out to the shuttle with my luggage.
Comfortable beds, close to the airport and complimentary breakfast. One of our two rooms smelled as if the floor was moped with dirty soap water. Difficult to tolerate the odor. Also, not enough towels in the rooms which were very worn and rough.
The hotel was very accommodating. Upon are arrival in Salt Lake City we called the hotel for pick up and they were there within 7 minutes. Our reservation was made over the internet so checkin was harmless. We were given two keys to the room and also two vouchers for the included breakfast the next morning. The breakfast is eaten at a sit down restaurant attached to the hotel. Their food and service was excellent. Great place to stay while in SLC.
close to airport, comfortable beds, good Chinese restaurant. Nice place to stay during my transit.
The personal was nice but The place need to clean more all the facilites The pool, you don't have nice lobby to relax, the hallways smell bad, was dust in all the furniture in the lobby
Most of the staff was friendly. Room was clean although a little on the old side. Needs an update. Small but comfortable. Reasonably priced. Almost no parking for the guests. I think they rent their "unused spaces" as long term parking for the airport. Had to park on the street, but no problem. Parking, tv remote did not work.
Price was great, shuttle from the airport was really convenient. I wish I would have gotten the young man's name who drove the shuttle and worked the front desk that evening (December 13th) because he was terrific at his job and was an asset to this hotel. He was a true hospitality professional. Beds were comfortable, and the room was clean.
Clean & quiet A little run down
The paint was new, but that was about it. Everything was out of the mid 1990s, including an old bubble tube TV and, seemingly, mattress. Worst night of sleep I've had in ages.
Checking in and out was smooth. Clean room. Comfortable bed. Hallways felt like they might fall through. A little uncomfortable.
The hotel itself is nice. It's comfortable, clean. Seems best for business or couples. The indoor pool was fun with a city view. We had a few problems with our room upon arrival. Online we had booked a room with a sofa bed, and the microwave/fridge. The room they gave us had no sofa bed for our kids, so they switched us to a room with no fridge/microwave. The staff weren't very friendly. When asking questions about breakfast, facilities, getting extra blankets and pillows etc. they were rude and treated us as if we were being incovenient with all these "silly" questions. The pillows were miserable! Down and feather pillows provide no support so it made sleeping on a nice mattress difficult.
Great location and the view from my window was amazing. Very friendly staff. Clean comfortable bed. For the price the room was small, No spa, No coffee in the room. Not a hot tub, jacuzzi to be found. Room was hot. I was a very sad girl.
Convenient to all the downtown sights. Back patio is right on Gallivan Center plaza. Great views of the mountains. Cheerful service from everyone, from valet to housekeeping to front desk. Dinner at on-site restaurant was just okay.
the staff was great , the bed comfortable , room was nice parking was difficult , room service was a little slow
The rooms were all updated beautifully with modern bathrooms and very comfortable bedding. Would definitely stay again !!
Clean and tidy No continenatal breakfast, no free food!!!
I was very impressed with the staff, the hotel overall and the food.
Nice hotel, especially when considering the deal we got through Kayak. It was close to the expressway and I would definitely stay there again.
Breakfast, clean room, good bed, quiet, good location, relatively safe. Observed some door propping but doors locked at night.
clean room, but staff are not so friendly
Rooms were a little older but manageable Had a loud constant humming noise coming from the outside.
The beds were comfortable. The indoor pool was nice, though we didn't use it. The warm cookies were really good. The onsite restaurant had terrible food and the service wasn't very good. The server didn't know anything about the local beer they sell there. Of the party of 4 that ate at the restaurant, not one person finished their plate of food. The veggies were much too salty, the steak had no flavor, the fries were cold, and the chicken with salsa was only mediocre. The prices were high for the quality of food and service. They also placed two holds on my card. One for incidentals and one for the room but they held about $50 more than I should have been charged for the room. When I called the front desk I was told that sometimes they charge double for incidentals and that those charges should be dropping off my card soon and I would only be charged for the price of the room.
The executive room breakfast was pleasant and attended by a very nice server. The large pond outside was nice for a stroll around in the morning. The bed itself was comfortable and the room was nice and large. The counter staff when checking in made us wait and excrutiating amount of time, and even called a couple in front of us that had arrived later. The check-in cookies were overly sweet and not fresh, but heated. The pillows were abundant, but none of them were comfortable. The TV didn't work, period. If you pushed the power on it would take about 5 minutes to load a blank channel and then if you hit menu or guide it would turn off, and it would also just randomly turn off for no reason. There was bits of damage all throughout the hotel, from pieces of moulding to chips on the cabinets. The soap provided felt impossible to rinse off. My room was not cleaned in the two days I was there. The worst of all however was the fact that I had prepaid for my room and at checkout I was billed for the room again without consent, a fact I didn't realize until arrive home a day later. I had to call them 6 times to speak with someone to reverse this charge, even though from the first call it was acknowledged that this was in error, and I never actually got through to anyone, I simply had to leave a message explaining what happened. I received a call back two days later on my answering machine while at work that it will be refunded to my card and I'm still waiting for that to go through. I will never stay at a Doubletree or Hilton again.
Location Young and inexperienced staff
Clean room, helpful staff, comfortable beds and buffet was good. The gym was well maintained and lightly used.
Staff, quick checkin Very noisy heating system.
Bed was comfortable. Nothing special.
close to downtown and universities The staff were discussing me negatively in front of other customers after i needed help with something that they felt was unnecessary.
shuttle service to my office the current construction
Friendly night staff Everything was awful. Everything was closed early. The room awash nothing like the pictures. Worst money spent ever. Super disappointed.
The location was great. The hotel could have been cleaner. My TV wasnt wourkingbfor two out of the four days I was there.
Modern Feel Comfortable Bed Pool, Hot Tub, and Exercise Room Refrigerator and Microwave Slow-Check-in Untrained Staff Not Customer-Service Oriented at all Under Construction Hallway loud the entire night *Had a job interview and wanted to extend my checkout from 12 to 1 pm, this was denied and they wouldn't even accommodate holding my bags for pick-up when the interview ended at 12:30. I will never stay at this hotel again, it reminds me of a 2 star hotel with a modern feel. I would probably hire legitimate professionals in business attire to manage the front-end and not a bunch of hipster teenagers with no manners or customer service experience.*
Didn't like much of anything. Decent bacon. Giant TV. Construction. Very very Slow wifi. Missing furniture from my renovated room. Rude staff at the desk (especially the ladies in the evenings). Disgusting coffee. Also very expensive for what it is. Very removed from downtown.
- Floors were so dirty, they were never swept of cleaned. I wish I brought my own house slippers. It was disgusting! - Upon arrival, the coffee maker still had coffee in it. Housekeeping must have missed that detail...I requested another twice b/c they forgot to bring it the first time. The second time, the coffee maker arrived by way of an irate woman who made it seem like an inconvenience that she had to bring it to my room. On top of this, the one she brought was still DIRTY. I gave up and decided to buy my coffee off-property and that was an inconvenience to me. - Pillows were dirty and sheets felt unclean. To confirm my suspicion there were a pile of pillows at the hall by the elevators, they were all unbagged and just left there for everyone to see. Pretty gross to think that the pillows we put our heads on are just thrown on the floor only to be re-covered by linens when they had been touching dirty floors all day.
they did finally move us to a room with working a/c beds were great No Working ice machine, the ones that did work on a different floor and where out of ice. The a/c did not work. ceiling tiles falling down in hallway pool closed
Neat looking place, very different than typical hotels. More "hipster". Clean, friendly. Very comfortable beds. The fridge and microwave were not working.
Dirty Windows, construction on our floor
Liked the hard floors in the room. Over all it was pretty terrible. There was no heads up about the construction and the fact that there was no room service. The lounge that actually provides food was way to expensive for the quality. We also asked guest services to bring up new shampoo, conditioner, body wash 3 times and no one came. Said breakfast was a part of the deal and got there and had to pay for breakfast. We thought by paying a little extra for the room we would have a better time and we sure did not. Will not be returning there.
The staff was very kind and accommodating. The facilities were very clean, modern, and sleek. And the location is incredibly convenient. The parking situation was confusing since I've never been in the area and arrived in the dead of the night. There weren't clear instructions pasted anywhere explaining what to do.
Price, breakfast, accomodations Gym lacking a general weight station, Pool should be inside building, a female Staff member was rude and with an actitude.
Everything was excellent
Everything was nearby and that you could order from the kitchen 24/7 super easy. Pay to park, I am already paying for a room and taxes and then you charge me to park at your hotel.
Staff was friendly and efficient. Nice rooms. Excellent central location for doing business.
most of the staff was nice Head desk lady seemed annoyed with any family at the hotel she didn't hide it well she didn't like families there. The pool only stays open until 10:00. The rooms lighting is annoying the bathroom lights wouldn't work for some reason, the glass sliding door into the bathroom was horrible once it was shut it would take me a grown man to open it for the kids and my wife. Breakfast was so so, there is much better breakfasts out there I have stayed at the Hyatt House just 20 minutes away from the hotel and it has better amenities and breakfast. Also two of my children forgot toothbrushes so they went down to get one and they charged them for a toothbrush I mean for $160 a night that is ridiculous. Also we pulled out the hide a bed and there was a huge hairball from the wash or something it was pretty gross.
Room was nice and spacious. Breakfast was great! Extra 10 bucks to park
The staff was outstanding! Stella and Aple were terrific!
Coffee and hot chocolate bar!! Best breakfast I've ever had at a hotel. Rooms were amazing - huge couch and new furniture! Available parking was limited in the paid lot behind the hotel.
It was very clean, friendly, and quite and breakfast was great
Nice look, new Everything was great
The room is spacious, and the furniture is arranged well. The bed is comfortable, the study desk conducive to getting work done. The breakfast is excellent. The location, near the Convention Center, the light rail, and restaurants and shops is great. The fitness room has old equipment that does not work well. These are heavily used, so it would be a good idea to replace them.
From the moment we arrived your staff were cheerful and helpful. The kids loved the pool open 24/7 and the breakfast. One of the kids said, "This is the first hotel breakfast I got full at". The room was comfortable and cool. All in all it was wonderful. Mahalo
24 HR pool and hot tub
My fridge didn't work, but the staff was prompt and exchanged fridge immediately. The pillow is so thick that my night sleep wasn't very comfortable. In the morning my neck hurts. I wish you have some thinner pillows. I'm sure there are quite a few people like me who prefer thinner pillows.
Beds were comfortable..clean room..nice staff will definitely be back.. They posted rules about no kids under 5 in the hot tub..yet there were toddlers in diapers in the tub..should've had someone checking...dangerous
All inclusive service (breakfast, swimming pool 24/7, business centre services), helpful and professional staff service.
Clean, comfortable bed, polite staff, good location. Great breakfast. I would have liked a fridge in the room to keep a soda cold. No big deal though.
Friendly staff, good products, comfortable beds
Fabulous staff. Great pool. Comfy beds and spotless room. By far the best complimentary breakfast i have ever had..
To much noise in the rooms from the streets, from the air machine.
Very clean rooms, very friendly staff. Free tee in the lobby. Room which they gave me first was a bit noisy, because of its closeness to the ventilation, I believe. So I asked for another room, and they gave me another one which didn't have the problem.
This hotel was wonderful. It served a very good breakfast (free), the front desk staff was absolutely lovely at every interaction, it was very, very clean, and it even had recycling receptacles. The indoor pool is wonderful for the kids.
Great price. Hot tub and pool anytime rocks for people with a different schedule. Clean and comfortable beds. I enjoyed the sticky notes posted around by the house lady's. Borrowed a wine opener with no rent cost. Screw little America for charging.. The ice machine was down on my floor. That was the only inconvenience. Not a horrible one
Everything is pretty new A lot of the facilities are broken, water wasn't hot, and very limited choices for breakfast
Nothing I arrived in the middle of a very violent thunderstorm. When I tried to register, they informed me that they had over booked and had no room for me. Right after I left the parking lot, lightning apparently knocked out the power in the area. I had to drive another 1 1/2 hours in that storm.
Comfortable king size bed. Spacious room. Cheaper parking than the airport plus a shuttle to get you to the airport. Complementary breakfast The couple in the room next to us was not loud, they had their tv on and they were talking in a normal voice yet we could hear them as if they were in our room. We had an early flight and needed to sleep but we could hear every door shut in the hotel and every bag roll down the hall. We didn't sleep much that night, in truth the plane ride offered a better atmosphere and we slept great during our flight.
Great hotel. Very clean A little far from the downtown area.
No fridge Terrible air conditioning Too old
Very dirty. The beds did seem clean.
The front desk was friendly. My 8 month old granddaughter began sneezing and coughing immediately, when we got into the room. It was just so old and musty and full of allergens, I guess. But, there were also a lot of weird things, like toilet paper stuck into the peephole in the door, so that you couldn't look out of it. I expected it not to be the nicest, but it felt very, very dirty. And my son found a used needle on the ground just outside of the room.
Overall this place is ok Could use some fresh paint There was some mold on the shower celling
Price Staff No Cable Outdated Television/Furniture Broken Shower-head Drugs used and sold in the parking lot no security
Clean room and well comfy bed. Better staff. Better clarification of fees.
The place was terrible. It was dirty, old, the betting had holes in it cigarette Burns comma the bathroom faucets constantly delete and wouldn't shut off, the internet was terrible, the staff was incredibly unhelpful, and every morning housekeeping was incredibly rude, loud, and continue to knock even with the do not disturb sign on for different times. See above
The pool The television didn't work and the carpet was old.
Dirty, run down
Location: the best feature of this property. Super-easy freeway access and a quick, safe two-block stroll to the Trax light rail station (Courthouse - the first one in the downtown free-fare zone). Room: comfortable, quiet and reasonably clean though not spotless or super high-end Internet: free … if you could ever get it to connect for more than 2-3 minutes at a time Breakfast: meager and all starches, and I didn't particularly appreciate the numerous local homeless that seemed to wander in and help themselves each morning
I liked where it was located. Rude staff, rooms smelled real bad. I found a dirty syrringe under the night stsnd. When I asked for another room they were out of rooms and rude about it.
Staff was friendly, sheets and linens appeared clean. Everything else was suboptimal: carpets, TV, down to the paint and drywall was ancient and decaying. No airport shuttle despite what is advertised on Kayak.
Poor house keeping services. Staff smelled bad and were unresponsive to requests.
I like that it fits my family needs- close to University, close access to the canyons, close to Traxs rail,& the city.
Stayed here for 3 nights for a business conference. It was very good, location was the best, very close to place of business. Nothing to dislike. Felt that the internet speeds could have been better. The breakfast seemed expensive. I have had better breakfasts in hotels and the price was included in cost of stay.
Clean, quiet, and good quality rooms. Only major negative was the restaurant experience. The breakfast buffet was 13$ and the food was of poor quality. The eggs looked powdered. I've paid the same price at a Hilton and had a much better quality breakfast. The lunch food was only so so there also. The staff argued quite a bit, in the kitchen. That was very awkward for guests, as we could hear them while we were eating.
Paying for internet in 2014?
location and pool facilities staff would say they would do something but I'd have to ask several times to get them to do it.