Reviews for Budget in Duluth
- All reviews 100%
Jan 16 2017
staff shined too
Pros: The vehicle itself was outstanding and the staff were shining examples of Minnesota nice!
Jan 7 2017
A complete waste of time and money
Cons: Apparently even though there is only one airport in Duluth, it is divided into a "private" airport area and the public one. The booking was unknowingly made for the "private" airport area, but I only found this out 2 days after arriving at the Budget rental in the main airport area and discovered that no one was there. I was still charged for the private insurance. Will never book a car rental through Kayak or Budget again.
Feb 11 2016
Very satisfied and will use again in the future
Pros: I appreciated that they brought the rental to me and then the next day picked it up. Car was squeaky clean inside and out.
Oct 22 2015
Cons: Rental never happened! It's a good thing I called the day before to confirm reservation. Agent asked where I was taking car. I said I thought that was an odd question, since the rental included unlimited miles. She explained that they had "boundary restrictions" on their rentals and the car could ONLY be used in Minnesota or Wisconsin! That was never mentioned during prior telephone confirmation of the original reservation despite my mentioning it was for a two week road trip to the East coast. I was told it was "in the fine print" in the online reservation form. It seems to me that information is too critical to be buried in "fine print"! I had to cancel and scramble around to find another agency with no such restrictions, that could provide me with a car on less than 24 hour notice. It cost me more than $100 more! Budget will never see ANY business from me or my family in the future.