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This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
Location The internet connection because is paid.
Location, hotel decor.
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
The perfect location
Near the center;the kindness of the staff;price worth
Very good location, close to Grand Place Easy to get there from the airport
Easy walk to city center, good bus service, and nice resturant very close. Room was very quiet and buffet breakfast was excellent. Entire staff was very helpful/friendly. Free covered parking was a bonus.
Your hotel was an excellent choice! It was very clean, the staff was extremely helpful!!! Especially one of the bellhops and I wish I took his name because he really went above and beyond to be helpful! It was an amazing value for our money! The breakfast was excellent too.
good location, service, rooms and breakfast. would definitely stay there again
The hotel is clean, comfortable and ideally located for my purposes. The staff are friendly and cheerful. This is not the first time I have stayed here, and certainly not the last.
My room was very spacious, positioned at 5th floor very quite, which is very important for a business trip. Amreican breakfast was excellent, stuff fast in refilling empty plates. Sauna and pool servise is very good, not to crowded, so one can enjoy there time in sauna as long as they want.Staff at the reception very well informed and happy to help.
The staff we very friendly and helpful on desk. They also let me have a late check out at no extra cost! B'fast was a very wide selection Dont bother eatting in the hotel in the evening. Over priced, not great service and food was just about standard! However in the bar very friendly and cheaper bar snacks
The hotel must provide a smoking-area, or a kiosk outside the hotel for the smokers to be protected from the cold and rain while they smoke.
I liked the swimming pool, the sauna, the room and the breakfast is very good When we arrived the room was not ready, which was a bit annoying. We were promised bathrobes to go swimming but it took them 2 hours to bring them to the rooom. However with check out we were offered our minibar expenses for free which was very kind.
They gave us a executive deluxe suit instead of a deluxe room because we arrived late and deluxe rooms has finished. Suit was very big, comfy and clean. Parking is 21 euros for a night, internet connection is expensive. Also they billed us the breaksfat but the it must be included to our reservation so we have to show them our booking papers. And dont use minibar.
design, swimming pool, breakfast that fact that Juzzi didn't work.
Location is good. staff are excellent and very nice. Nothing
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
Location and standards
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
staff was very nice, location was perfect, room service breakfast was great
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
The bed was not very comfortable which is dissapointing from a hotel of this standard
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
Great location, nice rooms and we thought the price was really reasonable.
Once the issue of our lousy bed was raised the first morning they gave us a decent room and bed immediately. Our next 2 x nights in this hotel were fine. The bed in 329 sagged unbelievely badly in the middle and left us both a wreck by morning.
Staff - Mr. Benjamin Deleplanque was beyond professional and courteous. Room pellows. It could be a better kind and a lot softer.
that you walked out the door of the hotel and you were 50 met from train station and the tour buses.the main attraction were also very close by. the hotel was very tired looking for a 5 star.
The location was excellent and the room was not enormous, but completely renewed. In any case extremely good value for money. The personnel at the bar was very helpful. Few small details: 1) we asked for a baby-cot, but it was furnished without protections which we asked unsuccessfully, 2) the first morning we were told at the restaurant that the breakfast was not included, which was not the case according to our reservation (probably a bug between the booking.com and the hotel reservation systems as it was fixed the day after after showing our reservation), 3) we informed that the pipes in the bathroom were blocked (the water didn't go out), but nothing happened whilst we were there
Convenient location I had a "good " rate in comparison with the "off the street" price but this hotel is over priced
Lovely room, bath and bed The tv internet does not work neaRly as well my laptop. I wish I had used my laptop. Also the price for the high speed connection is very expensive.
Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!
Great location, one stop from eurostar terminal. Hotel on the square at the entrance on Brussels central station. Superior rooms small but very cosy x comfortable. Upgraded to larger room to be near to disabled aunt, lovely big room x bathroom but not quite as cosy. Breakfast was included x was excellent. Wouldn't stay anywhere else. We came to celebrate my uncles 75th birthday. It was pouring with rain when we arrived on the Saturday x did not stop. The hotel restaurant was closed x the only place to eat was the hotel bar. I was told no bookings so we all went down at 7.30. We finally got seated x ate at 10pm which was far to late for our relatives. The food was lovely x great value when it finally arrived x the staff were all fantastic.
The staff was friendly and helpful. The location of the hotel is ideal for travelers. The rooms were clean and the facilities were wonderful. When we checked into our room, the internet access was broken and the tv audio feed for the bathroom was also broken. After they realized that it all needed to be repaired, we were required to move to a different room. It did not make for a good first impression, although we really enjoyed the rest of our stay.
They didn't have guilt. They had blanket with sheets!
Its location no
Service was very good, it was clean and quite luxurious.
Spacious room, great views across the city The bathroom fittings are very 1970s. They could do with putting in better shower units
room veiw was fantastic panoramic veiw over city was awesome breakfast was super every thing you could want quite a long walk from grand place
High floor, quiet room
The staff is great! They know me well by now and pamper me. The executive lounge was very dirty. Glass tables looked as they had not been cleanec in days! The service was much too slow. First time it was that bad.
The service and Location was perfect. I expected more though especially that I got equal service in some 3 star hotels in Europe. I got equal service in some 3 star hotels in Europe. Therefore, the value for money is not worthy. I have asked the reception to give me a late check-out for an extra hour and he refused which made us leave the hotel early and stay in the Airport for an extra hour.
The hilton standard quality
The deal was great, staff good, breakfast nice and great that it was included as most Brussels hotels don't include it. The location is good, easy to get to and in a nice area. I would not say that the room we stayed in was 'luxury' or 5 star, although it was comfortable and clean. I think the staff may have been overworked/understaffed during breakfast service as it was difficult to get coffee and refills. The price of minibar items is terrible - 7 euros for a bottle of water (which is the same as a bottle of beer).
Comfortable rooms, view from 15th floor, excellent breakfast Queen delxe plus room - it is not standard for 5 stars, it is 3 or 4. Bathroom was small, TV was old, shower was on the wall, not portable, without massage mode. Baths was for children, not for adults.
the place (louise) such nice place.
The personnel are very pleasant. The bedroom and bathroom are both very clean.
It was the location which was near the Central station and also near some attractions. Staff was nice and friendly and breakfast was fantastic. Room and all amenities was great.
Staff were friendly. Room and bathroom were very clean Breakfast was disappointing, Staff seemed more interested in setting up tables than restocking the buffett. Not a lot of choice.It would have been good to have tea and coffee making facilities in the room
The location of the hotel - it is situated at the center of Brussels - at few steps from the hotel are located all the famous mounuments of Brussels and also you have at your disposal all sources of public transport - metro, buses and trains near the hotel. Very nice place, if I come back soon in Brussels I'll stay at the same hotel!
close to central station, small hotel, good internet conection, nice room with good heating it was not so clear that breakfast was not include in the price, toilet was not cleaned propely
mostly fine no refrigerator
Good location, right next to the central train station and metro station is right next door. Inexpensive. Free Wi-fi internet wich is a must for me. Room was fair enough for the price.
Very well situated, great value for money really!
convenience of location for city and transport
The room was big and was worth the price! Location was superb as it was just beside the metro.
Very polite staff
Style and comfort of the room, Excellent professionalism and kindness of the staff
I like the room as well as the bar at reception level I was surprised to have to pay for a breakfast I did not have. But I suppose this had to do with the fact it came as a promotional, 'take it or leave it' package?
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
Excellent staff, beautiful lobby & rooms, relaxing shower, great shower products.
the comfortable room no
Great location and staff
The Bed was the best we have ever had in Europe. Very Clean and the Design of the rooms, especially the bathroom was fabulous. Simple, Elegant Style. Furnishings on outside terrazzo were fun and comfortable.
I love in this hotel in a prime location in the city center, markets, and particularly among the international fashion shops and the hotel staff friendly good spirit and vitality They freezing of 300 euros from your Credit for the duration of your stay + value of accommodation and breakfast, the Internet and the position of the vehicle is not free and at the same time expensive
Beakfast & resceotionist was quite helpful.
Well located near metro stop. Staff were pleasant and helpful
Atmosphere was perfect. Nothing.
One can count on the quality of the staff.
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
the hotel room design is great,it provides a fantastic atmosphere of luxury
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
very clean room bit costy
The interior decoration is very pleasant, rooms are quiet.
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
Close to EU Commission offices pillows too soft
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
The frendly staff, location,good, breakfast No smoking rooms, no music and sports channels , no Russian lenguade channels on TV,very bad coffee
€ 150,00 x night, heating after 1,5 days, no fridge, no safe, curtains torn, light bulbs broken, somehow rundown, contact with manager impossible, real pity, hotel has potential and friendly staff has somehow to cover up.
I got a business suite room for the price of regular room, a result of good luck leaving the booking and planning of this trip until very late. I am not always this "lucky"..the Hotel Chambord, which I have passed by many times in Brussels but never really been tempted to enter, was a very pleasant surprise. A good quality 3 star in an area close to the EU - where there are far too many and too pricey 4-star hotels - is a great business concept. This is a winner.
Handy location, helpful staff and good comfort for the money. Too warm in the room (and too noisy outside to keep windows open at night) and bathroom.
the room!!!! breakfast on Sunday was totally gone and not replaced after 9 a.m.
difficulty in check out with our credit card
I had money stolen from two purses in my room, there was no toilet paper, tissues or bath plug in the room, and shampoo was not renewed. On the last day but one I found a set of keys in the toilet bowl, which it seemed were master keys lost by a cleaner (and how they got there was never explained).
Leaving Breakfast staff were poor communicators: passenger lift was not working on arrival - no offer of assistance with luggage: breakfast crockery was dirty, chipped or cracked: breakfast cutlery was dirty
Location was excellent, right next to the Metro, within walking distance of the art galleries. The room was extremely quiet. The breakfasts were substantial, with a good selection of hot and cold food and pastries. Bathroom was tiny and needed refurbishment. There was no plug in the sink, a hand held shower and no toilet roll holder. There was a broken mirror on a wardrobe door in the bedroom which had been 'made safe' with black tape.
A perfect choice. Great central location close to Magritte Museum, excellent quality (3 stars but practically higher), good price, very friendly service. I definitely recommend it!
A great place to stay with good facilities and great staff. Even one of the staff gave me a lesson in ironing! :)
Clean,comfortable,friendly and well priced and with an excelllent location.
The room was great. the hotel was difficult to find intially.
good breakfast I asked for a non-smoking room but got a smoking room
The location and the view from the rooms in the upper floors of the hotel. (stayd there many times!) Slow service at the reception
The location is exellent and the staf is very friendly and helpfull. The breakfest is good but not cheap,
Great location, spacious room, good breakfast, close to parking, friendly and helpful staff.
Great location, convenient for all shops, bars and transport. Relatively quiet for Brussels city centre hotel.
I like it is close to Grand Place I missed duves
Beautiful new hotel, our room looked amazing. Excellent location.
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
Clients are very good taking care of.
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
Location near the Grand Place, internet service, godd breakfast and helpful staff.
Excelent location, good breakfast
The hotel is located right in the middle of all the touristy sights you want to see in the grand place. The staff is great they speak English and 7 other different languages. The rooms are clean and the bed is comfortable. What I didn't like was that breakfast was not included and the city tax you have to paid at the end of your stay. City tax is about 4.75 euros per day.
perfect location, great clean rooms, great service & facilities - 100% recommended Our room was on level 6 - and the lift went to level 5 only so we had to carry 2 large luggages by hand using the stairs, and that is very unpleasant especially after a 3-hour train journey.
Very convenient and provided what I needed (for a short business trip). Breakfast was a bit so-so, considering the cost.
Very close to the town and train station. Great breakfast. Our room was a nonsmoking room which smelled badly of smoke, maid did nothing to improve the problem after complaining to hotel mg.
Great location very near the center and the train station
Breakfast is OK, but could be better for 14 EUR. There are several places nearby you can get breakfast for less. Great location and confortable stay. I recommend it.
The location was excellent Very long process t check out
Very good location, everything is around th hotel. The breakfast was excellent and the rooms are very well furnished There was no ınternet connection at the hotel
Great location, very clean Very basic accommodation for the price, noisy
Great location, reasonable prices at the bar. Everything was extra, breakfast, luggage room, (wi-fi access expensive)
I didn't like anything particulary. all very basic for the price. The rooms are cold and noisy. You can hear your neibour and doors banging.
Room and location Hot breakfast was not hot.
Relaxed atmosphere, helpful staff, spacious lounge area. Holding area for luggage after checkout until travel time.
Location, it's in the center. Internet service! It should be free of charge because I was there for my company and I had to pay using my own credit card. It should be included in the room invoice.
quiet room breakfast too expensive, staff not friendy
the location of the hotel and the view of my room! no free internet!
Location, just perfect in the nicest Sq. of Brussels, walking distance to al major attractions. Also fee internet which is very usefull
The location of the hotel in a very agreable area of Brussels: antique market on Sunday morning and the Grand Place nearby, not to forget the chocolate shops! Everything was OK.
Wonderful staff, absolutely helpful, made the stay very pleasant The air conditioning in the room was not working. I was lucky because it started to rain and the temperature cooled enough to be comfortable in the room. Everything else was very good.
free internet access at the entrance floor no room shoe
Hotel has excellent location and the stay was pleasant in general. Only issue is the limited number of parking spaces. There should be a possibility to reserve parking space in advance - on the website, you say the hotel has parking space without specification about the very limited number thereof. In this part of Brussels, it is essential to have a possibility to park a park withou any problems.