Reviews for Budget in Glasgow
- All reviews 100%
Apr 25 2017
Pros: Customer service person was great - we found the staff to be incredibly pleasant. The car itself was great.
Cons: The rental was MUCH more costly than what was advertised and the bill that came afterwards was very hard to understand. They press you to add insurance and then there are increased taxes and fees that you don't know about. The bill was about 25% more than we were expecting. Pretty frustrating... and expensive.
Apr 22 2017
Representative was very helpful
Pros: Our flight was delayed, so they gave away our car. However, the person working there helped us get a nice car replacement.
Cons: Our flight was delayed, so they gave away our car.
Apr 21 2017
Didn't have car, extra fees
Pros: The first person I met seemed to want to be helpful (but she handed me over to another)
Cons: They didn't even have the car we booked (7 person) on site, despit having booked it weeks in advance. They gave us a 5 person car, tried to tell us it was better than the one we booked and if we wanted the 7-seater we would have to come back to the airport at night and hopefully one would be ready. Then they added extra fees for "minimum required legal insurance", saying we were quoted the wrong amount because we booked on the US site (we have French drivers licenses). Disappointing.
Jan 8 2017
Terrible customer service at Glasgow
Cons: Guy at counter rude. Woman at parking lot lied about petrol tank level.