2.0
First, We booked a toyota and we received a kia and perfomance of the car was poor. second, we booked with kayak that includes a damage protection expecting we did not need to purchase warranty from budget, but the agent at the counter said the protection was from kayak and not from Budget, and if we do not purchase the warranty from Budget they will need to hold $800 EUR from my credit card and will return it only after 1 month in which case i will also be charged additional Interest from my credit card and will result in a big utilization report on my credit bureau report, and will take away all of my remaining budget on my credit card for the entirety of my cruise trip. This made us feel like we are getting ripped off, so they suggested we purchase another protection directly from them for an additional $191.96 CAD we felt we were not left with any choice but to make the purchase. Lastly we picked up our vehicle at around 10am and they told us to return the car at 8:30pm as they are busy with other deliveries and they close at 9:00, it was very inconvenient for us as our cruise leaves at 11:00pm which had cut our scheduled trips within the island of Crete. We did not get to enjoy much of our visit because our rental had cut our scheduled trips and we were worried the whole day about rushing so we ciuld visit all the sites we wanted to see. It is very disappointing that a reputable company have these sales pressure procedures to milk money from clients. We have friends at the cruise that rented a better vehicle and were not charged as much and they had their vehicles delivered and picked up at the cruise port and did not go thru the same stress as we did. This is just like another scam by the rental company but now we have bad experience now with Budget Rent a Car. And we are not happyReviewed Jul 1 2026
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10.0
All good! They had the best price. I looked for a subsequent rental, and weirdly they had one of the highest prices the next time.Reviewed Jun 30 2026
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2.0
Car was not available. After waiting for an hour I cancelled my reservation and picked up a car from a competitor across the streetReviewed Jun 30 2026
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8.0
Fast and easyReviewed Jun 29 2026
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6.0
Overall, we had a good experience renting with Budget. The car was clean, reliable, and exactly what we needed for our trip. The pickup and return process itself was quick once we found the correct locations. The only downside was that the signage could be much clearer. We had a difficult time locating the Budget check-in booth when picking up the vehicle, and returning it was also confusing because the parking garage wasn't easy to find. Better directions or more visible signs would make the experience much smoother. Despite those minor frustrations, the rental itself was great, and we would consider renting with Budget again.Reviewed Jun 29 2026
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2.0
The rental car industry is behind the times when it refuses to provide a more modern efficient way to accommodate electronic payments outside of a physical credit card. I am certain that my experience is not an anomaly!Reviewed Jun 29 2026
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2.0
Did not give me the car. Wanted 45,000€ deposit!! Joke of a service. Issues between the booking service and Budget in terms of insurance coverage agreements. Not good enough from both parties.Reviewed Jun 29 2026
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2.0
The worst! way expensive and it took us an hour an half to get our carReviewed Jun 29 2026
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10.0
Pricing is competitiveReviewed Jun 27 2026
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10.0
The friendliness and helpfulness of the lady on the desk at Belfast Airport was brilliant......couldn't have been easier. THANK-YOUReviewed Jun 26 2026
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10.0
The pricing was too high. I will be in NL for 10 days and would have liked to have a car the whole time. But the cost was astronomicalReviewed Jun 26 2026
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2.0
Very unaccommodating staff at pick up. Car that was significantly smaller than the one advertised.Reviewed Jun 25 2026
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