10.0
The gentleman that helped me at the counter was great.Reviewed Jun 8 2023
review from![kayak]()
10.0
Pam was awesome. (The woman who checked our car out). She was super friendly and quick.Reviewed Sep 22 2021
review from![cheapflights]()
8.0
Pros:Drop off was very fastCons:Hidden fees and not a lot of flexibility without a fee made it frustratingReviewed May 25 2021
review from![kayak]()
7.6
Pros:Yes great customer service for Pick-Up & Drop OffCons:Car Interior was clean..except for Windows...outside was Filthy...first thing we did was go to a CarWash...if rental price had not been so good we would have definitely complained...but we didn't upon return...Reviewed Oct 9 2019
review from![kayak]()
2.0
Pros:Staff very unhelpfulCons:Better training on customer serviceReviewed Jun 20 2019
review from![kayak]()
10.0
Pros:Staff was very friendly and helpful at pick-up. Drop off was simple.Cons:There always room to do better, they did great for us.Reviewed Jun 11 2019
review from![kayak]()
2.0
Cons:Our reservation was lost. We rented for a better price elsewhere.Reviewed May 20 2019
review from![kayak]()
2.0
Cons:I tried canceling immediately after taking the car and failed. I NEVER TOOK THE CAR AND YOU JUST TOOK MONEY FROM ME FOR NO REASON. PLEASE HELPReviewed May 6 2019
review from![kayak]()
5.2
Cons:With only one customer ahead of me, it took 1 hour and 15 minutes to pick up my car. Please train your staff. Car was not full or clean. Drop off quick and unfriendly.Reviewed Feb 27 2019
review from![kayak]()
4.8
Missed The MarkPros:The friendliness of the counter agent when picking up the car in Bedford. Even with the noise of construction and jackhammering right outside the window by her counter, the agent remain pleasant, courteous, and helpful.Cons:It was apparent that the vehicle was not thoroughly cleaned. In fact when I finally stopped after an hour of driving and took a closer look at the interior, I was personally disgusted. I even took photos, because the condition of the car was in no way reflective of past rentals from Budget.Reviewed Oct 27 2018
review from![kayak]()
7.2
Cons:Locating the pick up location was annoying. There was no signage on the outside of the building at this little airport....Reviewed Aug 23 2018
review from![kayak]()
6.8
PLEASE HAVE LOCATIONS ANSWER THEIR PHONES!!Pros:I appreciated being able to easily change my drop off locationCons:Staff at the 350 Mass Ave location in Cambridge, MA does not pickup the phone. Customers need to be able to reach that location sometimes. Please fix this. The lady that handled my checkout was rude and very unhelpful.Reviewed Aug 14 2017
review from![kayak]()