Reviews for Budget in Hilton Head
- All reviews 100%
Apr 3 2017
Car wasn't available
Cons: I scheduled a pick up at the Hilton Head airport, and when we arrived, there were no cars available and wouldn't be for several hours. It was a last minute reservation, so waiting several hours is understandable at a small spot. However, I need to be informed of these things. We had to go through another venue as the car was needed immediately.
Apr 3 2017
Cons: When picking up car the gas tank was only one had full. It was a hassle to resolve this issue which couldn't be resolved in Hilton Head but in Savannah at the Budget desk - not at the drop off location.
Mar 20 2017
Kayak - you took my reservation, but there were no
Cons: I booked my reservation through Kayak...it was confirmed....and when I arrived at the rental agency they indicated they had NO CARS! I asked how this could be since the reservation was confirmed - they informed me that Kayak does not confirm availability when accepting reservations - they just make the booking. The agent wasn't overly helpful looking for alternatives....I ended up spending triple what was planned as a result of Kayak's random approach to making reservations. My learnings from this - I will never use Kayak again since it doesn't really book anything....and won't use Budget because they left me in a lurch.
Mar 16 2017
Hilton Head agent was not friendly or helpful
Pros: The car was fine and the agent in Savannah was friendly
Cons: I had to change the pick up time on line and the reservation inadvertently had me returning car to HH. The agent told me to change it to drop off in Savannah it was $15 more even though my original reservation had me returning to Savannah. The HH agent was very snippy. Come to find out from the Savannah agent the reason for the increase was the modified reservation added liability insurance without me knowing it. The HH agent never told me this so I ended up paying 50% more