Book Budget car rentals in Jerusalem

Cons: Taking the deposit in full and having to wait days for it to be returned is a massive pain and the rental agent has the power to decide how much to return with you unable to discuss it with them. No feedback on the return of deposit

Cons: I ordered a Mitsubishi Grandis. They gave me a smaller car, no air conditioning in the back seats, in the summer, without telling me this ahead of time. When I realized it, I informed them, but they said it was after the 3 hour window from the time I took the car, so was charged for 1 day.

Pros: Unhelpful staff, disorganized and rude.

Cons: Car wasnt ready, rental process was too long and tedious, couldnt rent for 24 hrs as normal, because office was closed next day for elections. Understand that is a holiday, but they need to make accommodations and plan ahead for this instead of telling customers they need to return the car in 5 hrs.

The refused to honor the reservattion properly

Pros: Nothing

Cons: An going to file a complaint with BBB separately as I had a certain number of bags that I needed to fit. They insisted on giving me a smaller car (which I ended up picking with seat down to fit the luggage) while saying it's the same car class and it's the agency problem that they didn't give them correct information.

everything fine, price unclear

Pros: fast service at dropoff at ben gurion

Cons: Prices were unclear. Eventually it turned out to be 2-3 times more expensive than at reservation. Make your prices more clear!

We ordered a Ford Transit or similar to seat a min of 7 and take 4 sui

Cons: Not what we ordered. Ordered a ford transit or similar to seat 7 with 4 suitcases. Got a midsize SUV that sat 5 adults and 2 kids in seats in the back. Could not fit one suitcase. Car was in bad condition - worn breaks, tire pressure kept deflating, dirty, broken parts. Not happy

Budget Charged Me $100+ More Than the Contracted Rate

Pros: It was a very nice car (Toyota Corolla in very good shape)

Cons: Prior to arriving in Israel, I called Budget and was told that my rental fee absolutely included liability insurance as that is required in Israel. When I went to pick up the car in Israel I was told that I had to pay an additional$100 USD (approximately) for liability insurance or they would not give me the car. I feel that I was cheated by Budget ("bail and switch").

continued drop in quality and service

Pros: Very little

Cons: Car was dirty and in poor condition, broken rear shelf, missing fuse cover, low tire pressure, and dashboard alarms. Check in and check out was slow and tedious as they are understaffed and the available staff are slow and not customer oriented.

Allowed reservations for time when office was closed

Cons: I made a reservation for a Saturday in jerusalem... Not knowing it was sabbath and everything shuts down. I received a confirmation that said the office hours were Sat 12am - 12am...which made it seem like it was indeed going to be open. Wrong. After making a long distance call I ended up having to go to the airport, spending $100 on a taxi (b/c it was sabbath an no transport was going!) and then rent a car from there. Renting from the airport means extra taxes and fees. Had I known all this I could have just rented a day sooner and saved a lot of headache. So very frustrating. Why would the default be to allow someone to rent when the offices are closed??