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Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
One can count on the quality of the staff.
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
Atmosphere was perfect. Nothing.
very clean room bit costy
Close to EU Commission offices pillows too soft
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
the hotel room design is great,it provides a fantastic atmosphere of luxury
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
The interior decoration is very pleasant, rooms are quiet.
Excellent location, general good quality hotel cold
Nice design, good location and potentially good overall package. Room was sizable and bed comfortable. Hotel had opened previous weekend and there were issues, unfortunately. WiFi signal is not the strongest yet and air conditioning is sucking all the heat out.
absolutely newly opened, excellent staff, very good breakfast; excellent standard of room and bathroom wireless not working in room; little natural light
the hotel is new! everything is so nice prepared. The wash room, the bed sheet are all very clearn. The room is big.The Location is excellent. But travellers must make sure you come out from the correct tram/train stop. If you come out from the correct one, you find the hote is just in front you. We came out from the trian station main exis, returns out we walked a big round to get to the hotel. if you are not sure how to go there, make sure you check the google map or call the hotel when you get off your train. if breakfast is included in 99 Euro would be great!
Friendly hotel staff. Excellent location just 50m from the central station and 10min walk to the down town. Sound-proof rooms. Nice Breakfast. In the first day, some reconstruction activities took place at the lobby area. In case, you go there for business purposes, please note that the wireless access is only available at the lobby, and the internet connection went down due to an ISP fault.
Perfect location for our city trip, nevertheless quiet. Fantastic breakfast buffet. Very friendly staff except from the very grumpy one doing the check out early in the morning...
The hotel was within a few minutes walk from Grand Place and close to many cafes/restaurants. The hotel was minimalist but comfortable with a great bathroom including a superb walk-in shower. The staff were very helpful. It was a little difficult to find being tucked away down a narrow street.
Central location. No noise from the street. Nicely decorated. Staff willing to solve the initial problems: example, electric heater brought to the room; metal key to lock the door, etc. Front desk staff still not 100% trained and familiar with tasks and tools. Before opening an hotel basic checks should be a must: telephone not working, heating not working, hotel room could be locked only with a traditional metal key, etc.
Very nice room. Clean, big bed, high quality cosmetics. Hotel has 2 computers with Internet. You can use them free. Location is excelent - 100m from Central Station. The heating system wasn't working. Hotel staff was unfriendly. They didn't care about client needs. Breakfast is pretty poor for a 4 stars hotel. The food is fresh and tasty but you have not many chooses (french style - avaricious).They asked us to pay the bill in advance when we checked in.
Great room and bed plus very friendly staff A hard street/location to find but well worth the effort
The staff we very friendly and helpful on desk. They also let me have a late check out at no extra cost! B'fast was a very wide selection Dont bother eatting in the hotel in the evening. Over priced, not great service and food was just about standard! However in the bar very friendly and cheaper bar snacks
Easy walk to city center, good bus service, and nice resturant very close. Room was very quiet and buffet breakfast was excellent. Entire staff was very helpful/friendly. Free covered parking was a bonus.
good location, service, rooms and breakfast. would definitely stay there again
My room was very spacious, positioned at 5th floor very quite, which is very important for a business trip. Amreican breakfast was excellent, stuff fast in refilling empty plates. Sauna and pool servise is very good, not to crowded, so one can enjoy there time in sauna as long as they want.Staff at the reception very well informed and happy to help.
design, swimming pool, breakfast that fact that Juzzi didn't work.
The hotel must provide a smoking-area, or a kiosk outside the hotel for the smokers to be protected from the cold and rain while they smoke.
Your hotel was an excellent choice! It was very clean, the staff was extremely helpful!!! Especially one of the bellhops and I wish I took his name because he really went above and beyond to be helpful! It was an amazing value for our money! The breakfast was excellent too.
I liked the swimming pool, the sauna, the room and the breakfast is very good When we arrived the room was not ready, which was a bit annoying. We were promised bathrobes to go swimming but it took them 2 hours to bring them to the rooom. However with check out we were offered our minibar expenses for free which was very kind.
They gave us a executive deluxe suit instead of a deluxe room because we arrived late and deluxe rooms has finished. Suit was very big, comfy and clean. Parking is 21 euros for a night, internet connection is expensive. Also they billed us the breaksfat but the it must be included to our reservation so we have to show them our booking papers. And dont use minibar.
The hotel is clean, comfortable and ideally located for my purposes. The staff are friendly and cheerful. This is not the first time I have stayed here, and certainly not the last.
Cosy atmosphere Room small, limited choice of breakfast buffet.
Neat, clean hotel. Our room, the breakfast room and the bar were far too warm. The breakfast room was too small, creating long lines for the buffet and a chaotic atmosphere in the dining area.
We stayed for 6 nights in July and very satisfied with our stay. We initially booked a standard room but felt it very tight for 2 people with 2 large suitcases. We were going to be there for 6 nights so we upgraded for the suite for a little extra. We did not try the restaurant or the bar. Pros: The hotel is neat, location is great. Its about 15-20 min from downtown, but very close to public transport. (Bus stop - Science or Metro: Troon) Its also very close to Luxembourg plaza and the EU Parliament. The room we stayed had street view and despite being on the road side wasnt that loud. The breakfast was a good spread. The staff were very friendly and helpful. We asked for firm beds, but since they didnt have any they were able to arrange for planks under the mattress as a workaround. They even gave us vouchers for free drinks at the bar for opting to conserve water/energy by not asking to change linens/sheets daily. Cons: The mattress is very soft. If you have a bad back then the mattress is not good. I upgraded to the suite hoping I can use the pull out couch, but still struggled almost all of the 6 nights. The hotel tried to arrange for wooden planks to be placed under the mattress, but it only helped a little. Our room had very low internet wifi. When asked they offered a highspeed network at a cost, but it didn't matter because our room has low signal for any wifi connection.
Spacious rooms, very clean and quiet environment. One of the receptionists was kind enough to allow us print out travel documents free of charge. Morning breakfast setting, the service was extremely poor, staff appeared uncaring and unresponsive to the needs of guests. I witnessed staff and management eating food from the breakfast buffet from their hands, in full view of seated dining guests - astounding!?
good location, good customer service room too small, too cramped
Confortable hotel, good service, convenient breakfast, nice room ( this time) and near to our meetings in Brussels.
breakfast room long queue for check out - no express check out
The hotel was clean, the rooms are comfortable, the staff - polite, breakfast was tasty. I did not like that there are no smoking rooms and only for this reason maybe I will not stay there anymore. It is terrible to go outside for every cigarette.
Breakfast and service. It is situated in the city. The water
Comfy clean room with with good bed, great breakfast, well located near centre and European district
Great location right by metro. Room spacious, well designed and super clean
The location was good and the self checkin was really convenient. They don't have cleaning service on the weekends. We needed a fresh set of bed sheets and they brought us dirty ones. The bathroom door was see through glass. There was no shower door so water was EVERYWHERE.
Wonderful, spacious and perferctly clean rooms, very well furnished, kitchen with all amenities, excellent position, extremely comfortable beds. I really appreciated the calm - nevertheless the hotel is in the city centre - and the direct access from the parking to the rooms, without having to pass through the reception every time. Perfect for business and family trips, especially for longer stays. Just one remark: in the parking, there are certain high sidewalks and level changes which are not painted and are hardly distinguishable from the pavement.
Location is good. Very quiet area with excellent transport links to the city centre. Large appartment with good facilities. Needed to stay an additional night due to chaos with Eurostar. Staff were excellent in sorting out our needs and we stayed an extra night at the same discounted rate. Reception staff were always very helpful. The internal soundproofing could be better; a noisy family were in the appartment above and could be heard late into the night. Cleaning staff opened a window which was left open all day with temperatures at -10C! You breakfast in the Rennaisance hotel next door, and whilst breakfast is excellent, the staff are constantly hovering to take your plate away. Hint- take breakfast early as it gets very busy.
The apartment was spacious. Good furnishings. Excellent Breakfast. Got it for a very good price No Steam bath as advertised. Very limited staff.
Cleaness of the room, confort, facilities offered The reception desk was always very bussy and I have to queue many minutes to get served. The Hotel charged me a guarantee per night of stay although I payed the invoice on arrival. The room entrace key card was dezactivated often and I have to get to reception to get activated.
The appartments are very good located, very clean and have everything necessary for short or long term stay. Staff is helpful and friendly (although in Renessance Hotel nearby). Location is excellent, approximity to EC and Parliament, major shopping streets, excellent public transport The appartments might be comfortable and quite but our bedroom was just above the garage doors which were opening/closingthe whole night - we woke up everytime this happens. In my opinion management of the 5 star hotel should be aware of things like this and prevent renting such rooms. We stayed two night, otherwise we would heavily compalin. Please check location of the room before deciding to enter.
You are paying a room rate for a suite. Also is a quiet, safe zone of Brussels. the building is 1/2 block from the Renaisance where you make the check in and out. The building only have one person of staff from 8AM to 3PM.(and is out for lunch from 12- 1PM)and nobody on the weekends There is no breakfast in the building, only at the hotel
The location was excellent, and with weekend rates it was especially useful when needing to stay in Brussels between a Friday and Monday. Very spacious. The bathrooms could have been more updated, as they were rather stark and some fixtures were plastic.
The overall standard was good. We requested adjacent rooms when we booked. It was so important to us that I telephoned the hotel 10 days before arrival to re(iterate this request and was assured that it was duly noted. We were meeting family for a weekend break - we live in different countries. With a small child we could only socialise with family in the evenings and use the baby monitor in adjacent rooms. We were not given adjacent rooms - the rooms were on different floors. Despite numerous requests and explanations the hotel refused to help. They were extremely unhelpful and made us wait almost 2 hours before they refused, yet again, to help. They told us that check in was busy so we'd have to wait! Even when we offered to pay a supplement to be moved into adjacent rooms they refused to help telling us that by now (2 hours after our initial request) the hotel was completely full! This meant that we were unable to spend evenings together - the whole point of the trip. The heating in our apartment did not work at all. It was very cold and we had to rely on plug in electric heaters which were hot and dangerous for our toddler. There was no kettle as advertised. Several light bulbs did not work. The remote control for the television in the bedroom did not work. The dishwasher was dangerous as it was not secured into position and , in fact, tipped up on 2 occasions.
breakfast - great diversity, good cooking heating was not so great and the water was heated using a boiler :):):) come on...we had to take showers at 30 mins minimum distance or else...an icy shower :)
the location and the size of the room the fire alarm started three times (we requested a smoking room) but we were not smoking; we called the receptionist and when the team arrived to find out what the problem is they insisted to open the window while we smoke (which we awas did) allthough we tried explaining that we weren't smoking (we just entered the room after being gone for 6 hours)
It was the location which was near the Central station and also near some attractions. Staff was nice and friendly and breakfast was fantastic. Room and all amenities was great.
Good location, right next to the central train station and metro station is right next door. Inexpensive. Free Wi-fi internet wich is a must for me. Room was fair enough for the price.
close to central station, small hotel, good internet conection, nice room with good heating it was not so clear that breakfast was not include in the price, toilet was not cleaned propely
mostly fine no refrigerator
convenience of location for city and transport
Very well situated, great value for money really!
The room was big and was worth the price! Location was superb as it was just beside the metro.
Staff were friendly. Room and bathroom were very clean Breakfast was disappointing, Staff seemed more interested in setting up tables than restocking the buffett. Not a lot of choice.It would have been good to have tea and coffee making facilities in the room
The personnel are very pleasant. The bedroom and bathroom are both very clean.
The location of the hotel - it is situated at the center of Brussels - at few steps from the hotel are located all the famous mounuments of Brussels and also you have at your disposal all sources of public transport - metro, buses and trains near the hotel. Very nice place, if I come back soon in Brussels I'll stay at the same hotel!
The apartment was modern, very comfortable and above all, very spacious. Breakfast (not in the room rate) is served in the room and provides good value for money. I would definitely book it again.
Close to metro station, walking distance to the European centre (Schuman square) and Grand Place, nice location, nice combination of historical building and modern furniture. Well equipped for longer stays - kitchen plus all gadgets. It is only a suggestion: I would really enjoy having also BBC news and CNN on TV.
small and friendly, nicely located, modern and comfortable place that suited my trip to Brussels. Maybe a good idea to indicate clearer which door to go to first!
Room + location visa machine would not process my card
Very kind staff, nice and spacious appartment, no traffic noise There was quite a lot of noise coming from the appartement upstairs; children running on wooden floors
The suite was very nice and the hotel was in a very good location, between the European quater and the centre, so close to both.
size and equipment of suite no fresh towels on second day
Great room and close to the EU Commission and metro. Took awhile to get missing towels, not that big of a deal as its my only complaint ;-)
Nice location near EU quarter, spacy comfortable rooms, clean kitchenette Could not handle the satelite tv, no descriptions around
A very quite place in the middle of the European district of Brussels. It might have been at the service of the guest if coffee/tea(maker) would be available.