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World class service
Breakfast is good
Pets allowed on request. Charges may apply.
Close to everything, amazing experience with the staff when we first arrived she went above and beyond what we expected. The room was super clean and there was no noise from other rooms that we could hear. Best experience with this hotel. Breakfast staff on Saturday morning was a bit slow in the restaurant area but all in all great food.
This guest did not leave comments about this hotel.
The supper buffet was excellent. The sports bar for keeping up on the soceer games. Soft bed....for the third adult.
Spending the night with my two sons. Room had two queens and a pullout couch so everyone had their own beds. And a quality buffet breakfast in the morning.
Hot tub, great restaurant and breakfast. Some rooms need to be renovated.
The lobby and restaurant was nice and looked renovated Room was clean. Yes, the fact that the hotel appeared to be empty and that our room was at the far end of the hotel facing the 403 - woke up at 5:30am because of the transports ! The toaster in the restaurant screeching was very uncomfortable to the ears !
Friendly staff Shower didn't work properly. Tub filled up while stopper was pulled even though it shouldn't
Staff at front desk were very pleasant
Good parking, easy to reach and close to Ancaster where I was visiting. Heating was a problem. The heat was either on or off. Too hot when on continuously but cold when off. There was no auto for heat. I spent the night cold as it was otherwise too hot. A very old system but not what I expect in a BW Plus.
Room was clean and staff were very friendly and accommodating. The room was very dated and in need of maintaining. Pool area could have used more frequent visits by staff to keep towels stocked and keep rowdy guests from ruining the trip for others.
The staff was fantastic; friendly and helpful. The room was clean and as advertised. Great breakfast! The pool could use a bit of updating. Also, both mornings there were no towels in the pool area which was a problem if your room was a distance from the pool area.
Had a good night's sleep. Bed was very comfortable. Shower was excellent! A mini fridge in the room would have been nice but it wasn't a priority.
I liked the fact that they had a microwave since we stayed overnight and had to get up early 6:00am to attend a event and breakfast service was not available that early in the morning. Booked for double bed(2) and non smoking room but only given 1 double bed room when checked-in and staff did not check for the details of the booking, Had to go back to the front desk to change the room.Even that was not eacy at first, NO 2 double bed room was available( or not willing to give), We had to ask for a manager to get the room we booked for.
convenient to hway 403, and to shopping. Clean good value. Continental breakfast -very poor options.
Availability of amenities. Difficulty of WiFi connection was a problem.
Complimentary coffee, nice beds-comfortable, large clean bathroom, lots of hot water Did not like the view from my window.
Clean well maintained helpful. Nice large bathroom. Overall very good
Good clean room good location, a great value with outstanding service nothing
clean, comfortable, good value
pre-paid status did not go through to the hotel (I had already been charged the full amount 3 months ago, yet the hotel wanted to charge me directly, and this took almost an hour on checkout to get sorted out)
The staff (evening and morning) at the front desk were extremely helpful. Although the attached restaurant had closed early, there were several fast food restaurants nearby.
Really comfortable beds and nice staff @ front desk Wish there was somewhere to eat in the hotel. when I booked the room on line it showed a golden griddle restaurant right there, although to find out it wasnt so golden as it was closed.....
I really liked how when we left and came back to the hotel we didnt always have to use the lobby there were side doors. But those doors you have to use your key card to get back in, I felt safe knowing that whoever that is not staying at the hotel can not get in. The hotel was great. I just thought maybe the beds could have been more comfortable.
Bed was very comfortable and the location was perfect for my needs Shower head was moldy and twice I had to go down stairs as the electronic keys didn't work. saw two others who had the same problem.
Had smoking room no ventilation had to leave door open for fresh air
Staff was very friendly and attentive, breakfast was a great selection Nothing to look at even slightly attractive... Factory area of brantford
The breakfast was very nice.
Very clean hotel and quiet. The staff was very helpful
We enjoyed the fact that a good breakfeast was included, The waffle maker was a big hit for us. The only negative item we experienced: we went to use the pool around 7:30 on Sunday A.M., we had to call staff to open the pool door and then had to wait again for some dry towels. There were none on the rack in the pool area
It was very quite and having a breakfast so early in the morning was a very nice touch Just the carpets,they kind of took away from the cleanliness of the rest of it
The room was neat and clean and relatively quiet. The complimentary breakfast was poor. No instructions on the waffle maker. Toast, bagels and muffins were really all that was offered.
I liked the friendly staff and the clean rooms
Comfortable beds, fridge in the room carpet was stained
Affordability and location Cleanliness of rugs and ant problem.
smooth and hotel staff
the bathroom was nice. There was garbage around the hotel. Breakfast was none existant. The did not remove the garbage from the room or change the towels , just folded them back up ...even the bloody one.The door had a lip edge on it which I ripped my toenail off on.
Very inexpensive Heater was difficult to use
price was good for the area, nice older motel with somw recent updates, clean, good water pressure and hot Room did not have dead bolt locks or security chain on door
The owners or people that run it. They all were very nice people. We really enjoyed are stay.
location soft bed
Friendly staff and a quick check-in. Nice big bed and a reasonably spacious room. The price was the main factor, and it was the best deal in town. I'm not too picky, so I didn't mind it. The door had 3 locks (doorknob, deadbolt, and chain), but only the doorknob lock actually worked. The chain was missing, and the deadbolt wouldn't turn to lock. Ordinarily not too much of a problem, but I had my laptop in the room and felt very uneasy having to leave it there when we went out of the room for extended periods of time. It also caused some concern when "someone" came and knocked on our door at 1am. We didn't answer the door, and after a few knocks they went away, but it would have been nice to know that the door was more secure. A somewhat shady character who looked to be a long-term resident had approached us earlier asking for a cigarette, so it could have just been a "friendly local" looking to bum a smoke, but I didn't feel like getting out of bed to find out. The pool on property would have been nice if it was working, but it was empty and had a thick layer of bog slime in the bottom. We had a non-smoking room, but it had a very strong stale smoke odor. Also, the A/C struggled to keep the room cool; it was warm in there. None of these were dealbreakers to me, but I'm not too picky. If you are on a budget and are okay with a bit of run-down, you'll be fine.
It was clean with a comfortable bed. Wifi and cable TV. Good enough for our last minute trip (where every other hotel/motel was booked solid). Took forever to get the shower going and there was little water pressure. Air conditioner came on frequently during the night and was very very loud, resulting is disturbed sleep. Small room. Poor view. Parking was confusing and very little of it.